Communications Chapter 1

the single most important predictor of happiness in life is

a successful marriage

which of the following expressions best describes the idea of empathy? a. "put yourself in my shoes" b. "the grass is always greener on the other side" c. "accentuate the positive" d. "think before you speak"

a. "put yourself in my shoes"

which communication myth is illustrated by the belief that lack of effective communication is the primary cause of failing marriages? a. communication will solve any problem b. the complexity of human relationships can be understood through effective communication c. communication is inherently good d. everyone is a communication expert

a. communication will solve any problem

which best describes a situation in which you would adapt your communication style to emphasize a certain aspect of your identity? a. explaining your management experience to a potential boss b. sharing a picnic lunch with your spouse c. describing your symptoms to a doctor d. reciting a prayer at a family dinner

a. explaining your management experience to a potential boss

leaving a message on a clients voicemail system is an example of the _________ model of communication

action

rank the complexity of the three communication models, with the simplest at the beginning and the most complex at the end

action, interaction, transaction

a political communicator who is hiring a speech writer might look for what trait?

audience analysis expertise

communicators with low self-awareness who attend a meeting might __________ a. not read the agenda b. speak longer than anyone else c. overlook obvious logical points d. react to nonverbal cues

b. speak longer than anyone else

ethical considerations are particularly important in which of the following situations? a. making relatively minor policy changes b. trying to change the way people think or behave c. convincing people to make a small donation to a charity d. supporting a popular point of view

b. trying to change the way people think or behave

communication is the process that humans use to exchange information and create meaning by using _____________

behaviors, symbols, signs

the transaction model of communication maintains that people in a conversation are

both sources and receivers

a pathway for communication

channel

standard instant messaging is an example of __________ context

channel-lean

transactional communication typically takes place in _________________ environments

channel-rich

environments that incorporate multiple communication channels at once are called

channel-rich contexts

the ability to formulate multiple explanations for a specific situation is called

cognitive complexity

in terms of the communication process, tone of voice functions as a _________

communication channel

communication that is effective and appropriate for a given situation

communication competence

a formal description of the communication process is called

communication model

unlike relational communication needs, identity needs are formed in part by __________

comparing the self to others

when 91% of surveyed US adults report that their communication skills are above average, they are

confusing experience with expertise

literal information that is communicated by a message

content dimension

the physical or psychological environment in which communication occurs

context

which context issue is least likely to affect your ability to talk about a sensitive topic? a. children within earshot b. privacy of the meeting site c. nonverbal reactions of nearby eavesdroppers d. time of day

d. time of day

__________ has become more common in certain communication venues, such as online personal ads

deception

to interpret or give meaning to a message

decode

identifying good communication requires

defining what a good communicator is

understanding unique cultural expectations, using more than one communication strategy to reach your communication goals, selecting a strategy for reaching your communication goals, and identifying your communication goals are all elements of _____________________

effective communication

the ______ of communication is more important than the quantity

effectiveness

the ability to think and feel as others do

empathy

to put an idea into language or gesture

encode

rules that have been clearly articulated

explicit rules

your teacher tells you that phones are not allowed in class this is an example of

explicit rules

verbal and nonverbal responses to a message

feedback

which elements does the interaction model add to the action model?

feedback and context

what components of context are unique to the transaction model of communication?

gender, experience, culture

a common communication myth is that communication is inherently ________

good

research has shown that people with strong ties to family and friends are less likely to suffer from which of the following? high blood pressure accidental falls dental disease mental illness premature death

high blood pressure, mental illness, premature death

plays a large role in shaping the way individuals see themselves

identity need

rules that have not been clearly articulated but are nonetheless understood

implicit rules

you go to get food and see your friends at the front of the lunch line, you get in line at the end because you know its rude to cut in front of people, this is an example of

implicit rules

meets practical everyday needs

instrumental need

deliberate message is an ______________ message

intentional

communication between two people

interpersonal communication

communication that involves communicating with yourself

interpersonal communication

messaging a friend through his or her Facebook profile is an example of

interpersonal communication

rehearsing in your mind how you will request an assignment extension is an example of

interpersonal communication

publishing an article in the New York Times is an example of

mass communication

the verbal and nonverbal elements of communication

message

compared to interpersonal or small group communication, public communication typically requires ___________ preparation time

more

anything that interferes with the receivers ability to pay attention to the message

noise

communicating appropriately can be especially challenging when interacting with people from ____________

other cultures

addresses physical and mental well-being

physical need

the distracting hum of a light fixture is _________________

physical noise

communicating to an audience that is larger than a small group (ex. graduation ceremony)

public communication

speaking at a rally for a political candidate is an example of

public communication

the individual who will decide what is being communicated

receiver

signals about the relationship in which a message is being communicated

relational dimension

includes companionship, affection, relaxation, and escape

relational need

for good communicators, the process of being aware of their own behavior and how it affects others is called

self-monitoring

what works in one context may not work in another

situation-specific communication

encouraging your basketball teammates before a game is an example of

small group communication

the individual who wishes to communicate a thought

source

remarking "it is never okay to steal" is an example of using communication to meet a(n) _______________ need

spiritual

include the principles and morals that people value

spiritual need

when we say there has been a breakdown in communication, it usually means that individuals are _____________

still communicating but are doing so ineffectively

words are ___________

symbols

What was a reason that German emperor Fredrick II's natural language experiment on 50 infants was unethical?

the possibility of harm to the infants

why is meeting instrumental needs important?

they are prerequisites for meeting other needs

mass communication involves transmitting messages

to a large audience

true/false: communication includes writing

true

unconscious message is an _______________ message

unintentional

arbitrary representations of ideas or meanings

words

what is not accounted for by the interaction model of communication?

overlapping communication

if you distrust directions given to you by a tipsy stranger, you are applying _________ filters

perceptual

in any conversation, understanding depends in both the content, or literal, dimension of the message and its ____________ dimension

relational

when sam got up in the morning, he took a shower, chatted with his wife and kids at breakfast, and then went to work. at work, he asked a colleague to review a proposal, confirmed a lunch date with a friend, and wrote a memo to justify his request for a raise. what best describes this account?

sam mostly addressed his instrumental needs

the transaction model recognizes the individuals send and receive messages at the _______

same time