Compendium Exam #10 (Management+Merchandise) CGCC

A wood by-product

Corrugated fiberboard is a material used in casket shell construction that is classified as:

Interior style

Crushed is known as a casket:

Two inches

For each extra X in width, the interior increases by:

$5,000.00

If a casket cost $1,000.00 wholesale, and the funeral home's fixed multiple was 5, what would the selling price of that casket be?

$1,500.00

If a casket cost $2,000.00 wholesale and was sold for a total package of $7,000.00, and the average overhead per funeral was $3,500.00, what would the gross profit be?

$5,500.00

If a funeral home had an average overhead of $3,500.00, and the wholesale cost of a casket was $1,000.00, and the funeral director marked his casket up 100%, what would the unit price for a full adult formula funeral be using that casket?

29 inches

If a manufacturer's standard metal casket is 23 inches wide, what would the width of XXX casket be?

$650

If the total overhead for a funeral home was $65,000 for a fiscal period. The firm did 100 services during that period. What would the average overhead per service be?

Lug

In the construction of swing bar hardware, the arm attaches the bar to the:

12 caskets

It is recommended that a casket selection room carry a minimum of:

6 inches

Most infant caskets increase in length in increments of:

Interior

Tailored is a style of casket:

Marketing management

The achieving of economical, orderly, and adequate distribution of products and services is:

Shell

The base molding is a part of the casket:

Base molding

The body of the casket includes the:

Apron

The component part of the throw that hangs down into the body of the casket is the:

Shell

The crown and ogee are part of the casket:

Management

The distinct process consisting of planning, organizing, actuating, and controlling performance to accomplish established objectives is:

Sales contract

The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the:

Finance management

The efficient utilization and adequate regulation of all revenue, expenditures, and capital rights is:

Education grouping

The grouping of 3 or 4 caskets used to educate the selecting clientele is casket construction is:

Salaries

The largest expense for a funeral home is:

6/3

The length (interior) of the standard adult wood is:

6/6

The length of a standard adult metal is:

Support from the earth load

The main purpose of grave liners is to provide:

1/20 inch thick

The metal used in the shell of a 20-gauge steel casket would be:

Median scale

The middle sale when sales for a given period of time are arranged in order of their increasing value is the:

Gauge

The number of sheet in ferrous metal necessary to equal approximately one inch of thickness is the:

Personnel management

The obtaining and maintaining of a satisfactory and satisfied workforce is:

Facilities management

The obtaining and maintaining of adequate work space and funeral equipment:

Tip

The part of the casket hardware that covers the exposed ends of the bar is the:

Extend-over

The part of the casket interior which folds out over the top body molding for aesthetic purposes is the:

Lug

The part of the handle which is attached to the casket is the:

Office management

The planning, organizing, actuating, and controlling of office work is:

Bar

The portion of the casket hardware which is grasped by the casket bearers when carrying the casket is called the:

Selection room

The portion of the funeral home which contains caskets and other funeral merchandise displayed for sale is the:

Galvanizing

The process of coating ferrous metals with zinc is:

Funeral merchandise

The purchasing, pricing, display and sale of merchandise items specific to the funeral service is:

Cap

The rim is part of the casket:

Top body molding flange

The rubber gasket used on sealer caskets is generally compressed between the rim flange and the:

Average sale

The sum of a group of sales figures divided by the number of units is known as the:

Gauge

The thickness of a ferrous metal casket is measured in:

Ounces per square foot

The thickness of a non-ferrous metal casket is measured in:

Mean sale

The total of all sales divided by the number of sales is known as the:

Pie

The wedge shaped portion of the cap of a casket at each end of the crown is the:

2 inches

The width of oversize caskets are indicated by X's and each X indicates an increase in width by:

Measured by inside dimensions

Vaults are:

21

What is the minimum number of people required to conduct an American Legion funeral service?

Tailored

When the interior material is tightly stretched across the panel of the casket it is said to be:

All of these

Which of the following are methods of figuring the price of an adult formula funeral (the adult formula being the traditional funeral with a casketed body present) : - Functional - Unit - Bi-unit - All of these

Possible elimination of certain items of service resulting in loss of overhead recovery

Which of the following is a disadvantage of itemized pricing? - A clear understanding on the part of the client of all items of service and merchandise - Possible elimination of certain items of service resulting in loss of overhead recovery - A thorough discussion of all items of service and merchandise - Results in a more profitable funeral

Salaries

Which of the following is a source of expense in the funeral business? - Non-formula service - Formula services - Salaries - Charges for livery service

Non-formula services

Which of the following is a source of income in the funeral business? - Salaries - Promotions/advertising - Occupancy/rent/mortgage - Non-formula services

c. Places realistic value on the casket

Which of the following is an advantage of bi-unit pricing method? a. Possible elimination of certain items of service b. Fails to exaggerate the value placed on services c. Places realistic value on the casket d. Fails to exaggerate the value placed on casket

b. Sectional box

Which of the following is an example of a grave liner? a. Combination case b. Sectional box c. Top seal vault d. Air seal vault

Sales of burial clothing

Which of the following is considered a source of income for a funeral home? a. Dues and subscriptions b. Salaries c. Sales of burial clothing d. Taxes

a. Crepe

Which of the following is lining material that is used in casket construction? a. Crepe b. Brushed c. Tufted d. Embossed

b. Pressed wood

Which of the following is not a material used in the construction of a burial vault? a. Concrete b. Pressed wood c. Steel d. Fiberglass

Discussing the advantages and disadvantages of each unit

Which of the following is not a part of the preselection room procedures? a. Discussing the required federal and state disclosures b. Discussing the advantages and disadvantages of each unit c. Discussing the types of caskets and outer burial containers on display d. Discussing the factors which influence casket and outer burial container costs

b. Embossed

Which of the following types of cloth covered exterior has raised designs above the surface of the material? a. Shirred b. Embossed c. Tufted d. Tailored

Excelsior

Wood that has been shredded into spaghetti like strings or thin shavings is:

Air seal

A burial vault which is closed by placing the dome over the base is called a(n):

Solid wood casket

A casket constructed of cherry is a:

State casket

A casket which has sides that are vertical, or at right angles to the bottom is called a/n:

Ear

A component of the casket handle is the:

Urn

A container for the cremated remains of a deceased human being is called a/n:

Casket rack

A device upon which caskets are placed on top of the other for display is known as a:

Quartile

A division of the total into four intervals, each one representing one-fourth of the total is known as a:

A Ziegler case

A gasket sealed container used as either as insert into a casket or as a shipping case is:

Shirred

A gathered type of casket interior made on a sewing machine with a multiple number of needles (usually 7 to 9) is called:

Pouch

A leak resistant zipper bag designed to contain a dead human body and body fluids and used mainly for the removal of dead human remains from the place of death is a:

Fiberboard

A material primarily used as a backing material in the construction of caskets is:

Vault

A metal or concrete enclosure designed to protect the casket is called a/n:

Functional

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ____ pricing.

Bail

A non-movable handle consisting of lug only (designed so that the bar and arm are part of the lug) is referred as a ____ handle.

Stationary bar handle

A non-movable handle that extends all the way around the casket is called a(n):

Fixed multiple pricing

A price determination method whereby the casket cost in multiplied by a constant factor describes:

Unit

A pricing method which creates a total price for all services and the casket is called a ____ pricing method.

Itemization

A pricing procedure which places a price on each and every item of service and merchandise is referred to as which one of the following methods:

Arrangement form

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the:

Functional pricing

A procedure by which charges are broken down into several major components is:

Bi-unit pricing

A procedure that shows separately the price of the services to be rendered and the price of the casket is:

Unit pricing

A procedure which creates one total package for both services and merchandise is:

Gimp

A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the:

An air tray

A transfer container which consists of a wooden tray with a corrugated covered for the casket is known as:

Shirred

A type of casket interior style in which the casket material is drawn together, in parallel fashion, with a specific sewing process is:

28 inches

A wood state casket labeled 6/6XXX would measure in length 6 feet, 6 inches, and in width:

3 inch increments

Adult caskets normally increase in length by:

Iron

All ferrous metals used in casket construction contain:

Bronze

An alloy of copper, tin and sometimes zinc is:

Family plot

An area set aside in a cemetery for several grave spaces, usually containing two, four, or six grave spaces is referred to as a:

An octagon casket

An eight-sided casket is referred to as:

d. Shredded paper

An example of a padding material used in casket construction is: a. Masselin b. Twill Weave c. Satin d. Shredded paper

Masselin

An example of backing material used in casket construction is:

c. Linen weave

An example of lining material used in casket construction is: a. Muslin b. Cotton c. Linen weave d. Wood wool

A crinkled finish

An exterior finish in which the casket surface is coated with a substance that wrinkles as it dries is:

Satin

An interior material found in caskets that has a smooth shiny face and is dull on the back is:

Rim

Another name for the ogee of the casket shell is:

All of these

Any pricing method would be based on: - Average overhead per adult formula service - Mark-up on wholesale casket cost - Wholesale casket cost - All of these

Solid wood caskets

Birch is used in casket construction to manufacture: