Chapter 9: Routine Business Messages

The most crucial component of the FAIR test is checking for

accuracy.

You can help maintain the _____ of the recipient of a routine request by showing respect for the recipient's time.

goodwill

When drafting a routine message, you should strive for a _____ tone.

helpful professional reader-oriented

To maintain goodwill when making a routine request, you should compose your message with a tone that has which two characteristics?

positive other-oriented

In response to a routine business request, the reader is likely to express little or no _____ to what the message is saying.

resistance

Proofreading and requests for feedback should take place during the _____ stage of routine message development.

reviewing

When you justify a routine request, you should provide

the rationale for the request in your message.

Workplace colleagues will evaluate which of the following based on your approach to routine business messages?

your commitment your reliability your responsiveness

By a large margin, most business messages are

routine messages.

If too little information is provided in your routine message, which of the following are likely to happen?

Your credibility will be diminished. The receiver will be less apt to do what you are requesting.

Which two of the following types of routine business messages tend to be relatively infrequent?

apologies expressions of sympathy

Which of the following qualities are typically found in an effective routine request?

direct language sufficient detail

The _____ planning process can be completed quickly for most routine messages.

AIM

What is the most important goal of a routine business message?

to capture the reader's attention