Chapters 7-9- Interpersonal Communication

The way a relationship ends depends on whether

-The onset of problems is sudden or gradual -negotiations about disengagement are brief or lengthy -the outcome is termination or continuation in some other form

Barriers to listening include

-information overload -rapid thought and noise

_______ is the best predictor of the ability to detect and interpret emotional expression.

...

T/F Compliance-gaining strategies are negative tactics we use to coerce others to think or act in a desired way.

False

T/F Hearing is the process that gives meaning, whereas listening is a physiological process.

False

T/F Listening is a natural activity that people do without conscious effort.

False

T/F Listening is the process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain.

False

T/F Personality traits of listeners DO NOT affect their ability to understand messages.

False

T/F Sexual orientation is a more important influence than gender on how individuals respond to relational conflict.

False

"Memorial Day parades are patriotic, yet sad events," is an example of an_______rule.

Framing

We give up some characteristics of our old selves and become different people in which relational stage?

Intensifying

According to Albert Ellis,debilitating feelings are often caused by

Irrational Beliefs

"Failing to take the other person's perspective when listening" is one of the most frequent marital communication problems.

True

T/F Average-looking people with pleasing personalities are likely to be judged as attractive.

True

T/F Disagreement and conflict are strongly disapproved of in many Asian cultures.

True

T/F Exchange theory suggests we seek out people who can give us rewards that are greater than the costs we encounter in dealing with them.

True

T/F Listening is a communication skill that can be developed and improved through instruction and training.

True

T/F Listening is defined as the process of making sense of others' spoken messages.

True

T/F Mindless listening occurs when we react to others' messages automatically and routinely, without much mental investment.

True

T/F People from warmer climates tend to be more emotionally expressive than those in colder climates.

True

T/F Pretending to be angry can actually make us become angry.

True

T/F We like to be around talented people because we hope their abilities will rub off on us, but we are uncomfortable around people who are too competent.

True

Chris says he loves Betsy,but he s not sure they have a future together.Chris s feelings toward Betsy indicate he:

Trust

The most active and interpersonally constructive response to relational conflict is:

Voice

Research indicates that in general the least effective and least satisfying response to the tension generated by relational dialectics is to:

honor one need and ignore the contradictory one

Tabitha and her partner respond to their tension by deciding to spend part of the weekend together and part of it engaged in separate activities.This response to relational dialectics is called:

neutralization.

The ___view of emotions posits this model:stimulus >physiological >emotion.

organismic view

Closeness in the doing is best illustrated by which of the following interactions between two friends?

they go to ball games together

The little voice in your head that talks to you constantly is called:

Self-talk

Which of the following is NOT one of the five components of listening? hearing, attending, understanding, advising, responding

Advising

Constructive conflict communication includes

Agenda Building

The concept of emotional intelligence was first introduced by:

Carol Saarni

The old saying "Opposites attract" suggests which reason for forming relationships?

Complimentary

The most interpersonally constructive passive response to relational conflict is:

Loyalty

Distractions presented by our physical and mental worlds contribute to

Noise

Fatigue or other forms of discomfort can be which barrier to listening?

Noise

Paraphrasing

Restating, in your own words, the message you think the speaker just sent.

Common forms of expressing feelings ineffectively include what?

SPEAKING IN GENERALITIES

________ involves controlling the outward expression of emotions.

SURFACE ACTING

Tactics we use to persuade others to act in a desired way are called _____ strategies.

compliance-gaining