CIS Chapter 9

According to Panorama Consulting​ Solutions, in​ 2018, the average time to implement an ERP project is approximately​ ________. A. 1 month B. 17.4 months C. 17.4 years D. 7.4 months E. 7.4 years

17.4 months

​Unfortunately, enterprise applications fail to meet expectations​ ________ percent of the time. A. 25 B. 10 C. 0 D. 100 E. 44

44

An example of​ ________ includes a company being sold infrastructure as a service​ (IaaS) at the same time they purchased software as a service​ (SaaS). A. knowledge selling B. commission selling C. ​cross-selling D. cross join E. production selling

Cross-selling

​________ avoid the problem of having databases in areas such as​ finance, human​ resources, sales and​ marketing, and manufacturing that are not capable of sharing information. A. Local area networks B. Quality control applications​ (QCA) C. Data definition language​ (DDL) D. Human resource systems​ (HRS) E. Enterprise resource planning​ (ERP) systems

Enterprise resource planning (ERP) systems

Enterprise systems include​ ________ tools for analyzing overall organizational performance. A. analytical B. DDL C. instructional technology D. Oracle E. SAP

analytical

The acronym CRM stands for​ ________. A. customer relationship management B. computer relationship management C. customer relational media D. creative retention of management E. computer risk management

customer relationship management

One downside to complex enterprise software occurs when it​ ________. A. degrades system performance B. increases collaboration among departments C. increases sharing of information D. utilizes databases E. requires training

degrades system performance

ERM software and CRM software​ ________. A. are both currently concepts for the future with potential implementation around 2018. B. differ as ERM software focuses on employee issues C. are usually built on Mac servers D. rarely fail to meet expectations E. do not require complex databases

differ as ERM software focuses on employee issues

The​ ________ strategy focuses on having components arriving exactly at the time they are needed. A. software B. bullwhip C. ​just-in-time D. ERD E. instructional design

just-in-time

According to your​ reading, Coca-Cola implemented an SAP enterprise system to overcome a​ ________. A. website glitch B. security risk C. lack of​ standard, companywide business processes D. lack of databases E. sales and marketing problem.

lack of standard, companywide business processes

A supply chain​ ________. A. links customers to sale items B. is an internal connecting of​ operations, accounting, and marketing C. is a network of business processes used to focus on customer service D. includes only operations E. links​ suppliers, manufacturing​ plants, distribution​ centers, retail​ outlets, and customers

links suppliers, manufacturing plants, distribution centers, retail outlets, and customers

​________ is the market leader in​ cloud-based CRM systems. A. Google B. MySQL C. Microsoft D. Salesforce.com E. Oracle

salesforce.com

Customer relationship management applications that track social networking data are related to the​ ________ aspect of customer relationships. A. accounting B. sales C. database D. marketing E. service

service

Enterprise applications include high​ ________, making it difficult to change vendors. A. meta data B. switching costs C. usage of analytics D. usage of cloud computing E. success rates

switching costs

Nike's contract suppliers are​ ________ in the supply chain. A. owners B. optional C. downstream D. outside E. upstream

upstream

​Nike's distributors are​ ________ in the supply chain. A. upstream B. optional C. downstream D. outside E. owners

downstream