CIS 370- CH. 2

In the contemporary view of information systems, they are considered an integral part of the supply chain management process mainly because they: _________.

(A) aid in product transformation (B) are a means of producing output (C) are a means of providing input into the process *(D) all of these

Important functions of the chief information officer include

(A) employing an IS department's equipment and staff to help the organization reach its goals (B) monitoring the financial considerations of the IS department, such as return on investment (C) ensuring the organization complies with laws and regulations *(D) all of these

The members of an organization who are most likely to contribute to organizational learning are _________.

(A) hourly employees (B) mid-level managers (C) executives *(D) all of these

Positive outcomes of continuous improvement include ________.

(A) increased customer loyalty (B) increased customer satisfaction (C) protection against competitors *(D) all of these

One method an IS professional might use to find a new job would be ____________.

(A) seeking referrals from colleagues, friends, and family members (B) searching and applying for open positions on Internet job sites (C) networking through an IS professionals' organization *(D) all of these

_____ design and set up databases to meet an organization's needs.Answer : Database administrators

DBAs database administrators

"Kaizen" is the Japanese word for _________

continuous improvement

A(n) _____ is a group of individuals whose members are distributed geographically, but who collaborate and complete work through the use of information systems technology

virtual team

According to Lewin and Schein's 3-stage model of organizational change, which of the following tasks would be found in the 'unfreezing' stage?

Assign leaders and implementation team

_____ is a visa program that allows skilled employees from foreign lands into the United States.

H-1B

When organizational learning occurs, what is revealed can be small, incremental adjustments known as continuous improvement.

True

While information systems were once primarily used to automate manual processes, they have transformed the nature of work and the shape of organizations themselves.

True

Suppose, you need to advise someone about getting a certification. Which of the following will be appropriate advice?

Certifications are vendor-specific

_____ is a set of major understandings and assumptions shared by a group, such as within an ethic group or country

Culture

"Adapting" is the second stage in Lewin's Change Model, which involves learning new work methods, behaviors, and systems.

False

A sustaining innovation is one that initially provides a lower level of performance than the marketplace has grown to accept.

False

An organization's structure is independent of its goals and approach to management.

False

For someone to be a good CIO, technical ability is the most important characteristic.

False

Organizations cannot have many value chains.

False

Over time, disruptive innovation tends to become less attractive to users in a new market.

False

Suppose an organization wishes to change for the better. It can accomplish that just by changing people's roles, responsibilities, and lines of authorities.

False

The activities that lead to getting the right product into the right consumer's hands in the right quantity at the right time at the right cost are known as value chain management.

False

The concept of a value chain is not significant to organizations unless they manufacture products.

False

The diffusion of innovation theory states that adoption of any innovation happens all at once for all members of the targeted population.

False

The role of a systems analyst is narrowly defined and seldom involves communications with others.

False

Today, many organizations can function and compete effectively without computer-based information systems.

False

_____ involves reducing the number of employees to cut costs.

Downsizing

Sarah, as the head of a business division, wants to set up a network access account for a new employee. She should call the _____ to get this done

LAN administrator

_____ is a theory that proposes that every organizational system is made up of four main components-people, tasks, structure, and technology-with an interaction among the four components so that any change in one of these elements will necessitate a change in the other three elements

Leavitt's diamond

_______ is an outsourcing arrangement where the organization providing the service is located in a country different from the firm obtaining the services.

Offshore outsourcing

_____ is a long-term business arrangement in which a company contracts for services with an outside organization that has expertise in providing a specific function

Outsourcing

_____ means the ability of a product or a service to meet or exceed customer expectations

Quality

________ is the term used to describe the information systems and solutions built and deployed by departments other than the information systems department

Shadow IT shadow information technology

_____ encompasses all the activities required to get the right product into the right consumer's hands in the right quantity at the right time and at the right cost, from acquisition of raw materials through customer delivery.

Supply chain management

_____ are responsible for running and maintaining information system equipment and also for scheduling, hardware maintenance, and preparing input and output.

System operators

A traditional view of information systems holds that organizations use them to control and monitor processes and ensure effectiveness and efficiency.

True

According to Lewin's Change Model, an organization must deliberately change old habits, learn new work methods, and accept the new work methods as parts of the job.

True

One of the primary roles of a senior IS manager is to communicate with other areas of the organization to determine changing business needs.

True

Opportunities in information systems are available to people from different parts of the world.

True

Perceived usefulness and ease of use of a system influence an individual's attitude toward the system.

True

Reengineering and continuous improvement have the same definition

True

Suppose a retail business has an unwritten rule that "every sales person cooperates with others." This is an example of organizational culture.

True

The diffusion of innovation theory can be useful in planning the rollout of a new information system.

True

The information systems operations group is responsible for the day-to-day running of IS hardware to process the organization's information systems workload.

True

The successful implementation for change only happens when people accept the need for change and believe that it will improve factors such as productivity and/or customer satisfaction.

True

When an organization hires another firm in another country to perform a specific function on its behalf, it is known as offshoring.

True

Process redesign, which is also known as _____, involves the radical redesign of business processes, organizational structures, information systems, and values.

business process reengineering

According to the diffusion innovation theory, _____ are the risk takers, always the first to try new products and ideas.

innovators

Of the five categories of innovation adopters, _______ are always the first to try new products and ideas

innovators

In any organization, ______ such as raw materials, labor, facilities, equipment, and knowledge, are needed to transform them to outputs in a way that increases the input's value

inputs

The _____ group of a typical information systems organization is responsible for the day-to-day running of IS hardware to process the organization's information systems workload

operations

In most large organizations, the IS department is divided into the following functions __________.

operations, development, and support

A local pizzeria that has been around for more than forty years, keeps adjusting to new conditions and altering their practices. Such behavior is known as ____

organizational learning

_____ refers to organizational subunits and the way they relate to the overall organization

organizational structure

All of the following are positive driving forces that influence chance according to Lewin's Theory of Force Field Analysis, EXCEPT:

past performance

In the technology acceptance model (TAM), _____ is defined as the degree to which individuals believe that use of the system will improve their performance.

perceived usefulness

In a supply chain, _____ involve the transformation, movement, and storage of supplies and raw materials.

physical flows

_____ convert a program design developed by a systems analyst or software developer using one of many computer languages

programmers

_____ is a process for testing skills and knowledge, which results in a statement by the certifying authority that confirms an individual is capable of performing particular tasks.

certification

According to Leavitt's theory, _______ in one aspect of the information system element will necessitate changes in other elements also.

change

Which of the following is NOT a task typically associated with the systems analyst role?

collaborating with others to build a software product from scratch

The idea of _____ is a form of innovation that constantly seeks ways to improve business processes and add value to products and services.

continuous improvement

Which of the following is NOT a potential drawback to downsizing?

reduced payroll costs

The radical redesign of business processes, organizational structures, information systems, and values of an organization to achieve a breakthrough in business results is known as _____

reengineering

Providing value to a _____ is the primary goal of any organization.

stakeholder

Which of the following is NOT one of the four main components in Leavitt's Diamond?

systems

A(n) _____ is a professional in a developmental group of an information systems department who assists in choosing and configuring hardware and software, matching technology to users' needs, monitoring and testing the system in operation, and troubleshooting problems after implementation

systems analyst

In a large IS organization, the professional who is responsible for maintaining the security and integrity of the organization's systems and data is__________.

the information systems security analyst

The first stage of Lewin's change model, _____, means ceasing old habits and creating a climate that is receptive to change

unfreezing

The attitude towards using an information system depends on its perceived ease-of-use and perceived _______.

usefulness

A manufacturing facility has a series of activities that converts the raw materials into valuable products. Such a series of activities make up the organization's _______ chain

value

The ________ theory was developed by E.M. Rogers to explain how a new idea or product gains acceptance and diffuses (or spreads) through a specific population or subset of an organization

diffusion of innovation

Which of the following theories explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization?

diffusion of innovation theory

Laptops are a good example of _____ because they are gradually displacing desktop computers due to new and better performance characteristics.

disruptive innovation

The performance levels of radically new 'high-tech' products usually improve with newer versions. Such types of products are known as

disruptive innovations

Suppose you work at a business unit that has group of people who would rather wait to try a new technique. They listen to and follow the opinion leaders. They would be classified as the _________.

early majority

You might be an information systems worker if you _________.

enjoy learning new techniques and enjoy working with people

In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT:

finance and accounting

All of the following are potential drawbacks to outsourcing EXCEPT:

greater focus on core business

Suppose you are assigned to manage a virtual team. Which of the following will you NOT do?

hold team meetings regularly - whether the team members like it or not