communication skills for hcp
a smile might mean something different in Asian culture from what it means in African American culture
true
elderly patients may process information are slowly than younger patients
true
patients with dementia may experience an increase in confusion upon waking up as well as later in the day
true
which part of the SOAP note format includes the patients information about his or her history
S
an email message from an HCP to a physician should include
a formal greeting
which of the followig is an effective strategy when interacting with an angery patient?
acknowledge the patients anger
which of the following is an example of a subordinating conjunction?
because
which word in this sentence is an adverb: The HCP walked briskly down the hall, stopped in the doorway of room 234, and smiled at the patient
briskly
The HCP should not hesitate to make judgmental comments regarding their patients health choices
false
all nonverbal signals mean the same things to all cultures?
false
an indefinte pronoun refers to things
false
in African American culture, not making eye contact while listening is always a sign of disrespect
false
your identifying information belongs at the bottom of your resume
false
which of the following strategies is more effective when working with a patient with dementia?
give one step directions and instructions
how does two way communication enhance the educational process between the HCP and the patient?
it helps keep the patient engaged and focused on the instruction at hand
which of the following is correct
ms. Baxter's
As compared to face to face communication, when communicating via the telephone, _______ of a message is available for interpretation by the receiver
30%
according to a recent Kaiser Family foundation survey
52% of Latino respondents believed they would receive lower quality health care than whites
as compared to face to face communication, when communicating via email, _______ of a message is available for interpretation by the receiver
7%
which of the following calls is the least urgent and should be handled last?
a 45 year old man calls to schedule his annual physical examination
which of the following is included in the national standards for culturally and linguistically appropriate services (CLAS)?
a healthcare organization should collect and maintain accurate and reliable demographic data on the population it serves
which of the following is included in the National Standard for culturally and lingustically appropriate services (CLAS)?
a healthcare organization should collect and maintain accurate and reliable demographic data on the population it serves?
which of the following calls should be prioritized and handled first?
a mothers 6 year old asthmatic son is having a severe attack
which of the following is an effective strategy when using the telephone in a busy clinical setting?
allow the caller to hang up first
during the patient interview, which type of questions provides the most objective and subjective information from the patient?
an open ended question
the A in the PEARLS technique to patient-centered interviewing stands for ______
apology
individuals with low health literacy
are more likely to have a chronic disease and less able to manage their care effectively
which of the following strategies is more effective when working with a medical interpreter?
avoid the use of informal vocabulary
which of the following is true regarding patient education?
behavioral objectives that result from instruction should be specific and measurable
Which of the following types of incoming calls may be routinely handled by the HCP?
billing inquiries
which of the following statements is correct with regard to changes in the makeup of the American society?
by 2050, the Hispanic and Asian populations should nearly triple
which of the following guidelines should be employed during the patient interview?
call the patient by name
when taking a telephone message, it is usually unnecessary to include which of the following details?
callers address
when describing one of your weaknesses during a job interview, you should
choose a weakness that is not essential to the job
when the HCP asks their patient "are you available for the blood tests on monday?" they are using a/an ___________
closed question
which of the following is not an element of the "cultural competence continuum" model of cultural competence?
cultural desire
a hospital has just recognized the need to require its employees to attend cultural training sessions. This action corresponds to which point on the cultural competence continuum?
cultural pre-competence
the term __________ refers to the act of treating or viewing all people from different cultures as if they were the same
culture blindness
during an interview, Jorge is asked why he thinks he is qualified for the position. An effective response to this specific question would include
examples from his previous work experiences
All nonverbal signals mean the same things to all cultures
false
The HCP should not hesitate to avoid eye contact by continuously writing notes while the patient is speaking
false
patients with dementia are not particularly perceptive to nonverbal messages and behaviors exhibited by their HCP's.
false
when a patient calls for medical advice, it is better for the HCP to provide the information directly to avoid interrupting the doctor
false
because the lab tech. arrived too late to meet with his supervisor, is an example of
fragment
which of the following strategies is more effective when working with a deaf or hard of hearing patient?
gain the patients attention before you speak
chloe is writing a cover letter for a medical assistant. where in the letter should she showcase the skills that set her apart from the other candidates?
in the second paragraph
which of the following is considered a preferred practice when instructing patients?
link new behaviors to old ones
which of the following statements is true regarding patient education?
pain and anxiety may distract the patient and negatively influence their ability to absorb instruction
which of the following guidelines should be employed during the patient interview?
paraphrase important statements
which of the following statements is true regarding patient education?
patient education may result in better compliance with treatment programs
an HCP is conducting a telephone interview with a new patient. During the interview, the HCP should:
pay close attention to the patients pacing of speech
which of the following statements about preparing for an interview is correct?
plan out the route to the interview location ahead of time
An HCP is explaining a procedure to a patient who is hard of hearing. Which of the following strategies would be most effective for facilitating their communication?
point out locations on an anatomical model as part of the explanation
words that show relationships of time or space are called
prepositions
following an interview, the interviewee should
send a thank you letter the same day
which of the following is true regarding "plain language"?
sentences should be kept short and to the point
which of the following strategies is more effective when working with visually impaired patient?
tell the patient when you leave and return to the area
in the team approach to the patient interview, the second interview which is conducted by the primary care provider typically focuses on ________
the chief complaint and other critical information revealed by the patient in the first interview
which of the following statements about the healthcare disparity's racial and ethnic minorities experience as compared to the non-Hispanic white population is true?
the disparities exist independently of income level or access to health insurance
while there is no universally agreed-upon definition of the term "cultural competence" most definitions today include:
the idea that is requires an understanding of ones own culture and background in order to understand other cultures
which sentence is correct
the nursing managers agree to reschedule the time of their meeting
which of the following statements about a patient centered interview is correct?
the patient is more likely to feel supported by the HCP
An HCP calls 911 when a 3 year old patient suddenly loses consciousness in the waiting room of a medical office. which of the following is the most important detail to relay to the emergency dispatcher in this scenario?
the patients age
which of the following statements about an effective thank you letter is correct?
the second paragraph should emphasize how well your skills fit the job
how is a persons educational background listed on an effective resume
the year of graduation is included
what is the purpose of the supporting sentences within a paragraph
to offer details that support the paragraphs main idea
repeated interruptions from other HCPs may negatively impact the teaching session
true
the HCP should always speak directly to their patient, not the interpreter
true
the patients first name should be used only with their permission
true
the purpose of a thank you letter is to show your courtesy and professionalism
true
the section for comments on medical history form should be used to document information such as age, race, stress-inducing life events, and other personal information about the patient
true
when instructing patients, the HCP should adapt the message according to the beliefs and concerns of the patient.
true
which of the following best characterizes the practitioner-patient relationship?
unequal
when listing your work history on your resume, you should
use verbs in the past tense
when listing your name on your resume, you should:
use your full legal name
during which of the following situations is it correct to write numbers as numerals
when writing drug amounts
which of the following is a relative pronoun?
whom
which of the following strategies is more effective when working with a patient of advanced age?
write down instructions for their later use as a reference
An HCP needs to teach her patients about a new medication. When designing her instructions, which information should the HCP present to the patient first?
you need to take this medication first thing in the morning