CIS 101 MOD 9

Which ecommerce classification encompasses online storefronts selling merchandise and services to consumers? a. B2B b. B2G c. B2C d. C2C

B2C

A major source of data for ___applications is gathered by loyalty programs. (Hint: Use the acronym.)

CRM (Customer Relationship Management)

______ applications provide optimal information when they encompass customer support, marketing, and sales. a. SCM b. CRM c. Supply chain d. All of the above

CRM (Customer Relationship Management)

___ has been described as "the central nervous system of an enterprise." (Hint: Use the acronym.)

ERP (Enterprise Resource Planning)

Data for SCM does not necessarily take into account customer demand for products. a. True b. False

False

Online auction sites such as eBay and FedBid are examples of B2G ecommerce. a. True b. False

False

The acronym ERP stands for enterprise real-time payment. a. True b. False

False (Enterprise Resource Planning)

As the design phase of an SDLC begins, programming languages, development tools, and application software needed for the new information system are purchased, installed, and tested to ensure that they work correctly. a. True b. False

False (Implementation Phase)

In DFD terminology, a data store is a process that changes data by performing a calculation, updating information, or sorting a list. a. True b. False

False (that is a "process", data store is a container that stores data)

A(n) ____ rating of 150,000 hours means that, on average, a device could function for 150,000 hours before failing.

MTBF (mean times between failings)

A(n) diagram shows the time needed to complete each project task and the critical path for the entire project. (Hint: Use the acronym.)

PERT (Program Evaluation & Review Technique)

An information system progresses through several phases as it is developed, used, and finally retired. These phases are usually referred to as the ____.

SDLC (System Development Life Cycle)

A(n) ____ provides a way to collect, process, store, display, modify, or cancel transactions.

TPS (transaction processing system)

Acceptance testing is designed to verify that the new information system works as required. a. True b. False

True

Technically, a supply chain stretches from raw materials and parts all the way to customer delivery. a. True b. False

True

The current standard for object-oriented documentation is referred to as ______. a. HTML b. UML c. XML d. DSS

UML (Universal Modeling Language)

At the end of the implementation phase of the SDLC, users verify that the entire system works as specified during a process called ___ testing.

acceptance

Iterative SDLCs are often referred to as "___ methods" because they allow flexibility as development progresses

agile

ERP modules support business activities such as sales, CRM, SCM, and _____________. a. product planning b. manufacturing and purchasing c. inventory control and distribution d. all of the above

all of the above

The scope of an information system includes which of the following? a. Computers, communications networks, and data b. People and products c. Policies and procedures d. All of the above

all of the above

The project team fulfills the main objective of the ____ phase by producing a system requirements report for a new or revised information system.

analysis

A(n) ___ development tool is essentially a software construction kit containing building blocks that can be assembled into the software for an information system.

application

During the design phase of an SDLC, if the project team selects a solution that requires custom programming, the team's systems analysts will create a set of ___ specifications

application

A data ___ is an incident in which personal data is viewed, accessed, or retrieved without authorization.

breach

The maintenance phase of an SDLC includes all of the following except _________. a. make backups b. revise as necessary to meet business needs c. optimize for speed and security d. convert data

convert data

An ecommerce shopping cart typically stores ____ on customer devices, making it possible to save cart data between sessions.

cookies

___ procedures, such as data backups, can reduce the effect of a virus that spreads throughout corporate computers.

corrective

Which type of security measure reduces the effect of an attack by using data backups, disaster recovery plans, and the availability of redundant hardware devices? a. Detection activities b. Corrective procedures c. Preventive countermeasures d. Deterrents

corrective procedures

System development can get sidetracked by feature ___.

creep

Some of the most secure ___ centers are located in old military bunkers.

data

A(n) ____ is a specialized facility designed to hold and protect computer systems and data.

data center

Using a(n) ___ support worksheet, the project team can assign scores to each criterion, weigh them, and compare totals for all solutions.

decision

In the ___ phase of the SDLC, a project team identifies several potential solutions and then selects the one that offers the most benefits at the lowest cost.

design

Which of the following is not part of the analysis phase of an SDLC? a. Develop a project schedule. b. Determine system requirements. c. Write requirements report. d. Study the current system.

develop a project schedule

A(n) ____ report contains information that is outside of normal or acceptable ranges.

exception

Data ___ diagrams are used with structured methodology, whereas object-oriented methodology uses tools such as use cases, classes, and sequence diagrams.

flow (DFD)

When a data breach occurs, affected consumers can initiate a(n) ___ alert.

fraud

___ is the fraudulent use of someone's personal information to carry out transactions.

identity theft

During the ____ phase of the SDLC, the project team supervises the tasks necessary to construct the new information system.

implementation

A(n) _____ system collects, stores, and processes data to provide useful, accurate, and timely information, typically within the context of an organization.

information

The facts and rules for an expert system are stored in a(n) ___ base.

knowledge

The process of designing, entering, and testing the rules in an expert system is referred to as __________. a. DSS b. decision modeling c. predicate attribution d. knowledge engineering

knowledge engineering

Dark data centers are an extension of ___________, which allows system administrators to monitor and manage servers using remote control software. a. colocation b. fuzzy logic c. lights-out management d. none of the above

lights-out management

Effective information systems are designed to support goals that help an organization carry out its ___ statement.

mission

Batch processing was replaced by ___ transaction processing systems in which each transaction is processed when it is entered.

online

Most modern transaction processing systems use ________ processing—a real-time method in which each transaction is processed as it is entered.

online

An ecommerce system collects a customer's credit card number, which is handed off to a(n) ___ gateway.

payment

The goal of the planning phase for an information system project is to create a(n) ____________. a. system development life cycle b. project development plan c. iterative SDLC d. systems analysis and design

project development plan

Which of the following is not a step that a data breach victim should take? a. Get informed about the breach b. Change passwords c. Activate a fraud alert d. Purchase a new computer or device

purchase a new computer or device

During the maintenance phase, three key concepts ensure good ___ of service: reliability, availability, and serviceability.

quality of service

A disaster ____ plan describes methods for securing data against disasters and sets guidelines for reconstructing lost data.

recovery

System ____ are the criteria for successfully solving problems identified in an information system.

requirements

In Wetherbe's PIECES framework, the S represents a(n) ____ problem that means the system is too difficult or inconvenient to use.

service

An expert system ___ is a software tool containing an inference engine and a user interface that developers use to enter facts and rules for a knowledge base.

shell

One type of decision support system, called an executive information system, is designed to provide senior managers with information relevant to ___ management activities such as setting policies, planning, and preparing budgets.

strategic

A(n) ___________ is the sequence of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer. a. payment gateway b. ecommerce application c. supply chain d. payment processing routine

supply chain

The application used by an information system to handle cross-docking logistics would be classified as ___ management.

supply chain

An executive information system is a type of decision ___ system.

support

Mid-level managers typically engage in ___ planning.

tactical

A(n) ___ system consists of hardware and application software designed to offer a complete information system solution.

turnkey

The design phase of an SDLC includes all of the following except _________. a. develop application specifications b. identify potential solutions c. write requirements report d. select hardware and software

write requirements report (analysis phase)

The planning phase of an SDLC includes all of the following except _________. a. producing a project development plan b. justifying the project c. writing a requirements report d. assembling the project team

writing a requirements report (analysis phase)