communication skills for hcp

a smile might mean something different in Asian culture from what it means in African American culture

true

elderly patients may process information are slowly than younger patients

true

patients with dementia may experience an increase in confusion upon waking up as well as later in the day

true

which part of the SOAP note format includes the patients information about his or her history

S

an email message from an HCP to a physician should include

a formal greeting

which of the followig is an effective strategy when interacting with an angery patient?

acknowledge the patients anger

which of the following is an example of a subordinating conjunction?

because

which word in this sentence is an adverb: The HCP walked briskly down the hall, stopped in the doorway of room 234, and smiled at the patient

briskly

The HCP should not hesitate to make judgmental comments regarding their patients health choices

false

all nonverbal signals mean the same things to all cultures?

false

an indefinte pronoun refers to things

false

in African American culture, not making eye contact while listening is always a sign of disrespect

false

your identifying information belongs at the bottom of your resume

false

which of the following strategies is more effective when working with a patient with dementia?

give one step directions and instructions

how does two way communication enhance the educational process between the HCP and the patient?

it helps keep the patient engaged and focused on the instruction at hand

which of the following is correct

ms. Baxter's

As compared to face to face communication, when communicating via the telephone, _______ of a message is available for interpretation by the receiver

30%

according to a recent Kaiser Family foundation survey

52% of Latino respondents believed they would receive lower quality health care than whites

as compared to face to face communication, when communicating via email, _______ of a message is available for interpretation by the receiver

7%

which of the following calls is the least urgent and should be handled last?

a 45 year old man calls to schedule his annual physical examination

which of the following is included in the national standards for culturally and linguistically appropriate services (CLAS)?

a healthcare organization should collect and maintain accurate and reliable demographic data on the population it serves

which of the following is included in the National Standard for culturally and lingustically appropriate services (CLAS)?

a healthcare organization should collect and maintain accurate and reliable demographic data on the population it serves?

which of the following calls should be prioritized and handled first?

a mothers 6 year old asthmatic son is having a severe attack

which of the following is an effective strategy when using the telephone in a busy clinical setting?

allow the caller to hang up first

during the patient interview, which type of questions provides the most objective and subjective information from the patient?

an open ended question

the A in the PEARLS technique to patient-centered interviewing stands for ______

apology

individuals with low health literacy

are more likely to have a chronic disease and less able to manage their care effectively

which of the following strategies is more effective when working with a medical interpreter?

avoid the use of informal vocabulary

which of the following is true regarding patient education?

behavioral objectives that result from instruction should be specific and measurable

Which of the following types of incoming calls may be routinely handled by the HCP?

billing inquiries

which of the following statements is correct with regard to changes in the makeup of the American society?

by 2050, the Hispanic and Asian populations should nearly triple

which of the following guidelines should be employed during the patient interview?

call the patient by name

when taking a telephone message, it is usually unnecessary to include which of the following details?

callers address

when describing one of your weaknesses during a job interview, you should

choose a weakness that is not essential to the job

when the HCP asks their patient "are you available for the blood tests on monday?" they are using a/an ___________

closed question

which of the following is not an element of the "cultural competence continuum" model of cultural competence?

cultural desire

a hospital has just recognized the need to require its employees to attend cultural training sessions. This action corresponds to which point on the cultural competence continuum?

cultural pre-competence

the term __________ refers to the act of treating or viewing all people from different cultures as if they were the same

culture blindness

during an interview, Jorge is asked why he thinks he is qualified for the position. An effective response to this specific question would include

examples from his previous work experiences

All nonverbal signals mean the same things to all cultures

false

The HCP should not hesitate to avoid eye contact by continuously writing notes while the patient is speaking

false

patients with dementia are not particularly perceptive to nonverbal messages and behaviors exhibited by their HCP's.

false

when a patient calls for medical advice, it is better for the HCP to provide the information directly to avoid interrupting the doctor

false

because the lab tech. arrived too late to meet with his supervisor, is an example of

fragment

which of the following strategies is more effective when working with a deaf or hard of hearing patient?

gain the patients attention before you speak

chloe is writing a cover letter for a medical assistant. where in the letter should she showcase the skills that set her apart from the other candidates?

in the second paragraph

which of the following is considered a preferred practice when instructing patients?

link new behaviors to old ones

which of the following statements is true regarding patient education?

pain and anxiety may distract the patient and negatively influence their ability to absorb instruction

which of the following guidelines should be employed during the patient interview?

paraphrase important statements

which of the following statements is true regarding patient education?

patient education may result in better compliance with treatment programs

an HCP is conducting a telephone interview with a new patient. During the interview, the HCP should:

pay close attention to the patients pacing of speech

which of the following statements about preparing for an interview is correct?

plan out the route to the interview location ahead of time

An HCP is explaining a procedure to a patient who is hard of hearing. Which of the following strategies would be most effective for facilitating their communication?

point out locations on an anatomical model as part of the explanation

words that show relationships of time or space are called

prepositions

following an interview, the interviewee should

send a thank you letter the same day

which of the following is true regarding "plain language"?

sentences should be kept short and to the point

which of the following strategies is more effective when working with visually impaired patient?

tell the patient when you leave and return to the area

in the team approach to the patient interview, the second interview which is conducted by the primary care provider typically focuses on ________

the chief complaint and other critical information revealed by the patient in the first interview

which of the following statements about the healthcare disparity's racial and ethnic minorities experience as compared to the non-Hispanic white population is true?

the disparities exist independently of income level or access to health insurance

while there is no universally agreed-upon definition of the term "cultural competence" most definitions today include:

the idea that is requires an understanding of ones own culture and background in order to understand other cultures

which sentence is correct

the nursing managers agree to reschedule the time of their meeting

which of the following statements about a patient centered interview is correct?

the patient is more likely to feel supported by the HCP

An HCP calls 911 when a 3 year old patient suddenly loses consciousness in the waiting room of a medical office. which of the following is the most important detail to relay to the emergency dispatcher in this scenario?

the patients age

which of the following statements about an effective thank you letter is correct?

the second paragraph should emphasize how well your skills fit the job

how is a persons educational background listed on an effective resume

the year of graduation is included

what is the purpose of the supporting sentences within a paragraph

to offer details that support the paragraphs main idea

repeated interruptions from other HCPs may negatively impact the teaching session

true

the HCP should always speak directly to their patient, not the interpreter

true

the patients first name should be used only with their permission

true

the purpose of a thank you letter is to show your courtesy and professionalism

true

the section for comments on medical history form should be used to document information such as age, race, stress-inducing life events, and other personal information about the patient

true

when instructing patients, the HCP should adapt the message according to the beliefs and concerns of the patient.

true

which of the following best characterizes the practitioner-patient relationship?

unequal

when listing your work history on your resume, you should

use verbs in the past tense

when listing your name on your resume, you should:

use your full legal name

during which of the following situations is it correct to write numbers as numerals

when writing drug amounts

which of the following is a relative pronoun?

whom

which of the following strategies is more effective when working with a patient of advanced age?

write down instructions for their later use as a reference

An HCP needs to teach her patients about a new medication. When designing her instructions, which information should the HCP present to the patient first?

you need to take this medication first thing in the morning