Chapter Extension 17

Business Processes, Information Systems

In theory, it is better to start with __ __ rather than __ __ when developing your business.

False

Informations systems and business processes can both be purchased off-the shelf: T or F?

Departmental, Enterprise, Inter-enterprise

The 3 scopes of business process management are:

Enterprise

The __ scope of a BPM cycle is a business process that crosses into multiple departments within a single organization

Inter-enterprise

The __ scope of a BPM cycle is a business process that crosses into multiples organizations

Departmental

The __ scope of a BPM cycle is a business process that resides within a single business function

Adjust role resources, change process structure

When designing the new process during BPM, two fundamental actions are possible; they are:

Procedure

a component of an IS and is embedded within a process activity

business process management (BPM)

a cyclical process for systematically creating, assessing, and altering business processes

as-is model

a model that documents the current situation is called:

business process

a network of activities, actors, roles, repositories, and data and sequence flows that interact to accomplish a business function

Control Objectives for Information and related Technology (COBIT)

a set of standard practices created by the information Systems Audit and Control Association that are often used in the assessment stage of the BPM cycle

effectiveness

accomplish strategy

repositories

collections of something of value, like data

sequence flows

depict the logical flow from one activity to another

actors

either people, or computer programs, or both

Process

refers to the overal process

data flows

represent the movement of data items among activities and repositories

activities

something that an actor takes to perform a part of the business function

model processes, create process components, implement processes, assess results

the four stages in the BPM cycle are:

Define Process Problem, Design New Process, Create Process Components, Implement New Processes

the four tasks when making a new BPM are:

many-to-many

the relationship of business processes and information systems is:

efficiency, effectiveness

the two dimensions of process quality are:

efficiency

the use of resources

roles

think of these as job titles

quality, technology, business fundamental

Because processes are dynamic, the need to change a process can result from a process __ problem, a change in __, or some change in some __ __.

True

Business processes and information systems are not the same thing, but related: T or F?

Cost, Technical, Schedule, Organizational

The four dimensions of feasibility when considering implementing a BPM are:

Different

This is what makes IS and business processes __: 1) information system elements are embedded within business processes, but some activities in business process are not part of any information system 2) Business processes and information systems overlap, but they are different 3) a business process can use zero, one, or more information systems 4) an information system may be used by one or more business processes