Communication Skills for the Workplace

Assertive

A confident and continually advancing disposition that drives an action or state of mind. An assertive person will press their agenda with motivation and vigor.

Mental Break

A pause in the business day to be free from emotional strains and stressors that have accumulated or compounded during the day. A mental break helps to ease a persons disposition and encourages a calm feeling or mood.

Which option is a representation of a communicator's writing at work?

A permanent "snapshot" of your professional image

Your team boogies like the speed of superman, but only when splitting for a day

too impolite

constant inveigling fosters disconetent converse to the established social norms of the typical work-place

too informal

It is mind boggling how much you are still in business with such antiqued procedures in place.

too technical

Which options represent common barriers to good communication?

Bad timing Low attention span Judging others unfairly

When writing for business communication, which options represent key factors to remember?

Be brief Avoid grammar errors

Which options reflect strong listening skills that help a speaker to communicate?

Body language Good eye contact Visual indications of listening

Concise Language

Brief, compacted words and phrases that convey a particular meaning. Concise language reduces miscommunication and confusion.

Alienating

Conditions that isolate or separate an audience from the speaker and/or meaning of the communication. Alienation separates people and groups of people based on a variety of factors.

Which options best represent the effect of repeating information back to a speaker?

Demonstrates understanding Verifies that you are on the same page Demonstrates to the speaker that the listener got the message

A person that writes letters, memos, emails, or messages well is a quality that most _____________ want in their workers.

Employers

Communication

Giving information or messages through a variety of methods such as speaking, body language, and visual cues. Communication can convey complex ideas to individuals or groups of people.

Listening

Hearing while paying attention to the details or concepts and giving thought to the communication received. Listening can help a person internalize communication and offer a platform for a person to form their own responses and ideas.

Slang

Informal and typically non-standard vocabulary and phrases that are classified as outside the current culture which is often business related in nature. Slang is used to communicate informally with peers or in cultural peer groups.

A speaker is delivering information to a varied group of listeners. Which options should the speaker avoid?

Insider language Overly complicated language Language that is too technical

Communication Barriers

Linguistic, emotional, prejudicial, and other types of obstacles that prevent or impair the effective exchange of information, thoughts, or messages. Communication barriers slow the process of exchanging information and impair good listening skills.

Which options best represent skills learned when learning good communication skills early in a career?

Making presentations How to hold conferences Speaking with people one to one

Informal Language

Relaxed and unofficial way of conveying ideas more attune to everyday conversations as opposed to technical or profession specific jargon. Informal language brings communication to a less complicated level although it can also alienate professionals when used inappropriately.

Which options represent potential problems when communicating under stressful situations?

Short on time Overloaded with work Pressured to make small talk

Which option is important for new employees of a business?

Spend more time listening than talking

Teleconferencing

The act of simultaneously communicating to a group of people through electronic means such as a telephone. Teleconferencing allows groups of people to talk to each other at the same time as long as they have access to a telephone or other electronic communications device.

Which option best represents the meaning of communication?

The presenting messages to a person

Speaking in front of an audience influences how effectively we speak.

True

Oral Presentation

Using speech to address a group of people for the purpose of communicating to the group. Oral presentations communicate to groups using verbal cues and vocabulary.

Which options best represent effective communication in the workplace?

Write clearly Listen carefully Speak confidently

aspects of effective communicators

listen carefully write clearly speak confidently

Which are the most important communication tools?

listen, speak, and write