Comm 100 Review
Which of the following statements about communication is not correct?
Communication has no rules
Which of the following is true about how culture affects communication?
Culture influences how individuals greet each other. Culture influences how individuals use space. Many basic facial expressions are interpreted similarly across cultures.
Which of the following are ways to improve your nonverbal communication?
Express nonverbal messages clearly. Accurately interpret the nonverbal behavior of others.
Communication can solve any problem.
False
True or false: Language functions to connect us with others but not to separate us from others.
False
True or false: Profanity is language that harms a person's reputation.
False
The modern phenomenon of people encountering and attempting to absorb huge quantities of data every day is referred to as
Information overload
In what ways does spoken language enable us to connect to others?
It allows us to provide support. It allows us to provide comfort. It allows us to share social information.
Which of the following statements are true about the self-serving bias?
It primarily relates to how we explain our own behaviors. It involves the tendency to attribute success to internal causes.
Which of the following are true about smell?
Memory is affected by smell. It influences your reactions to other people. Smell affects sexual attraction.
Which statements about remembering are correct?
Mnemonic devices can significantly enhance our memory. The average person is not that great at remembering. Remembering can help you avoid awkward situations with others.
Which of the following best describes instrumental needs?
Most day-to-day communication is about meeting instrumental needs.
Which of the following statements about nonverbal communication is not correct?
Nonverbal communication is secondary to verbal communication in expressing emotion.
According to a U.S. survey by the National Association of Colleges and Employers, which of the following ranks highest in terms of what employers were seeking in job applicants who were new college graduates?
The ability to communicate verbally
True or false: Communication includes writing.
True
True or false: Facial displays are a channel of nonverbal communication.
True
Which of the following statements are true about nonverbal communication? Check all that apply.
Various parts of our bodies serve as channels of communication. It is communication that doesn't use words.
Which of the following statements are true about language?
Words represent objects. Language is symbolic.
Perception is which of the following?
a process
Which of the following definitions applies to the term cliché?
a word or phrase that was once novel but has lost its effect due to overuse
listening is an
active process
Health can decline quickly when individuals are deprived of communication, such as when they
are in solitary confinement
The objects and visual features within an environment that reflect who we are and what we like are called
artifacts
Which of the following are benefits of having high self-esteem?
being willing to communicate being more outgoing being comfortable initiating relationships with others
Santiago Ventura never made eye contact with the police officer because Mixtec Indians
believe that it is rude to look people directly in the eye.
Tweeting, sending email, and instant messaging, all rely on ______ media.
channel-lean
The tendency not to listen to anything with which one disagrees is known as
closed-mindedness.
We ______ misperceive others' behaviors.
commonly
Which of the following is not a communication myth?
communication skills are improved by practice
A word that refers to a specific object in the world can be referred to as
concrete
The tendency to pay attention to evidence that supports preexisting beliefs while discounting proof that undermines them is the ______ bias.
confirmation
The HURIER model identifies six stages of
effective listening
Men and women differ in how ______ expressive they are.
emotionally
The sounds "umm" and "er" that English speaker make in conversation are examples of
filler words
A study of doctor-patient consultations found that the more doctors talked, the more likely they were to
get off track and forget about patients' problems.
Because the mind thinks faster than most people speak, listeners think about other matters, a behavior known as ______ over.
glazing
The process of adjusting our behavior in order to project the kind of image we want to project is known as
image management
Listening is a(n) ______ skill.
learned
Which of the following refers to defamatory statements made in print or some other fixed medium, such as a photograph?
libel
Movement and gestures are channels of ______ communication.
nonverbal
Which of the following are ways in which culture affects listening behaviors?
nonverbal listening responses understanding of language expectations for directness
Which of the following are useful strategies in listening nonjudgmentally?
not interrupting not offering unsolicited advice
Deception has become more common in certain communication venues, such as
online personal adds
The second step in the perception process, ______, helps you make sense of information by allowing you to compare and contrast it with other things you know about it.
organization
Which of the following are elements of effective communication?
selecting a strategy for reaching your communication goals identifying your communication goals using more than one communication strategy to reach your communication goals understanding unique cultural expectations
If you noticed that your roommate failed to wash the dishes but did not notice that she cleaned the bathroom, you would be engaging in
selection
The first stage in the process of perception is
selection
You perceive yourself through your
self-concept
Negative campaign advertisements are an example of the use of language to
separate people from each other ideologically.
Which of the following describes a short and memorable phrase that will motivate people to become customers?
slogan
In the semantic triangle, the word being communicated is called the
symbol
Interpretation is the ______ step in the perceptual process.
third
A stimulus will stand out if it is
unusual
Which of the following statements are examples of spiritual principles?
Divine beauty is found in nature. I believe in destiny and fate.
True or false: Everyone is an expert communicator because we have communicated practically every day of our lives.
False
True or false: Having an active social life is not a powerful predictor of a person's overall happiness.
False
Which of the following are ways that humor can improve our communication with others?
It can bring us closer to people. It can diffuse stress. It can make social interactions more pleasant and enjoyable.
Which of the following statements are true of nonverbal communication?
It helps maintain relationships. It influences others. It expresses emotion.
Which of the following statements are true of self-concept?
It is a person's identity. It is partly subjective. It is a collection of smaller "selves." It is multifaceted.
Which of the following statements are true about nonverbal communication? Check all that apply.
It is communication that doesn't use words. Various parts of our bodies serve as channels of communication.
Language is which of the following?
It is used to communicate meaning. It is a system of symbols. It uses symbols called words.
Which of the following are true about how to improve your language use?
You should try to speak at an appropriate level of complexity for your audience. You should avoid using language that is too simple for your audience. You should avoid using language that is too complex for your audience.
In the context of the HURIER model, we define hearing as ______ process of perceiving sound.
a physical
That a word like "duck" has no characteristics of a duck--the word "duck" cannot fly, does not have a bill or webbed feet, and does not quack--represents the concept that language is usually
arbitrary
Unlike relational communication needs, identity needs
are formed in part by comparing the self to others.
When we say there has been a breakdown in communication, it usually means that individuals
are still communicating but doing so ineffectively.
Which of the following conditions is the most likely to affect a person's capacity to empathize?
autism
Part of being a competent and skilled communicator includes which of the following?
being aware of your self-concept managing the influences of self-concept
Language is bound by which of the following?
context culture
Which of the following conversations may make understanding difficult for participants?
conversations in foreign languages technical conversations
The major types of listening include which of the following? Check all that apply.
critical listening empathic listening informational listening
Which of the following ways of using language can be abusive or beneficial, depending on how they are used?
criticism
A person's ability to understand the speaker's language may be affected by that person's
culture
A vague, mild expression that substitutes for something that is harsher or more blunt is known as a(n)
euphemism
Slang is closely related to __________, in that it substitutes formal terminology with informal or unconventional language.
euphemism
If you question the testimony of oil executives about the limited potential of alternative energy sources to meet current U.S. energy needs, you are most likely
exercising critical listening skills.
We seek to ______ social behavior so that we know how to react to it.
explain
We use attribution to ______ behavior.
explain
The process of assigning meaning to information that has been selected and organized is
interpretation
When people talk in order to dominate a conversation, this is competitive
interrupting
Which form of communication involves communicating with yourself?
intrapersonal communication
Physical appearance
is a channel of nonverbal communication.
Which of the following statements is true about language?
it is governed by rules
College students spend more time ______ than any other communicative behavior.
listening
A formal description of the process of communication is called a communication
model
Which of the following are forms of nonverbal communication?
movement and gestures use of artifacts use of time
In the context of listening, ______ is defined as anything that distracts the listener from paying attention.
noise
Eye behavior is a channel of ____________ communication.
nonverbal
The process of making meaning from what we sense or experience in the world around us is called
perception
Our use of time sends messages about which of the following?
power values
Most of us can become better listeners through
practice education
Pretending to pay attention while not really listening is called
pseudolistening.
Your friend asks for a car ride. You immediately begin to think up a good excuse to avoid giving him a ride before he is able to fully explain why he needs the ride. In this scenario, you are acting on the ______ tendency.
rebuttal
Listening is:
the active process of making meaning out of a spoken message.
Selection is ______ in the process of perception.
the first stage
Which of the following channels for nonverbal communication is the first to develop in an infant?
touch
In the HURIER model, comprehension of the words and phrases heard is part of
understanding
Which is a channel of nonverbal communication?
use of space
Because words are only symbols of objects and ideas and can mean whatever we choose them to mean, language is
usually arbitrary
Which of the following are channels of nonverbal communication?
vocal behaviors use of facial displays use of space
Meeting each of your communication goals in a given situation means that
you are an effective communicator
