CIS310 Final

What is the implementation methodology in which smaller portions of functionality of a system are implemented one at a time? Direct cutover Pilot implementation Parallel operation Phased implementation

Phased implementation

What is a flattened organization? A small organization with few levels of management. A matrix organization with cross-functional reporting. An organization that has removed one or more layers of management, creating better communication and faster business processes. A project team where the majority of employees are outsourced labor.

An organization that has removed one or more layers of management, creating better communication and faster business processes.

A business strategy achieves a specific set of goals which include __________. Developing new products or services, attracting new competition. Increasing costs, attracting new competition. Attracting new customers, developing new products or services. All of the above.

Attracting new customers, developing new products or services.

On the curve of technology adoption, who are the users that are first to adopt a new technology? Innovators Early adopters Early majority Late majority

Innovators

What does Electronic Data Interchange (EDI) do? Integrates the supply chain technologically, so that business partners share documents and information regarding production. Integrates manufacturing with research and development. Provides for configuration management of engineering documents. All of the above.

Integrates the supply chain technologically, so that business partners share documents and information regarding production.

What does a document management system (DMS) control: "Versions, Approval and Communications." "Processes, Approval and Communications." "Versions, Flow of Control and Responsibility." "Versions, Approval and Responsibility."

"Versions, Approval and Communications."

What is a competitive advantage? A product that an organization's customers place a lesser value on than similar offerings from a competitor. A feature of a product or service on which customers place a lesser value than they do on similar offerings from a supplier. A service that an organization's customers place a lesser value on than similar offerings from a supplier. A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.

A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.

Which of the following is NOT a substitute product for a car? A bicycle A hybrid vehicle A train A bus

A hybrid vehicle

What is responsive design? A web design framework in which Web sites change size to fit the device of the user. A design that is personalized by customers. A design template provided by a web development firm. A methodology in which the users give feedback on the design after each iteration.

A web design framework in which Web sites change size to fit the device of the user.

What is ISO 9000? A certification for ERP. A certification for best practices. A certification for quality business process management. A certification for document management systems (DMS).

A certification for quality business process management.

Describe the job of a project manager. Lead the project, keeping it on time and within budget. Report to upper management and the project team. Communicate constantly. Work with stakeholders to solve their IT problems. All of the above.

All of the above

Steve Jobs and Apple created a big advantage in the technology industry with the introduction of the iPod, iPhone, and iPad. What are these all examples of? Competitive advantage Competitive intelligence First-mover advantage All of the above

All of the above

What are advantages of Business Process Management systems? Build in reporting. Enforce best practices. Enforce consistency. All of the above.

All of the above

What are some emerging roles in IT? social media specialist. Data/Business intelligence analyst. Cloud computing specialist. All of the above.

All of the above

What are the advantages of Agile methodology? A working version of the software is available at the end of each iteration. A lot of emphasis is placed on quality over paperwork. Stakeholders get to see the product at the end of each iteration. All of the above.

All of the above

What is benefit of ERP? It helps to standardize business processes in a firm. It has best-practices in process management build into it. Having a centralized database helps eliminate the need for data entry and reduces errors. All of the above.

All of the above

Which describes the role of a systems analyst? Translate the systems requirements into an information-systems design "Work with people, teams and departments to determine what the business requirements are." Document business processes. All of the above.

All of the above

Which of the following jobs can be an administrative support function for a company? Computer Operator Help Desk Administrator Database Administrator All of the above

All of the above

Some industries' competition is much more intense than others. Retail grocery stores such as Ralphs, Vons, and Albertson's in the United States experience fierce competition and offer similar marketing campaigns to compete. What is this an example of in terms of Porter's Five Forces? Rivalry among new entrants. Rivalry among existing competitors. Threat of substitute products or services. Buyer power.

Rivalry among existing competitors.

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers? Supplier power. Operations management. Porter's Five Forces Model. The Value Chain analysis.

The Value Chain analysis.

Which of the following represents a reason why competitive advantages are typically temporary? The competitor will hire away your key employees. The competitor quickly seeks ways to duplicate your business operations. The competitor will purchase new technology. All of the above.

All of the above

Why do students need to study information technology? Information technology is everywhere in business Information technology is frequently discussed in business Information technology is frequently used in organizations All of the above.

All of the above

what are Web services? Applications and components that are already built. The components can be used in development of other applications to speed up development time. An example of a Web service is Google Maps API. All of the above.

All of the above

This person aligns the plans and operations of the information systems with the strategic goals of the organization. CIO Functional Manager ERP Manager Project Manager

CIO

All of the following are common tools used in industry to analyze and develop competitive advantages, except: Five Forces Model Three Generic Strategies Competitive analysis model Value chain analysis

Competitive analysis model

What is true about business processes? "A business process, is a process that is focused on achieving a goal for a business." Processes are something that businesses go through every day in order to accomplish their mission. Automation through technology helps to make business processes more efficient and effective. All of the above are true.

All of the above are true

"Specifically, a strategic information system is one that attempts to do what?" Deliver a product or service at lower cost. Deliver a differentiated product or service. Enable innovation. All of the above.

All of the above.

Why does Nicholas Carr claim IT Doesn t Matter. Because software development is competitive and any successful product is followed by a copy almost immediately. Because large companies are multi-national and IT doesn't play as significant a role in other countries. Because information technology is so readily available and the software used so easily copied, businesses cannot hope to implement these tools to provide any sort of competitive advantage. Because the costs with labor, licensing, implementation and maintenance are about equal to the profits created.

Because information technology is so readily available and the software used so easily copied, businesses cannot hope to implement these tools to provide any sort of competitive advantage.

"According to Michael Porter, what is the definition of competitive advantage." Making more profit than competitors because of technological superiority. Using technology to put other competitors out of business. Creating and sustaining superior performance. All of the above.

Creating and sustaining superior performance.

Which of the following is a semi-structured decision? Ordering inventory when a part is out of stock. Hiring temporary workers during the holidays. Diagnosing a medical condition. Purchasing stock once it falls below a certain price.

Diagnosing a medical condition.

What is the implementation methodology in which the old system is stopped and the new system is implemented? Direct cutover Pilot implementation Parallel operation Phased implementation

Direct cutover

What is one of the criticisms of ERP systems? ERP systems require maintenance. ERP systems need to be implemented. ERP systems are inflexible. ERP systems lack integration.

ERP systems are inflexible.

Which of the following is not an advantage of outsourcing? Reduce cost. Flexible labor pool in that it is easier to hire and fire outsourced labor. Easily negotiated contracts. Access to specific skills that a company may not already have.

Easily negotiated contracts.

What is meant by 'matrix organization? People have many skills that can be used on different projects. Employees have two managers a functional manager and a project manager. The organization is flattened with very few managers. Employees are self-regulated. All of the above can describe a matrix organization.

Employees have two managers a functional manager and a project manager.

What is the productivity paradox? Even though we've added information technology to business, it has not improved productivity. Yet, we cannot think of operating a business without technology. Even though processes are automated, people cannot work as fast as machines. Even though technology was introduced to businesses, errors in implementation keep businesses from being successful. You cannot achieve more productivity without investing in technology.

Even though we've added information technology to business, it has not improved productivity. Yet, we cannot think of operating a business without technology.

Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses and he also needs to purchase a rather expensive laptop. In an effort to save money, Kevin beings a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops? Collecting business intelligence. Decreasing entry barriers. Purchasing a substitute product. Increasing buyer power.

Increasing buyer power.

Which of the below represents business intelligence? Data converted into a meaningful and useful context Data characteristic that stands for a value that changes or varies over time Information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making Skills, experience, and expertise, coupled with information and intelligence that creates a person's intellectual resources

Information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making

What are some advantages of purchasing software instead of building it in-house? It is always cheaper to purchase it externally. It is available more quickly than building it yourself. It helps you adopt different processes. All of the above are advantages.

It is available more quickly than building it yourself.

According to our author(s) what is the simplest way to document a process? Interview stakeholders about the business objectives. Make a simple list of each step in the process. Analyze forms used in the process. Follow people around as they do their jobs.

Make a simple list of each step in the process.

Which of the below is not one of Porter's Five Forces? Manager power Supplier power Threat of substitute products or services Threat of new entrants

Manager power

Which of the following is NOT a secondary activity on the value chain? Human Resources Firm Infrastructure Procurements Marketing and Sales

Marketing and Sales

Jennifer Bloom is writing a paper and she must determine which of Porter's three generic strategies The Museum Company has implemented. Jennifer finds out that The Museum Company offers specialty products found only in museums around the world to affluent customers. What would Jennifer determine The Museum Company is using as its generic strategy? Broad market, low cost. Narrow market, high cost. Broad market, high cost. Narrow market, low cost.

Narrow market, high cost.

John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, televisions and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic a competitor's product that is attempting to sell a new product in a different industry. After performing a Porter's Five Forces analysis John determines that all of the forces are high in this new industry. What should John do? Explode into the market with an overflow of the product. Contemplate other products to introduce at the same time in this new market. Compare the competitor's prices and offer his product lower in this new market. Not introduce the product because all five forces are strong and this would be a highly risky business strategy.

Not introduce the product because all five forces are strong and this would be a highly risky business strategy.

How can a company reduce the threat of substitute products or services? Market the product to less than ten customers. Ignore competitive forces. Offer additional value through wider product distribution. Offer less value making the product far more generic and similar to the competition.

Offer additional value through wider product distribution.

What are the steps in the SDLC methodology? Analysis, Design, Programming, Test. Preliminary Analysis, Systems Analysis, Systems Design, Programming, Test, Implementation, Maintenance. Analysis, Design, Implementation, Test, Maintain. Preliminary Analysis, Systems Analysis, Systems Design, Programming, Test, Implementation.

Preliminary Analysis, Systems Analysis, Systems Design, Programming, Test, Implementation, Maintenance.

What does off-the-shelf mean regarding information systems? Building the information system within the firm, using programmers from the organization. Outsourcing the programming for a new information system. Purchasing a system that has already been built. Purchasing hardware and developing software to create an information system.

Purchasing a system that has already been built.

What are the four phases of RAD software development? Requirements development, construction, cutover and maintenance. Problem definition, user design, construction and cutover. Requirements planning, user design, construction and cutover. Requirements planning, user design, construction and maintenance.

Requirements planning, user design, construction and cutover.

Which of the below represents knowledge? Data converted into a meaningful and useful context Data characteristic that stands for a value that changes or varies over time Information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making Skills, experience, and expertise, coupled with information and intelligence that creates a person's intellectual resources

Skills, experience, and expertise, coupled with information and intelligence that creates a person's intellectual resources

Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following is not included as one of Porter's three generic strategies? Broad differentiation. Supplier cost differentiation. Focused strategy. Broad cost leadership.

Supplier cost differentiation.

Shawn McGill is on the executive board for ABC pharmaceuticals. The company produces the number one selling cancer fighting drug on the market. Due to its incredible success ABC pharmaceuticals has decided to increase the cost of the drug from $8 a pill to $15 a pill. Which force is ABC pharmaceutical using to increase its drug price? Supplier power. Buyer power. Threat of false entrants. Business power.

Supplier power

What are costs that make customers reluctant to switch to another product or service? Support activities. Switching costs. Loyalty rewards. Value chain activities.

Switching costs.

Which of the following is NOT a primary activity on the value chain? Inbound logistics Technology development Operations Outbound logistics

Technology development

What makes RAD different from SDLC? The emphasis in RAD is to involve the users heavily in design and get a working system rapidly, then modify it. The emphasis in RAD is to get all the requirements correct as early as possible. The emphasis in RAD is to reuse existing code. The emphasis in RAD is to implement small working modules of the system incrementally.

The emphasis in RAD is to involve the users heavily in design and get a working system rapidly, then modify it.

Which of the following is included in Porter's Five Forces Model? Loyalty expenses. Supply chain management. The power of competitors. Systems thinking.

The power of competitors

5) What components make up the quality triangle? Time, quality and people. Time, requirements and people. Time, cost and quality. Cost, flexibility and quality.

Time, cost and quality.

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces model. Which of the following represents buyer power in the soft drink industry? Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases. Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store. Zevia Natural Diet Soda begins selling directly over the Internet. Vitamin water, fruit juice, coffee.

Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.

"In general, the Internet has __________________ bargaining power of customers." increased decreased not changed eliminated

increased