CIS370 (information systems) - Ch 8 Quiz Enterprise Systems

Customer relationship management software helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished products to customers.

False

One of the functional units likely to benefit from use of a customer relationship management system is _____.

Market research

Which of the following types of processing is essential for businesses that require access to current data such as airlines, ticket agencies, and stock investment firms?

Online transaction processing

_____ inclues the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversions of raw materials to finished products, and the warehousing and delivery of finished product to customers.

Supply chain management

An integrated database for the entire organization makes it easier to share data among different business units.

True

Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.

True

Implementation of an enterprise resource planning (ERP) system provides an organization with an opportunity to also upgrade the information technology that it uses.

True

In a transaction processing cycle, data storage involves updating one or more databases in an organization with new transactions.

True

In supply chain management, detailed scheduling methods is used to determine how long to make the production runs for each product.

True

The essential characteristic of an online transaction processing system is that it processes transactions as they occur.

True

The main difference between batch processing and online transaction processing is the timely update of data.

True

To successfully implement a supply chain management system, an organization must be able to integrate its systems with its suppliers.

True

Two key benefits gained from successful implementation of an ERP system include gaining improved access to data for operational decision making and improved work processes.

True

With _____, business transactions are accumulated over a period of time for processing in a single unit.

batch processing systems

In the context of enterprise resource planning (ERP) systems, the most efficient and effective ways to complete a business process are called ______.

best practices

A customer relationship management (CRM) system helps a company in managing _____.

distribution and accounting

A(n) _____ is central to individuals and organizations of all sizes and ensures that information can be shared across all business functions and all levels of management to support the running and managing of a business.

enterprise system

In the context of purchasing systems involved in the traditional transaction processing systems, when an _____ arrives from a supplier, it is matched to the original order and the receiving report, and a check is generated if all data is complete and consistent.

invoice

A key feature of an enterprise system is that _____.

it employs a database of key operational and planning data that can be shared by all

In a manufacturing enterprise resource planning (ERP) system, demand management _____.

refines a production plan by determining the amount of weekly or daily production needed to meet the demand for individual products