CIS Chapter 9
According to Panorama Consulting Solutions, in 2018, the average time to implement an ERP project is approximately ________. A. 1 month B. 17.4 months C. 17.4 years D. 7.4 months E. 7.4 years
17.4 months
Unfortunately, enterprise applications fail to meet expectations ________ percent of the time. A. 25 B. 10 C. 0 D. 100 E. 44
44
An example of ________ includes a company being sold infrastructure as a service (IaaS) at the same time they purchased software as a service (SaaS). A. knowledge selling B. commission selling C. cross-selling D. cross join E. production selling
Cross-selling
________ avoid the problem of having databases in areas such as finance, human resources, sales and marketing, and manufacturing that are not capable of sharing information. A. Local area networks B. Quality control applications (QCA) C. Data definition language (DDL) D. Human resource systems (HRS) E. Enterprise resource planning (ERP) systems
Enterprise resource planning (ERP) systems
Enterprise systems include ________ tools for analyzing overall organizational performance. A. analytical B. DDL C. instructional technology D. Oracle E. SAP
analytical
The acronym CRM stands for ________. A. customer relationship management B. computer relationship management C. customer relational media D. creative retention of management E. computer risk management
customer relationship management
One downside to complex enterprise software occurs when it ________. A. degrades system performance B. increases collaboration among departments C. increases sharing of information D. utilizes databases E. requires training
degrades system performance
ERM software and CRM software ________. A. are both currently concepts for the future with potential implementation around 2018. B. differ as ERM software focuses on employee issues C. are usually built on Mac servers D. rarely fail to meet expectations E. do not require complex databases
differ as ERM software focuses on employee issues
The ________ strategy focuses on having components arriving exactly at the time they are needed. A. software B. bullwhip C. just-in-time D. ERD E. instructional design
just-in-time
According to your reading, Coca-Cola implemented an SAP enterprise system to overcome a ________. A. website glitch B. security risk C. lack of standard, companywide business processes D. lack of databases E. sales and marketing problem.
lack of standard, companywide business processes
A supply chain ________. A. links customers to sale items B. is an internal connecting of operations, accounting, and marketing C. is a network of business processes used to focus on customer service D. includes only operations E. links suppliers, manufacturing plants, distribution centers, retail outlets, and customers
links suppliers, manufacturing plants, distribution centers, retail outlets, and customers
________ is the market leader in cloud-based CRM systems. A. Google B. MySQL C. Microsoft D. Salesforce.com E. Oracle
salesforce.com
Customer relationship management applications that track social networking data are related to the ________ aspect of customer relationships. A. accounting B. sales C. database D. marketing E. service
service
Enterprise applications include high ________, making it difficult to change vendors. A. meta data B. switching costs C. usage of analytics D. usage of cloud computing E. success rates
switching costs
Nike's contract suppliers are ________ in the supply chain. A. owners B. optional C. downstream D. outside E. upstream
upstream
Nike's distributors are ________ in the supply chain. A. upstream B. optional C. downstream D. outside E. owners
downstream
