Chapter Extension 17
Business Processes, Information Systems
In theory, it is better to start with __ __ rather than __ __ when developing your business.
False
Informations systems and business processes can both be purchased off-the shelf: T or F?
Departmental, Enterprise, Inter-enterprise
The 3 scopes of business process management are:
Enterprise
The __ scope of a BPM cycle is a business process that crosses into multiple departments within a single organization
Inter-enterprise
The __ scope of a BPM cycle is a business process that crosses into multiples organizations
Departmental
The __ scope of a BPM cycle is a business process that resides within a single business function
Adjust role resources, change process structure
When designing the new process during BPM, two fundamental actions are possible; they are:
Procedure
a component of an IS and is embedded within a process activity
business process management (BPM)
a cyclical process for systematically creating, assessing, and altering business processes
as-is model
a model that documents the current situation is called:
business process
a network of activities, actors, roles, repositories, and data and sequence flows that interact to accomplish a business function
Control Objectives for Information and related Technology (COBIT)
a set of standard practices created by the information Systems Audit and Control Association that are often used in the assessment stage of the BPM cycle
effectiveness
accomplish strategy
repositories
collections of something of value, like data
sequence flows
depict the logical flow from one activity to another
actors
either people, or computer programs, or both
Process
refers to the overal process
data flows
represent the movement of data items among activities and repositories
activities
something that an actor takes to perform a part of the business function
model processes, create process components, implement processes, assess results
the four stages in the BPM cycle are:
Define Process Problem, Design New Process, Create Process Components, Implement New Processes
the four tasks when making a new BPM are:
many-to-many
the relationship of business processes and information systems is:
efficiency, effectiveness
the two dimensions of process quality are:
efficiency
the use of resources
roles
think of these as job titles
quality, technology, business fundamental
Because processes are dynamic, the need to change a process can result from a process __ problem, a change in __, or some change in some __ __.
True
Business processes and information systems are not the same thing, but related: T or F?
Cost, Technical, Schedule, Organizational
The four dimensions of feasibility when considering implementing a BPM are:
Different
This is what makes IS and business processes __: 1) information system elements are embedded within business processes, but some activities in business process are not part of any information system 2) Business processes and information systems overlap, but they are different 3) a business process can use zero, one, or more information systems 4) an information system may be used by one or more business processes
