CMIS 342-Hester-Final Exam-SIUE
What is social capital? (a) Provide the textbook definition. (b) Describe it in your own words.
"the number of connections a person has within and between social network" is the textbook definition. My own words: social capital is the number of connections a person has with a social network and the other users within the network. Although my definition is very similar to the book's definition, it is different and still gets across the same point.
Parking meters that you can pay via your mobile telephone are an example of _________. Answers: A. Mobile banking B. Wireless electronic payment C. Wireless wallets D. Brokerage service E. Money transfer
B. Wireless electronic payment
What type of information technology combines social behavior and information systems to create value for the organization? Answers: A. transaction processing system B. enterprise resource planning system c. database management system D. social computing
D. social computing
During the systems investigation process of the SDLC, a feasibility study is performed that focuses on what three specific types of feasibility?
The three specific types of feasibility include Technical, Economic, and Behavioral feasibility.
What are the main differences between Web 1.0 and Web 2.0?
Unlike Web 1.0 sites, web 2.0 sites are not so much online places to visit as web locations that facilitate information sharing, user-centered design, and collaboration. Web 2.0 sites often harness collective intelligence that delivers functionality as services, rather than packaged software and feature remixable applications.
(EC?)Go beyond the textbook and do some research on the Internet. What is Web 3.0? When is it happening?
Web 3.0 will be a more semantic, or data driven web.It will be much simpler and more collective data focused advertisement as well as creating a much more fluid sense of design for users. It will adapt to the users more so than ever before.
How can information systems serve as a critical enabler of an organization's business processes? In what three areas do ISs play a vital role?
Because informations systems facilitate communication and coordination among different functional areas. They allow easy exchange of, and access to, data across processes. Specifically, IS's play a vital role in these three areas; Executing the process, Capturing and storing process data, and monitoring process performance.
Enterprise resource planning systems Answers: A. were designed to process transactions faster. B. evolved because newer technologies made older systems obsolete. C. integrate organizational resources and support cross-functional business processes. D. are utilized to conduct site analyses. E. all the above statements are true.
C. integrate organizational resources and support cross-functional business processes.
What are the three basic types of telecommunications satellites? Which type supports global positioning systems (GPS)?
The three basic types if telecom satellites are GEO, MEO, and LEO. GPS is supported by 24 MEO satellites.
(EC?) Identify the reasons why being an informed user of information systems is important in today's world.
Being an informed user in today's world is important because throughout the Internet, many threats and security risks await uninformed users. With the advanced level of cyber-crime, and malicious threats all users must be cautious and aware of them. One example of these kind of threats are phishing attempts sent through email to seek out otherwise delicate information that could negatively impact one's life drastically. Someone unaware of social engineering and phishing can be an easy target of basic hacking and otherwise obvious scam attempts.
What are the three basic short-range wireless networks? Which of these supports a personal area network?
Bluetooth, Ulta-Wideband, and NFC are the 3 short-range wireless networks. Bluetooth is the basic short-range wireless network that supports a personal area network.
_____ conveys understanding, accumulated learning, and expertise as they apply to a current problem. Answers: A. Data B. Information C. Knowledge D. Experience E. Wisdom
C. Knowledge
With Web 1.0 sites, users _________________, whereas with Web 2.0 sites, users _________________. Answers: Use HTML, use CCS A. Passively receive information, participate with the site B. Use wired connections, use wireless connections C. Have to know the address of the site, can use search engines to find a site D. Did not have to login to find information, have to login in to find information
A. Passively receive information, participate with the site
_____________ is a technology that allows manufacturers to attach tags with antennas and computer chips on goods and then track their movement through radio signals. Answers: A. RFID B. SCRM C. ERP D. SAP
A. RFID
What are computer-based systems that allow customers to pay for goods and services electronically, rather than writing a check or using cash? Answers: A. electronic payment mechanisms B. e-commerce purchasing systems C. social commerce systems D. fund transfer systems
A. electronic payment mechanisms
What type of applications do data warehouses and data marts support? Answers: A. Wiki technology B. MS Excel C. Business Intelligence applications D. FAIS (functional area information systems
C. Business Intelligence applications
Which of the following is not an effect that E-commerce has had on organizations? Answers: A. E-commerce enables smaller businesses to operate in areas dominated by larger companies. B. E-commerce increases the number of potential customers to whom the company can market its products. C. E-commerce is a costly medium for increasing market share. D. E-commerce removes many barriers for start-up businesses. E. E-commerce makes it easy to reach customers around the world.
C. E-commerce is a costly medium for increasing market share.
An organization's _____ consists of the physical facilities, IT components, IT services, and IT management that will support the entire organization. Answers: A. information technology architecture B. information technology infrastructure C. information technology D. information system E. computer-based information system
B. information technology infrastructure
The IT _________________ establishes IT priorities, links corporate strategy with IT strategy, allocates resources, and formulates performance measures. Answers: A. systems analyst B. steering committee C. systems integration team D. deployment team
B. steering committee
An organization's business processes can create a(n) __________________ if they enable the company to innovate or to execute more efficiently and effectively than its competitors. Answers: A. information silo B. information super-highway C. competitive advantage D. digital dashboard
C. competitive advantage
With the __________________ delivery model, cloud computing vendors provide software that is specific to their customers' requirements. Answers: A. infrastructure as a service (IaaS) B. platform as a service (PaaS) C. software as a service (SaaS) D. applications as a service (AaaS)
C. software as a service (SaaS)
_________________________ is a customer-focused and customer-driven organizational strategy that concentrates on assessing customers' requirements for products and services and then providing high-quality, responsive service. Answers: A. Human Resource Management B. Supply Chain Management C. Sales Force Management D. Customer Relationship Management
D. Customer Relationship Management
A(n) _____ refers to the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses to the end customers. Answers: A. demand chain B. business process C. manufacturing process D. supply chain E. enterprise resource process
D. supply chain
What types of applications are supported by data warehouses and data marts?
Data marts and warehouses support applications such as Business Intelligence (BI) applications.
(TG3) Check out this website: http://www.datotel.com/ What types of cloud computing services does Datotel provide? (Give me more than a list, give a brief explanation/description.)
Datotel, a cloud computing company, provides many different cloud computing services such as: Hosting Storage Back-up Solutions Security Disaster Recovery E-Mail and E-Mail Archiving Virtual Desktop Many of these services provide companies with exemplary storage of data, computing and or processing power, security and even recovery of data that may be lost in a disaster. Datotel came and talked to AITP at one point, that is why I know this, but they even provide service for you to securely store your own data in lockers and closets set up in a state of the art security facility. This facility is backed up several times for redundancy to assure you will never lose your data or go offline while computing or hosting through datotel. Along with these fine services they also provide: FIREWALL & VPN MANAGED CONNECTIVITY PERFORMANCE MONITORING ANTI-SPAM & ANTI-VIRUS INSOURCING These are very important such as anti virus or anti spam for companies to have a sort of one stop shop for all their information technology and security needs. Performance monitoring will help assure your servers and processes are always up and running. Managed connectivity is great because it uses a managed switch which basically means it will allow you to access your servers from anywhere you have internet access using a laptop and sometimes even a tablet or phone.
What are the five basic phases of a successful business process improvement project?
Define phase, measure phase, analysis phase, the improve phase, and the control phase.
What is an ERP system?
ERP systems adopt a business process view of the overall organization to integrate the planning, management, and use of all an organization's resources, employing a common software platform and database. ERP systems are designed to correct a lack of communication among the functional area IS. The major objectives of ERP systems are to tightly integrate the functional areas of the organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database.
Read IT's about business case 8.7 Brazil Uses Smart Meters on p. 267. If smart meters are installed in large numbers, then what happens to the workers who are employed as meter readers? Do you see problems with this scenario?
The meter readers are then unemployed or laid off because the use of smart readers saves the company money by allowing them to employ less workers. This is a problem because advancements in technology is continuously putting individuals with no college degree unemployed. Rapid advancements in technology consistently put the laborers of the world out of work by automating their jobs with the use of technology. This might make a company more efficient and make them more money, but it is putting hard working citizens out of work.
(a) What are Porter's five forces and (b) what are ways in which the Web influences them?
The threat of entry of new competitors, the bargaining power of suppliers, the bargaining power of customers, the threat of substitute products or services, rivalry among existing firms in the industry. These are Porter's five forces. The web has not changed the five forces but instead changed the nature of competition. The web influences them by causing an increase in competition. The web can increase competition by increasing the barriers to entry, helps competitors compare prices more easily, it provides many different sources of choices and options for the buyers to choose from.
What are the three fundamental elements of a business process?
The three fundamental elements of a business process are Inputs, Resources, and Outputs. Inputs are the materials, services and information that flow through and are transformed as a result of a process activities. Resources are people and the equipment that perform process activities. Finally, outputs are the products or services created by the process.
What type of system uses modern information technologies to systematize, enhance, and expedite intra-firm and inter-firm knowledge management?
Knowledge Management Systems (KMS) use modern info technology to systemize, enhance, and expedite intra-firm and inter-firm knowledge management.
What are the driving factors of the development of m-commerce?
Widespread availability of mobile devices, declining prices, and bandwidth improvement are the 3 main driving factors in the development of m-commerce
Define, describe and distinguish the push model and the pull model for supply chain management.
The Push model, also known as the make-to-stock strategy, begins with a forecast, or educated guess for customer demand. The company then uses that forecast to determine how much to produce. The company then "pushes" those products to the customers. The problem with the push strategy is it is all based on a guess, and can often be incorrect and either under or over produce quantities. Whereas in the Pull model, or make-to-order model, the production process begins with the customer order. Therefore, companies make only what customers want, a process closely aligned with mass customization. The problem with the pull strategy is that it takes time for the product to reach the customer, which can make it hard to sell mass quantities of products.
(EC?) Read the IT's about business case 7.5 The Future of Shopping on pp. 229-230. What are the (a) advantages and (b) disadvantages of eBay's hybrid shopping experience vision for the customer?
The advantages in the consumers' eyes would relate to mainly the simple truth that people love convenience. Another advantage would relate to the ease of generating comparison pricing to every item you are about to purchase in stores, instantly quoting you what each store, offline and online store might offer. A disadvantage of the hybrid shopping experience is the cost compared to how often users will actually use this software. Will the costs outweigh the benefits? Most business decisions are based on business requirements first. Regardless, in a customer's perspective, a disadvantage might be speed of the application and software. If 4 million users are using this application, it may run slower, or have bugs in the beginning launch.
What are the fundamental tenets of ethics?
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The IT strategic plan is a set of long-range goals that describe the IT [1a] and identify the major IT [1b] needed to achieve the organization's goals.
1a: infrastructure 1b: initiatives
[5a] is an approach to managing [5b] across an entire organization.
5a: Data Governance 5b: information
What are the four general categories of ethical issues regarding the use of IT applications?
Privacy, Accuracy, Property, and Accessibility are the 4 ethical issues regarding the use of IT apps.
What are the four major types of wireless media?
Microwave, Satellite, Radio, and Infrared are the 4 different types of wireless media.
What are the two main ethical issues related to e-business?
Privacy and job loss are the main two ethical issues related to e-business. Making it easier to store and transfer personal information will always affect privacy. Using EC can also lead to eliminating the need for certain company employees.
(TG3) Looking back at how we use SAP for this course, which of the cloud computing characteristics apply? Explain your answer.
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Managing data in organizations is difficult for many reasons. First, the amount of data increases [1a] with time. Much historical data must be kept for a long time, and new data are added rapidly. For example, to support millions of customers, large retailers such as Walmart have to manage [1b] of data.
1a: exponentially 1b: petabytes
What is a code of ethics?
A code of ethics document may outline the mission and values of the business or organization, how professionals are supposed to approach problems, the ethical principles based on the organization's core values and the standards to which the professional is held.
[2a] enable buyers to pay for goods and services [2b], rather than writing a check or using cash.
2a Electronic payment mechanisms Specified Answer for: 2b electronically
An organization's business processes can create a [2a] if they enable the company to [2b] or to execute more [2c] and [2d] than its competitors.
2a: competitive advantage 2b: innovate 2c: effectively 2d: efficiently
In addition, data are also [2a] throughout organizations, and they are collected by [2b] individuals using [2c] methods and devices. These data are frequently stored in [2d] servers and locations and in diffierent computing systems, databases, formats, and human and computer languages.
2a: scattered 2b: many 2c: various 2d: numerous
The IT [2a] establishes IT priorities, links corporate strategy with IT strategy, allocates resources, and formulates performance measures. After completing this work and establishing the IT strategic plan, the company next develops the IS [2b].
2a: steering committee 2b: Operational Plan
_____ is (are) data that have been organized to have meaning and value to a recipient. Answers: A. Insights B. Information C. Knowledge D. Experience E. Wisdom
B. Information
[4a] is a systems-development method that can combine JAD, prototyping and integrated computer-assisted software engineering tools to rapidly produce a high-quality system.
4a: Rapid application development(RAD)
To implement interorganizational information systems and supply chain management systems, a company must connect the [4a] of its various business partners to create [4b]. Doing so fosters collaboration between and among business partners and provides benefits of faster processes and [4c], improved order entry and customer service, [4d], and overall improved business effectiveness.
4a: intranets 4b: extranets 4c: information flow 4d: lower costs (e.g., for communications, travel, and admin overhead)
A world in which virtually every object has processing power and is connected to a global network either via a wireline or wirelessly is the world of [4a] or [4b]. This type of computing is also known as invisible [4c].
4a: pervasive computing 4b: ubiquitous computing 4c: "everywhere computing"
Legal issues specific to [5a] include fraud on the Internet, domain names, [5b], taxes and other fees, and [5c].
5a: E-commerce 5b: Cybersquatting 5c: copyright
[6a] is a process that spans all organizational business processes and applications. [6b] are a set of core data, such as customer, product, employee, vendor, geographic location, and so on, that span the enterprise information systems. [6c], which are generated and captured by operational systems, describe the business's activities, or transactions.
6a: Master Data Management 6b: Master Data 6c: Transaction Data
OLAP, data mining, and decision support system analyses can be combined into a graphical/visual display of a variety of information called a [6a].
6a: dashboards
The technology research firm Gartner defines [8a] as [8b], [8c], [8d] information assets that require new forms of processing to enable enhanced decision making, insight discovery and process optimization.
8a: Big Data 8b: diverse 8c: high-volume 8d: high-velocity
Define and describe operational CRM systems.
A CRM is a customer-focused, and customer-driven organization. The organization's focus is on assessing customer' requirements for products and services and then providing high-quality responsive service. CRMs help companies acquire new customers and retain existing and expand their relationships with profitable existing customers.
What is a transaction processing system?
A transaction processing systems supports the monitoring, collection, storage, and processing data from the organization's basic business transactions, each of which generates data. Basically it collects data continuously. as soon as it is generated.
(TG3) A major benefit of cloud computing is facilitating collaboration. (a) Explain an obstacle that could prevent organizations from maximizing this benefit. (b) Have you fully embraced Office 365? What type of cloud computing service is Office 365? Have you used Office 365 for anything other than email? Do you think SIUE is maximizing the collaboration benefit of Office 365? Why or why not?
An obstacle that could prevent organizations from maximizing this benefit is a natural disaster. Any natural disaster that could either interrupt service quality, or even destroy hardware could technically prevent them from maximizing that benefit due to their systems being offline or experiencing down-time. Yes I have, 365 is a wonderful tool for business professionals. It uses a hybrid cloud, allowing you to share you cloud information with others. I have used office 365 to share powerpoints and documents with other group members in my MGMT 331 class. Yes SIUE is maximizing its benefit of 365 by allowing all student users access for free. This allows us all to communicate more effectively throughout our lives with our teachers, students, and compatible devices.
________________ is a set of capabilities for "slicing and dicing" data using dimensions and measures associated with the data. Answers: A. OLAP B. Data mining C. Data warehousing D. What-if analysis
B. Data mining
What is Business Intelligence (BI)?
Business Intelligence is a broad category of applications, technologies, and processes for gathering, storing, accessing, and analyzing data to help business users make better decisions. They also enable decision makers to quickly ascertain the status of a business enterprise by examining key information.
What are three more types of e-commerce beyond B2C, B2B and C2C?
Business to Employee, E-Government, and Mobile Commerce are 3 addition types to E-commerce. Each type of EC is executed in one or more business models.
What is clickstream data?
Clickstream data are those data that visitors and customers produce when they visit a Web site and click on hyperlinks. Clickstream data provides a trail of the users' activities on the Web site, including user behavior and browsing patterns.
Define, describe and distinguish customer-facing and customer-touching applications.
Customer facing applications deal with the interaction of the organization's sales, field service, and customer interaction center reps, and talk to the customers directly. These applications include customer service and support, sales force automation, marketing, and campaign management. Whereas customer touching applications deal with technology rather than dealing with representatives. In customer-touching applications, customers can actually help themselves.
What are the advantages of cloud computing? Answers: A. Remote access B. Outdated servers C. Data can be stored on a massive scale D. A & C E. all of the above
D. A & C
Which of the following is not a benefit of being an informed user of IT? Answers: A. Understanding what is "behind" applications you use in your organization. B. Providing input to enhance your organization's applications. C. Helping to select new applications. D. Keeping abreast of new technologies. E. Working in the IT side of the organization.
E. Working in the IT side of the organization.
How is e-business different from e-commerce?
E-business refers to servicing of customers, collaborating with business partners, and also performing electronic transactions within an organization. Whereas E-commerce refers to the process of buying, selling, and transferring, or exchanging products, services, or information via computer networks, including the Internet.
(EC) Check out this website: https://www.thetileapp.com/ What do you think? What kind of technology is being used? Do you want to try it (assuming cost is not a factor)?
I think tile is one of the best technology out there for people such as me who lose their assets such as wallets phones keys etc. This technology is very beneficial. it uses an RFID and GPS tracking chip. I would try it being it is 30$ per tracking chip and it would be very useful.
Read IT's about business case 9.3 Pinterest on p. 291. Explain why Facebook and Pinterest are NOT competitors. Do you use Pinterest? If so, what kinds of boards do you have (recipes, movie quote memes, pictures of cool tree houses, etc.)? If not, suppose I could convince you to start using Pinterest. What would you like to have a collection of (in the form of links to websites)? (If you're not familiar with Pinterest, think of a hobby or something you like to search frequently or something you collect/catalog.)
Facebook and Pinterest are not competitors because Pinterest uses a different structure and dynamic to social media. You save and share ideas and ways to do things yourself or things you find interesting. Facebook people use as a way of connecting with others more so and actually have conversations or post words of their views on matters. Facebook is sort of the one-stop shop for social media, whereas Pinterest is more of a unique adapted social media that lets people get others quick ideas and tips on different things. I have had a Pinterest account for my girlfriend, but have never found an interest in actively participating in the experience. On Pinterest, I would have DIY construction trades tips, gaming guides etc, and workout routines.
What is a privacy policy or privacy code?
How an organization defines the way they will attempt to protect the privacy of their customers, employees, and clients personal information.
(EC?) Bring it all together! Excel Lab 1 ties decision support systems and the systems investigation process together. Explain what you are doing with Lab 1. How is it helping with decision support and decision making? Where would this decision and support system fall within Figure 12.2 on p. 384? What kind of feasibility are you analyzing? What specific methods (or indicators) are you using? After accomplishing the lab (feasibility study), what would the steering committee do next? What would YOU do if it was your business? How would you proceed with systems development? JAD? RAD? Agile? Out-source? Off the shelf?
In Excel Lab 1 we created different scenarios for the company to use to determine budget, price, sales, and even profit margin changes. Our job was to combine all the information given into an excel spreadsheet to make an easy to use and manipulate for members of management. I believe Lab 1 would fall, not only under the structured IS support, but also the Structured Management Control areas on figure 12.2. My reasoning is that they both utilize financial forecasting and statistical models to show members of management the financial outcomes of the decisions. This allows members of management to make informed decisions based on factual evidence, while keeping in mind the business requirements and needs. I would proceed with using RAD which combines JAD prototyping and integrating computer-assisted software engineering tools for my business. This would be very useful in the development process for software used daily in the company. It creates it more efficiently and high quality which is also the goal to help the bottom line, keeping the business needs in mind.
Read IT's about business case 12.4 Analytics Helps to Reduce Injuries to Rugby Players on p. 391. If you were a player for the Leicester Tigers, would you want to have that much personal data analyzed? Is there a "creepiness" factor here? Explain your answer in detail.
No! Because having that much personal data analyzed can definitely cause a creepiness factor that comes along with that sort of thoroughness. Having anyone looking through personal data would cause anyone to be creeped out by the thought of it. If you didn't know they were doing it, it would be a little more easy to deal with. The whole, what you don't know won't hurt you concept.
Describe (not just list) the three main major benefits to ERP systems.
Organizational flexibility and agility: ERP systems break down many former departmental and functional silos of business processes, info systems, and info resources. In this way, they make the organization more flexible, agile, and adaptive. Decision Support: ERP systems provide essential information on business performance across functional areas which improves managers ability to make better, more timely decisions. Quality and efficiency: ERP systems integrate and improve an organization's business processes, generating significant improvements in the quality of production, distribution and customer service.
How do organizations sustain business process improvement efforts over time?
Organizations adopt business process management(BPM), a management system that includes methods and tools to support the design, analysis, implementation, management, and continuous optimization of core business processes throughout the organization. BPM integrates disparate BPI initiatives to ensure consistent strategy execution.
(EC?) What page(s) of the SAP packet discuss master data and transaction data? How is master data defined in the SAP packet? How is transaction data defined in the SAP packet?
Page 9 is where master data and transaction data are discussed in the SAP packet. Master data is defined as data that rarely changes and is stored in the system over a long period of time. Examples are customer data, general ledger accounts, materials, and suppliers/vendors. Transaction data is defined as transaction-specific data that is short-lived and is typically used to update the content of master data records.
(a) Are any of the social networking web sites provided in table 9.1 already a thing of the past (no longer available)? If so, which ones? (b) Do you use any social networking web sites not listed in table 9.1? If so, which web site? Which category would you place the web site?
Several sites listed in the textbook cannot be reached today. Some of those include: Delicious.com, Chime.in, and several others. I use twitter and instagram, which are both not listed. As you may know both twitter and instagram are social media apps that allow users to post thoughts and photos mainly. The category of course is socially oriented.
What factors of the business environment create pressures on an organization?
Social, legal, economic, physical, and political factors can create pressure for an organization in a business environment.
What are the six processes of the systems development life cycle?
Systems investigation, Systems analysis, Systems design, Programming and testing, Implementation, Operation, and Maintenance.
Using databases eliminates many problems that arose from previous methods of storing and accessing data, such as file management systems. Databases are arranged so that the database management system (DBMS) provides all users with access to all of the data. What problems does a DBMS alleviate?
The DBMS approach minimizes 6 problems, these problems are Data integrity, Data independence, Data redundancy, Data isolation, Data inconsistency, and Data security.
What is a functional area system?
The functional area information systems provide information mainly to lower and middle level managers in the functional areas. They use the information to help them plan, organize, and control operations. The information is provided in a variety of reports, which allow them to more quickly make informed decisions.
What are the three phases of the decision-making process?
The intelligence, design, and choice phases are the three phases of the decision making process.
What are the key differences between online analytical processing (OLAP) and data mining?
the key differences between data mining, and OLAP is data mining you have to find new data and search for it, whereas OLAP you already have the data and are digging deeper into it. Data mining is also more so predicting and identifying patterns in the data, and OLAP is slicing and dicing it a dimensional format.
Another problem with managing data is that data are generated from what three main sources?
internal sources (corporate databases and company documents), personal sources (personal thoughts, opinions, experiences), and external sources (commercial databases, government reports, corporate web sites)
What is business-information technology alignment?
the tight integration of the IT function with the organizations strategy, mission, and goals. The IT function directly supports the business objectives of the organization.
