Chapter 9 Quiz Questions

Which of the following is NOT a characteristic of functional departmentalization?

Functional departmentalization produces managers with broader experience and expertise.

____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.

Matrix

Which of the following statements about the organic form of organization design is true?

The organic form of organization design is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

Which of the following positions most likely performs a staff function?

a member of the office cleaning crew

With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization.

customer

As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____.

departmentalization

The job design approach associated with ____ involves increasing the number of different tasks that a worker performs within one particular job and giving workers the authority and control to make meaningful decisions about their work.

job enlargement and job enrichment

With ____ departmentalization, most employees report to two bosses.

matrix

Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

modular organizations

Zara clothing stores has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses ____ to pass information to the next person in the line of development.

sequential interdependence