CMN 212 Exam 3 quiz questions

According to the readings, support from coworkers is most likely to come in the form of Select one: a. informational and emotional support b. informational and instrumental support c. instrumental and emotional support d. instrumental support

A. Informational and emotional support

According to the readings, an organization's image becomes particularly critical during periods of ______________ Select one: a. organizational crisis b. growth and development c. stability d. profitability and success

A. Organizational crisis

According to the readings, which of the following communication processes can have an important influence on decreasing role ambiguity? Select one: a. socialization programs b. conflict resolution c. information load d. emotional support e. all of the above

A. Socialization programs

According to the lesson, which of the following is not true about emotions? Select one: a. We experience emotions as part of work b. Specific behavioral tendencies or reactions are associated with emotions c. Emotions have both cognitive and affective components d. Physiological changes accompany the experience of emotions e. Emotions generally facilitate goal achievement

A. We experience emotions as part of work

According to the readings, which approach would view change negatively, unless the change is carefully controlled by management? Select one: a. Human resources b. Classical c. Human relations d. Systems e. Critical

B. Classical

According to the readings, which of the following is a tool for framing in leadership that describes a subject in terms of its opposite? Select one: a. Metaphor b. Contrast c. Spin d. Jargon

B. Contrast

"Margaret is embarking on a research project that considers emotions as an indicator of inequality in the workplace. According to the readings, which approach to the emotion process is Margaret using?" Select one: a. Classical b. Critical c. Cultural d. Human Relations e. Human resources

B. Critical

According to the lesson, all the following are benefits of telework except Select one: a. it saves resources for organization b. it leads to increased reliance on rules c. it increases the worker's availability d. it saves energy e. it gives workers the flexibility to take care of life concerns

B. It leads to increased reliance on rules

According to the readings, which of the following is not a key theme in the research regarding reactions to the change process? Select one: a. Resistance b. Management support c. Ownership tension d. Uncertainty

B. Management support

According to the readings, the concept of "data-carrying capacity" in the dual-capacity model is similar to what concept in media richness theory? Select one: a. Symbol-carrying capacity b. Media richness c. Task ambiguity d. Data glut e. Effective communication

B. Media richness

Based on the readings, according to media richness theorists, the choice of a communication medium is based on Select one: a. the degree to which the task represents the encounter phase b. the richness of the medium . c. The ideal decision making model Feedback

B. The richness of the medium

According to the readings, the legal definition of sexual harassment establishes that sexual harassment has occurred Select one: a. Only when a person's job is threatened. b. When sexual behaviors and comments create an intimidating, offensive, or hostile work environment c. Only when physical contact has occurred. d. In almost all work environments

B. When sexual behaviors and comments create an intimidating, offensive, or hostile work environment

According to the lesson, ___________ coping involves changing the way you think about a stressful situation. Select one: a. Emotion-centered b. Problem-focused c. Appraisal-focused d. Instrumental e. Emotional

C. Appraisal-focused

According to the lesson, which of the following is not a dimension of the "Global effectiveness" profile developed by McLean, Tolbert, and Larkin? Select one: a. Flexibility b. Cultural Awareness/Values c. Communicative efficiency d. Ambiguity e. Adaptability

C. Communicative efficiency

According to the readings, the "match" of the leadership style of the leader to the characteristics of the situation is emphasized in which of the following theories? Select one: a. Trait theories of leadership b. Style theories of leadership c. Contingency theory of leadership d. All of the above e. A and B

C. Contingency theory of leadership

According to the the readings, which approach to globalization views communication as a conduit for the acquisition of resources, capital, information, and expertise? Select one: a. Industrial b. Laissez faire c. Convergence d. Divergence e. Domestic Feedback

C. Convergence

According to the readings, which approach to communication technology processes views organizational communication technology as a tool that could enhance organizational effectiveness when used in combination with human workers? Select one: a. Classical b. Human relations c. Human resources d. Systems e. Cultural f. Critical

C. Human resources

According to the lesson, which of the following is not a general rule for the expression of emotions in organizational contexts? Select one: a. Express emotions to improve the situation b. Express emotions to the right people c. It is inappropriate to express emotions at work d. Express emotions in a professional way e. None of the above

C. It is inappropriate to express emotions at work

According to the lesson, which of the following communication approaches to change implementation emphasizes reaching out to different stakeholders by constructing different messages for them? Select one: a. equal dissemination b. Quid pro quo c. Marketing d. Need to know e. Equal participation

C. Marketing

According to the lesson, which of the following methods of managing change is the least common in U.S. organizations? Select one: a. Persuasion b. Edict c. Participation d. Intervention

C. Participation

According to the readings, the managerial strategy for communicating about change where the management showers employees with all kind of information in the hope that they will be able to sort out significant and insignificant information is a. identify and reply b. tell and sell c. spray and pray d. underscore and explore e. withhold and uphold

C. Spray and Pray

According to the readings, if an organization tracks its number of minority hires and examines their representation at all levels of the organization and in all work groups, which dimension for describing a multicultural organization is it addressing? Select one: a. Acculturation b. Cultural bias c. Structural integration d. Intergroup conflict e. Organizational identification

C. Structural integration

According to the readings, three of the most frequently identified workplace stressors are: Select one: a. Workload, burnout, and role conflict b. Stress, emotional exhaustion, and role conflict c. Workload, role ambiguity, and role conflict d. Workload, role ambiguity, and burnout e. Workload, role ambiguity, and depersonalization f. Emotional exhaustion, lack of personal accomplishment, and depersonalization

C. Workload, role ambiguity, and role conflict

According to the readings, with regards to communication patterns, new technologies tend to lead to Select one: a. increased upward communication b. increased diversity of communication contacts c. less equality in group interaction d. A and B

D. A and B

According to the lesson, media richness is a function of Select one: a. Speed of feedback b. Ability to transmit multiple cues c. Personal adaptation of messages d. All of the above

D. All of the above

According to the lesson, which of the following can happen when social identity and social categories become salient? Select one: a. Differentiation b. De-individuation (depersonalization) c. We-They Polarization d. All the above e. A and C

D. All of the above

According to the readings, Globalization has had several identifiable influences on organizational communication including: Select one: a. disembeddedness b. global consciousness and reflexivity c. Time and Space compression d. all of the above e. B & C

D. All of the above

According to the readings, which of the following are strategies for coping with management challenges in a global marketplace? Select one: a. Virtual solutions b. Aspatial careers c. SWAT Teams d. All of the above e. A and B

D. All of the above

According to the readings, which approach to globalization is interested in exploring how meaning is constructed in various cultural settings and the impact of organizational norms and functioning on that construction of meaning? Select one: a. Classical b. Critical c. Global d. Divergence e. Human resources f. Cultural

D. Divergence

According to the lesson, all the following are advantages of diversification, except Select one: a. Better decision-making b. Expanded talent pool c. More flexible and adaptable organizations d. Increase in hegemony e. Readiness for a multi-cultural world

D. Increase in hegemony

According to the readings, an organization that identifies with two or more countries with distinct cultural qualities represents which organization type? Select one: a. Domestic b. Multicultural c. Multinational d. International e. Global

D. International

According to the lesson, which of the following actions are typically not involved in the initiation stage of the change process? Select one: a. Agenda setting b. Develop awareness of problems c. Develop vision to guide change d. Pilot projects e. Gather information about the problem and solutions

D. Pilot projects

According to the readings, which argument for diversity suggests that companies with the best reputations for managing diversity will win the competition for the best personnel? Select one: a. Cost argument b. Problem-solving argument c. Creativity argument d. Resource-acquisition argument e. Marketing argument

D. Resource-Acquisition argument

According to the readings, which approach to organizational diversity would see it as an important avenue for the organization to adapt effectively to a turbulent global environment? Select one: a. Classical b. Human relations c. Human resources d. Systems e. Cultural f. Critical

D. Systems

According to the lesson, which of the following qualify as stakeholders in the change process? Select one: a. People with the formal power to make a decision necessary to carry out the change b. People with the power to block the change c. People affected by the change d. People with relevant information or expertise to facilitate and carry out the change e. All of the above

E. All of the above

According to the lesson, which of the following situations is/are likely to make social identity and social categories salient (compared to individual identity)? Select one: a. When parties are motivated to enhance their self-esteem b. When parties are motivated to reduce uncertainty c. When parties are motivated to establish distinctiveness d. When prior intergroup conflict exists e. All of the above

E. All of the above

According to the readings, which of the following aspects of work relationships create potential for intense emotion in organizations? Select one: a. conflicting allegiances b. emotional rights and obligations at work c. the tension between the public and private in work relationships d. relational networks and emotional "buzzing" e. all of the above

E. All of the above

Based on the lesson, according to the social information processing model, perceptions and preferences for media are shaped by Select one: a. Experience with media b. Coworkers' attitudes and beliefs about media c. Perceived media characteristics d. Organization's norms about media e. All of the above

E. All of the above

According to the lesson, new information and communication technologies generally lead to centralization and the reduction of the role of middle management in organizations. Select one: True False

False

According to the readings, emotional contagion involves "feeling for" another whereas empathic concern involves "feeling with" another. Select one: True False

False

According to the readings, one of the major aspects that is changing the landscape for organizational communication is that our society has moved from a service economy to a manufacturing economy. Select one: True False

False

According to the readings, one positive aspect of the diposable workforce is that when individuals do find work, they are more committed and identify more with the organization. Select one: True False

False

According to the readings, proponents of the social information processing model argue that task ambiguity and media richness have no influence on media usage. Select one: True False

False

According to the readings, successful mentorship requires that differences in ethnicity between mentor and protege be openly discussed. Select one: True False

False

According to the readings, when new communication media are developed, older communication technologies are not used anymore. Select one: True False

False

According to the lesson, cultivating emotions in the workplace may backfire and make an organization seem inauthentic. Select one: True False

True

According to the lesson, knowledge work refers to work that involves the creation and application of knowledge. Select one: True False

True

According to the lesson, people begin forming attitudes toward the innovation in the second stage of the innovation-decision process. Select one: True False

True

According to the lesson, when social categories are salient, people are likely to act toward members of other groups based on their stereotypes. Select one: True False

True

According to the readings, an organization in second generation affirmative action stage has met affirmative action goals in terms of numbers, and has moved its emphasis toward supporting female and minority members. Select one: True False

True