Combined Set

Which of these best described communication? A social process Limitation to productivity Time waster A biological process

A social process

______ refers to working with someone to produce or create something. Mutual accountability Paradox Emotional intelligence Cognitive complexity Collaboration

Collaboration

According to Mintzberg, which of the following are informational roles? Disseminator, monitor, and spokesperson Negotiator, disseminator, and liaison Disturbance handler, leader, and spokesperson Entrepreneur, disturbance handler, and negotiator Leader, liaison, and figurehead

Disseminator, monitor, and spokesperson

Which of the following are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction? Executive managers Middle managers First-line managers Rank-and-file employees Final consumers

Executive managers

Codified or written down as rules or guidelines describes which of these? Explicit knowledge Tacit knowledge Strategic inertia Strategic drift

Explicit knowledge

In corrective feedback, the receiver provides nonevaluative information to the communicator. True False

False

Performance Management began as a simple tool used for employee development True False

False

Planning is an emotional activity True False

False

Support activities, according to the value chain, are the actions a firm takes to directly provide a product or service to customers True False

False

Tacit knowledge is codified or written down as rules or guidelines True False

False

The management of innovation is the same as planning new products, services, brand extensions, or technology inventions True False

False

Human Resource Management includes the leadership and facilitation of all the following key life cycle process areas except Employee selection, hiring and onboarding Compensation rewards and benefits Financial management and compliance Talent development and succession planning Performance Management

Financial management and compliance

ABC Products is good at marketing its sports products. This describes ABC's opportunities Strength weaknesses Threats external competencies

Strength

Which of these emerges from experience of an individual? Explicit knowledge Tacit knowledge Strategic inertia Strategic drift

Tacit knowledge

Frederick Winslow Taylor, Henri Fayol and Max Weber focused on ?

Taylor - frontline managers, those who handle workers Fayol - top managers, who set strategy Weber - middle managers, who implement strategy

"T" in the SWOT analysis stands for ______. trade Terminal Threat teamwork time

Threat

Domain planning simply moves the organization in a particular direction True False

True

Good leaders and good leadership is a rare commodity. True False

True

Interpersonal communication influences the opinions, attitude, motivation, and behaviors of others. True False

True

The individual who is recognized by those outside of a group as the official leader is also known as the formal leader True False

True

The mission statement takes the why of a vision statement and gives a broad description of how the firm will try to make its vision a reality True False

True

The amount of effort that a person exerts to achieve a level of job performance is: Intensity Direction Work motivation Persistence

Work motivation

A human condition that becomes energized when people feel deficient in some respect is: the physiological set of needs the safety set of needs a need defensiveness

a need

The stage of the planning process where an organization's current location is specified, commitments are stated, the vision is set forth, and strengths and weaknesses identified is: goal setting stage premise stage awareness stage formulate support plans stage

awareness stage

A firm's ______ environment includes components inside the firm and outside the firm. internal external economic competitive socio-cultural

competitive

Strategic, administrative, and operating plans are: organizational scope plans hierarchical plans contingency plans Standing plans

hierarchical plans

All of the following are believed to contribute to the effectiveness of MBO EXCEPT: - setting realistic and acceptable goals - setting specific goals - individual goal setting, planning, and control - feedback

individual goal setting, planning, and control

We really could not talk about motivation without the: - inherent drive of unfilled needs - hedonistic tendencies of individuals - interaction of individuals and their situations to satisfy unmet needs and resolve dissonance - notion of cognitive dissonance

interaction of individuals and their situations to satisfy unmet needs and resolve dissonance

James is the production manager at a large toy manufacturing company. James believes that one of his critical role is to train, counsel, motivate, and direct his subordinates. This represents which role? leader Disseminator spokesperson Figurehead Liaison

leader

When Samantha, manager at ABC International, seeks and receives information from both web and industry journals, she is acting as a leader disseminator resource allocator monitor liaison

monitor

When Elizabeth is representing management side and is dealing with union representatives and labor agreements and settling terms of employees contracts and salary increases, Elizabeth is engaging in the role of a leader disturbance handle negotiator resource allocator liaison

negotiator

Plans have which of the following basic components? future and past current position in the market versus future position purpose and value components outcome and action statements

outcome and action statements

According to Linda A. Hill, managing a team means managing ______. knowledge workers paradox structural interventions cognitive complexity

paradox

An essential ingredient for effective leadership is the exercise of Patience understanding power politics

power

According to Maslow, which of the following is the lowest order need? safety and security self-actualization ego and esteem social needs

safety and security

With growing dissatisfaction with performance management processes, Agile Manifesto was developed by software developers and emphasized principles of all of these except Emotional intelligence Regular reflection on how to work more effectively Self- direction Self- organization Collaboration

Emotional intelligence

Which of the following describe the systematic and intentional analysis of both a firm's internal state and its external, competitive environment? Value chain Industry analysis strategic positioning Environmental scanning VRIO

Environmental scanning

Which legislation established the minimum wage, overtime pay, recordkeeping and youth employment standards ADA of 1990 FLSA of 1938 NLRA of 1947 ADEA of 1967 FMLA of 1993

FLSA of 1938

A firm's internal environment contains elements that can impact the firm but are generally beyond its direct control True False

False

According to Herzberg, hygiene factors are directly related to job content True False

False

According to Peter Drucker multiple and conflicting goals should be avoided at all costs True False

False

According to research, most managers spend the largest portion of their day reading and writing. True False

False

Compensation and benefits are the two elements that make up the total reward strategy used by organizations to attract, motivate, retain and engage employees. True False

False

Front-line managers in organizations devote more of their time to conceptual issues. True False

False

In organizations today, success depends on talent acquisition outsourcing to external recruiters True False

False

Intensity is what a person is motivated to achieve. True False

False

Leadership and management are interchangeable. True False

False

Low self-esteem individuals would tend to be more receptive to task forms of leadership in order to reduce ambiguity True False

False

Members for a team should be selected for their personality, not for their skill and skill potential True False

False

Reflective thinking, delay responding, and adapting are considered passive and destructive responses to conflict. True False

False

Strategy and goal statements together are the first building blocks in defining why a firm exists and in developing a plan to accomplish what the firm wants to accomplish True False

False

The best motivation theory is expectancy theory True False

False

The evolution of HR work can be described terms of waves where wave 1 focused on the integration of HR strategy with the overall business strategy True False

False

The influence of managers is most clearly seen, according to Mintzberg, in the figurehead role. True False

False

The only thing a firm can and should do to balance the conflicting demands of being agile in a dynamic environment is to design systems and processes that can identify, assess, and develop technology based opportunities. True False

False

The top managers in organizations prefer to deal with the steps of strategic management one at a time to be able to provide the necessary attention to details True False

False

The weakest levels of MBO appear to manifest themselves when top management is too involved True False

False

While emails and letters are written communications, texts are considered oral communication. True False

False

In a conflict situation, which of the following is a constructive and active response? Reaching out Winning Adapting Self-criticizing

Reaching out

The individual, group, or organization for which information is intended best describe which of the following? Communicator Receiver Figurehead Decoder

Receiver

Leaders who stem from the dynamics and processes that unfold within and amongst a group of individuals as they work on the achievement of a collective goal are called: formal leaders designated leaders Emergent leaders Evolving leaders

Emergent leaders

Managers' effectiveness as a _____ will determine how well they are able to manage the firm's reputation. listener disturbance handler speaker and writer monitor

speaker and writer

Controlling with respect to the planning process follows: premise setting goal setting alternative selection supportive plans

supportive plans

The major determinant of the most effective style of leadership will be: the task the context the follower's personality the consequences of the prior leadership situation

the follower's personality

The leader that members of a group acknowledge as their leader is: the formal leader the task leader the group maintenance leader the informal leader

the informal leader

The characteristics of a good follower include all of these EXCEPT: - They are truthful - They are supportive - They give the boss the benefit of their knowledge and experience - They know their limits and do not take the initiative to solve problems

They know their limits and do not take the initiative to solve problems

A firm's strategic position should try to be unique in some way that competitors cannot imitate quickly or easily True False

True

A strategic management process is the set of activities that firm managers undertake in order to try to put their firms in the best possible position to complete successfully in the market place True False

True

As monitors, managers are constantly scanning the environment for information, talking with liaison contacts and subordinates, and receiving unsolicited information. True False

True

Casting a wide net while trying to keep up with potential changes in the firm, the market, the competition is crucial in innovation management. True False

True

Common commitment and purpose and mutual accountability are among the elements that that make teams function True False

True

Executive managers are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction. True False

True

Followship is the mirror image of leadership. True False

True

In a team, the multiple diverse perspectives can enhance both the understanding of the problem and the quality of the solution. True False

True

It is the follower's personality and readiness to follow that will determine the style of leadership that is most effective. True False

True

MBO can be seen as a process through which an organization's goals, plans, and control systems are defined through collaboration between managers and subordinates. True False

True

Management communication is about the movement of information and the skills that facilitate it—speaking, writing, listening, and processes of critical thinking True False

True

Maslow's theory is based on the prepotency concept. True False

True

Mining is a technique that can be used in teams that tend to avoid conflict True False

True

Motivation arises out of an interaction between a person and a particular situation True False

True

Scheduling HR compliance audits should be part of the company's overall strategy to avoid legal risk True False

True

To achieve a competitive advantage over rivals in the industry, the successful cost leader tightly controls costs throughout its value chain activities. True False

True

To react to change more easily and develop products consumers want, managers and consultants engage in environmental scanning True False

True

Gantt Chart

Tw principles: First, measure the amount of time needed to complete an activity. Second, use the space on the chart to visually represent how much of an activity should have been completed in that given time.

Which of these refers to the increasing competition for recruiting? Performance Management Talent Acquisition Succession Planning Talent review calibration process War for talent

War for talent

A Theory X leader would be more likely to exercise which of the following leadership styles? Permissive democratic directive democratic directive autocrat free rein

directive autocrat

In the role of ______, managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves. negotiator disseminator entrepreneur figurehead liaison

entrepreneur

In which stage the team is mainly focused on similarities and the group looks to the leader for structure and direction? Storming Performing Forming Adjourning

Forming

Who is known as father of "scientific management"?

Frederick Winslow Taylor

It is argued that the Industrial Revolution was responsible for which of the following organizational structures? Functional Network based Matrix Strategic Business Units

Functional

Contribution of Henry Gantt's to scientific management?

Gantt Chart

who stressed on the need for "Unity of Command" ?

Henri Fayol

The skills, knowledge , and experience of an individual or group and its value to an organization refers to .................................. War for talent Human capital Succession planning 360 assessment Employee life cycle

Human capital

Which of these involves the planning, implementation, evaluation, and control of the organization's resources and capabilities in order to create value and competitive advantage? Innovation Management of technology Technology Strategic drift

Management of technology

______ refers to factors that distort message clarity Noise Information overload . Encoding Reputation management

Noise

Which of the following is the most prevalent type of communication? Oral communication Written communication Nonverbal communication Vertical communication

Oral communication

______ is a tool that reminds managers to look at several distinct categories in the macro environment. VRIO Porter's PESTEL Value chain SWOT

PESTEL

According to Katzenbach and Smith, people organized to function cooperatively as a group best describe which of the following? Paradox A team Emotional intelligence .Cognitive complexity

A team

The knowledge, skills, and receptiveness to learning that an individual brings to a task or job refers to: Job experience Intelligence Ability Motivation

Ability