communication

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Nadia needs to speak with the medical record administrator. She knows that the administrator is currently at his work station. Which device should Nadia use to reach him?

An intercom

Jackson needs to fax a patient's medical history to a specialist. He already has the patient's permission to send the records. What else should he do to protect the patient's privacy?

Attach a confidentiality statement and confirm the fax was received.

Which of the following is an advantage of answering services?

Emergency cases can reach a live person.

Which of the following statements is correct about fax machines?

They scan and convert pages into electrical signals.

card scanner

electronically transfers information from insurance cards to software programs

Which communication technology copies pages from one location and then prints the copy at another location?

A fax machine

Kelsey tries to make a copy of an insurance card, but something seems wrong with the photocopier. What should Kelsey do?

Use the Help function to guide her through the problem.

How are the electrical signals transmitted from one fax machine to another?

Using a telephone line

steps to solution

define problem investigate and analyze the problem identify possible solutins select and implement a solution evaluate th solution

shredding machine

destroys sensitive machines

Check writer

imprints checks

typewriter

prepares correspondence and completes forms

Which device will help Tracy, an assistant, transfer information from a patient's insurance card to a software program?

A card scanner

Which device should Nadia, an assistant, use to make a payment for office supplies?

A check writer

Which communication technology beeps and displays either a digital text message or a telephone number that the medical worker can call?

A paging system

Clara needs to destroy confidential information. Which piece of equipment should she use to meet HIPAA standards?

A shredding machine

Which of the following devices creates written correspondence?

A typewriter

Julia needs the purchase order calculations to be typed on paper. That way she can make sure her figures are correct. What piece of equipment should she use?

Adding machine

Which tool should Tracy, an assistant, use to monitor emergencies when the office is closed?

An answering service

Julia needs to quickly calculate the total cost of a purchase order. What piece of equipment should she use for this task?

Calculator

What is the first step of the troubleshooting process?

Define the problem

An intercom

It can make copies in black and white or in color. It reproduces documents quickly It can print on both sides of the paper. It can track the cost of each reproduction. All of the above

What is an advantage of an electronic typewriter?

It can store limited amounts of information.

How does a postage meter benefit a medical office?

It prints pre-paid postage directly on the envelope It saves a trip to the post office. It is fast. All of the above

Tanya needs to coordinate patient appointments with another medical facility. She is considering using her cell phone to make the call. Why is this a bad idea?

Private patient information should not be discussed on a cell phone.

Haley needs to get an urgent message to a physician who is in a meeting. Why should she use a paging system to send the message?

She can get the physician's attention without interrupting the meeting.

Which of the following is a drawback to the paging system?

The person sending the message cannot be certain that it was received.

When evaluating a solution, which of these questions should be asked?

What new information has been learned?

postage meter

automatically stamps outgoing mail

photocopier

reproduces documents quickly and can make unlimited number of copies