Comptia 01 Study Guide pt. 3
Which of the following network connections would use a standard POTS line to both send and receive Internet packets? (Select TWO). A. Dial-up B. DSL C. Satellite D. OC3 E. T1
A & B
A user is asking for recommendations on building a PC that will primarily be used for gaming. Which of the following should the technician recommend? (Select TWO). A. 7.1 sound card B. CAD video card C. Virtualization support D. Thunderbolt expansion cards E. RAID controller F. High-end video card
A & F
Which of the following allows for the FARTHEST transmission distance for data? A. Bluetooth B. Single-mode fiber C. RG-6 cable D. CAT6 cable
B
Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)? A. RG-6 B. CAT3 C. RG-59 D. Multi-mode
B
Which of the following connection types is rated at transfer speeds of 480 Mbps? A. USB 1.1 B. USB 2.0 C. 1394b D. 1394a
B
Which of the following connectors are commonly used for fiber optic cables? A. RJ-11 and RJ-45 B. ST and LC C. F-connectors D. BNC
B
Which of the following devices forwards any packet to all ports regardless of the packet address? A. Bridge B. Hub C. Router D. Switch
B
Which of the following devices requires 12V of power from the power supply? A. Serial Port Card B. CD-ROM Drive C. Parallel Port D. Audio Jack
B
Which of the following devices would need to be configured to block specific ports and protocols from entering the network? A. Bridge B. Firewall C. Port replicator D. Gateway
B
Which of the following display types is likely to draw the LEAST amount of power? A. LCD B. LED C. CRT D. Plasma
B
Which of the following enables touch functionality on a laptop display? A. IPS B. Digitizer C. Inverter D. OLED
B
Which of the following features are available in Windows 7 Professional beyond those available in Windows 7 Home Premium? A. HomeGroup B. Windows XP Mode C. Aero Desktop D. Internet Explorer 8
B
Which of the following is a private class B IP address? A. 10.0.15.1 B. 172.16.0.1 C. 172.33.1.1 D. 192.168.1.1
B
Which of the following is the MAIN difference between an LCD display and an LED display? A. The ability to use external displays B. The source of the backlighting C. The viewable size of the display D. The size of the pixel display
B
Which of the following is the speed limitation for CAT3 wiring? A. 1 Mbps B. 10 Mbps C. 100 Mbps D. 1000 Mbps
B
Which of the following network devices provides LAN segmentation and allows for full duplex communication? A. Repeater B. Switch C. Hub D. Modem
B
Which of the following parts of a laptop screen provides illumination for the LCD? A. Inverter B. Backlight C. Inverter connector cable D. Bezel
B
Which of the following ports MUST be open on a firewall for TELNET to be used? A. 21 B. 23 C. 53 D. 110
B
Which of the following ports is used by default for DNS traffic? A. 25 B. 53 C. 143 D. 3389
B
Which of the following printers requires manual alignment? A. Laser B. Dot matrix C. Inkjet D. Thermal
B
Which of the following protocols is used to translate fully qualified domain names into IP addresses? A. LDAP B. DNS C. DHCP D. SMTP
B
Which of the following provides the MOST storage capacity? A. Floppy diskette B. Blu-ray C. DVD D. CD-ROM
B
Which of the following technologies is the MOST secure form of wireless encryption? A. SSL B. WPA C. WEP D. TLS
B
Which of the following would a company use to limit traffic between subnets on a network? A. Repeater B. Bridge C. Hub D. Switch
B
A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO). A. Clean and inspect the laser drum assembly B. Clean and inspect the entire paper path C. Use the printer maintenance kit to replace parts D. Replace the paper exit assembly switch E. Clean and replace the paper out sensor F. Clean the fuser cold roller and verify fuser operation
B & C
Which of the following uses Intel's core i CPUs? (Select TWO). A. F B. 1366 C. 775 D. 1155 E. AM3
B & D
A user is requesting assistance in building a custom made PC for home theater use to connect to their existing large LCD screen. Which of the following components should MOST likely be recommended? (Select TWO). A. Large IDE hard drive B. HDMI output C. Dual monitors D. RAID array E. TV tuner
B & E
Which of the following should a technician do FIRST in the BIOS to set up drive encryption? A. Enable eSATA support B. Run built-in diagnostics C. Enable TPM D. Enable virtualization support
C
Which of the following RAM types is used if it is labeled as 4 GB PC1333? A. RAMBUS B. DDR3 C. SDIMM D. SIM
B
Click on the exhibit button. Which of the following is the purpose for the tool shown in the exhibit? A. Terminating UTP cable B. Terminating COAX cable C. Test network card D. Splicing fiber cable
A
Which of the following will provide the FASTEST boot times for a laptop user? A. Solid state drive B. High capacity battery C. eSATA hard drive D. Increased RAM
A
A user wants to extend a PC's capacity by connecting external devices. Which of the following connectors will allow the user to accomplish this? (Select TWO). A. eSATA B. IEEE 1394 C. SATA D. EIDEE. IDE
A & B
A user's iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem? A. Plug the phone into a known good charger B. Remove and reseat the battery C. Replace the screen glass assembly D. Replace the battery and charge the phone
A
During a POST, which of the following is being checked? (Select TWO). A. A count of available RAM B. The presence of a functioning CPU C. The presence of unknown peripherals D. Integrity of system files E. Network connectivity
A & B
A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue? A. Printer PC is off network B. Printer is low on toner C. Printer needs to be restarted D. Device drivers are corrupted
A
An IP address of 10.10.1.180 would be considered part of which of the following address classes? A. Class A B. Class B C. Class C D. Class D
A
An end user requires a computer to support computer aided drafting and computer aided modeling. Which of the following component packages should a technician recommend to the end user? A. Powerful processor, high-end graphics card, and maximum RAM B. File streaming, printer sharing, and a RAID array C. Surround sound audio, compact form factor, HDMI output D. Processor and RAM that meets minimum Windows requirements
A
A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT? A. The motherboard for any sign of swollen capacitors B. The disk drive to determine if it is defragmented and operating properly C. The embedded NIC to ensure it has the latest firmware and drivers D. The RAM to confirm it is the correct type for the motherboard being used
A
A laptop logon screen can barely be seen, despite adjusting the display's brightness setting. Which of the following display components is defective? A. Backlight B. Digitizer C. Inverter D. Polarizer
A
A network technician is in charge of creating the network cut sheet for an existing building. Some of the ports have been labeled, but some of the labels are unreadable. Which of the following tools would be BEST used to identify termination location? A. Tone generator and probe B. Loopback plug C. Cable tester and certifier D. Punchdown tool
A
A technician has been asked to configure a printer to be shared amongst the users in a small workgroup. Each computer in the workgroup utilizes an existing wireless router for network connectivity. The printer to be configured only connects via USB. Which of the following should be implemented to share the printer so that implementation costs are kept to a minimum? A. Connect the printer to a computer within the workgroup and share it from that computer B. Connect the printer to the wireless router and assign it its own network address C. Connect the printer to an external hardware print server and share it amongst the workgroup D. Connect the printer to a USB hub that each computer in the workgroup has access to
A
A technician has been asked to determine why a user's print jobs to a particular printer always seem to be delayed compared to other user's submitted jobs. The user states that the jobs print without error, but always seems to be the last jobs to complete at the heavily used shared printer. Which of the following should the technician perform? A. Adjust the print spooler settings B. Change the user's IP settings C. Update the printer's firmware D. Reload the user's print drivers
A
A technician has been requested to replace an Intel CPU with an AMD CPU on a laptop. Which of the following components will need to be replaced as the technician prepares to complete the order? A. System board B. Inverter C. Memory D. DC jack
A
A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause? A. The TV cable is connected to the FM/AM input. B. The TV tuner card does not support HD channels. C. The TV tuner card is not properly seated. D. The cable signal is too weak.
A
A technician is installing a processor upgrade onto an Intel 775 socket motherboard. Which of the following extra power connectors needs to be plugged in for the board to power on? A. ATX 4-pin B. Molex C. PCIe 6-pin D. PCIe 8-pin
A
A technician is planning a hardware upgrade of a workstation. The technician would like to upgrade the video card, sound card, and NIC and add a USB 3.0 card. The technician is concerned about power consumption by the expansion cards. Which of the following upgrades would MOST likely require also upgrading the power supply? A. Video card B. USB 3.0 card C. Sound card D. Network card
A
A technician is tasked with adding an expansion card to connect an external device. Which of the following expansion cards would provide the FASTEST data transfer speeds? A. IEEE 1394 B. USB 2.0 C. RS-232 D. EIDE
A
A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives? A. Controller firmware B. Power requirements C. File system type D. System BIOS
A
A user is looking to have a home theater PC built. Which of the following components should a technician include in this build? A. TV tuner card B. Video card with dual monitor output C. USB 3.0 card D. PCIe RAID controller
A
A user reports the cursor jumps around when typing in documents on a new laptop. Which of the following is MOST likely causing the issue? A. Touchpad settings B. Screen calibration C. Incompatible software D. Unsigned hardware
A
CompTIA A+ Question E-5 A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do? A. Wait until the user finishes their explanation and then offer advice B. Ignore the remainder of the user's explanation and then offer advice C. Interrupt the user so that the user does not have to offer more than is needed D. Make a gesture to the user to let the user know that no more explanation is needed
A
Emily, a business traveler, calls her company's help desk reporting that she cannot connect to the hotel's Internet. Which of the following is the FIRST troubleshooting step the help desk technician should advise? A. Verify WiFi is enabled B. Check the proxy settings C. Contact the hotel's front desk D. Boot into Safe Mode
A
Emily, a customer, requests a high-capacity, cost effective backup media that she can administer and store offsite with no assistance. Which of the following media types would BEST meet Ann's request? A. Tape B. DVD C. Floppy D. SSD
A
Peter, a user, has installed a new monitor on an existing system. Peter calls a support technician and reports that everything on the new display is fuzzy. Which of the following describes what needs to be changed to correct this issue? A. The display resolution needs to match the native resolution. B. The old graphics card does not support the new monitor. C. The new monitor cable needs to have aluminium cores installed. D. The new monitor requires updated drivers to be installed.
A
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 5GHz frequency? A. A B. B C. G D. N
A
Which of the following 802.11 wireless standards provides a maximum of 54Mbps data transmission over an uncongested 5GHz spectrum? A. A B. B C. G D. N
A
Which of the following cables uses both the T568A and T568B standards? A. Ethernet B. Fiber C. Coaxial D. HDMI
A
Which of the following can be hot-swappable? A. Hard drive B. Tape drive C. Floppy drive D. DVD-RW
A
Which of the following connector types does CAT5e require to connect it from a PC to a switch or router? A. RJ-45 B. RJ-11 C. BNC D. LC
A
Which of the following connectors is MOST commonly used for UTP cable? A. RJ-45 B. RJ-11 C. LC D. SC
A
Which of the following describes the function of a switch in a network? A. Transmits packets it receives to specific connections B. Converts a packet for transmission from one network to another network C. Determines whether a packet belongs on an internal or external network D. Broadcasts packets it receives to all connections
A
Which of the following describes the port type pictured in the image? A. VGA B. Serial C. Parallel D. DVI
A
Which of the following devices requires calibration as part of its installation? A. Touch screen B. Mouse C. External HDD D. Keyboard
A
Which of the following expansion slots can ONLY be found on a desktop computer? A. PCI express B. Express Card 34 C. Express Card 54 D. PCMCIA
A
Which of the following features of Windows allows a device to have a default IP address if a DHCP server is not available? A. APIPA B. ARP C. IPv6 D. DNS
A
Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs?. A. All unused RAMBUS slots need to be filled with CRIMM dummy chips. B. RAMBUS chips can be mixed and matched for numerous sizes and speeds in a given system. C. RAMBUS memory provides more throughput and maximum speed than DDR3. D. RAMBUS slots are backwards compatible with DDR1 memory.
A
Which of the following is a benefit of using ECC memory? A. Corrects memory errors B. Allows 64-bit operating systems C. Prevents disk errors D. Uses lower voltage
A
Which of the following is an advantage of an IPv6 network? A. Virtually unlimited number of network addresses B. Backwards compatible with all network devices and operating systems C. Less security concerns D. Higher available speed
A
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem? A. Establish a theory of probable cause B. Test the theory C. Implement preventative measures D. Establish a plan of action
A
Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs? A. Docking station B. VGA to DVI converter C. Adjustable monitor arm D. PCMCIA card
A
Which of the following laptop components can be replaced without having to power off the machine? A. Battery B. CPU C. Hard Drive D. Keyboard
A
Which of the following laptop display types relies on a backlight for the display presentation? A. LCD B. LED C. CRT D. Plasma
A
Which of the following lists the correct non-overlapping channels in 2.4 GHz? A. 1,6,11 B. 2,4,6,8,10 C. 3,6,9 D. 5,11
A
Which of the following memory types is normally associated with the RAM in a desktop PC? A. Non-ECC B. ROM C. SODIMM D. ECC
A
Which of the following memory types would MOST likely be installed in a laptop in the form of DDR3? A. SODIMM B. DIMM C. CRIMM D. RIMM
A
Which of the following ratings describes a cable that is safe to run above a drop ceiling with open HVAC? A. Plenum rated B. CAT6 rated C. STP rated D. CAT5 rated
A
Which of the following terms is MOST likely associated with a modem connection? A. RJ-11 B. 802.11g C. RJ-45 D. IEEE 1394
A
A brand new datacentre has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do? A. Install the CAT5e cable, boot the server and then return and replace it later. B. Inform the customer and recommend temporarily using the CAT5e cable. C. Install the CAT5e cable, document the installation and leave the premises. D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired.
B
A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation? A. Loop back plug B. POST card C. Power supply tester D. Multimeter
B
A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT? A. Install the latest drivers from the hardware vendor. B. Perform a scan of the drive for file fragmentation. C. Run chkdsk on the workstation's hard drive. D. Reformat the drive and reinstall the OS.
B
A company is using employees to load up skids with CRTs and need to have them removed. Which of the following concerns is MOST appropriate regarding environmental safety concerns? A. Proper lifting technique B. Disposal regulations C. Equipment grounding D. Electromagnetic interference E. Electrical fire safety
B
A customer has a printer that needs to be installed and wants to be able to print on both sides of the paper. Which of the following needs to be considered? A. Orientation B. Duplexing C. Collating D. Scaling
B
A customer is terminating an employee for suspected activity that is against company policy. They have called Emily to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client? A. Create an image of the hard drive and store it on a NTFS drive. B. Remove and secure any HDD from the computer, documenting the process. C. Store the computer in the server room until it is required. D. Lock the user out of the computer and let another employee use it until needed.
B
A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices? A. IPS B. OLED C. LCD D. DisplayPort
B
A laptop's wireless card shows up in the Device Manager, but the signal strength is always one bar. This is caused by which of the following? A. The signal is disabled in the wireless utility B. Disconnected or broken antenna C. Disconnected or broken inverter D. The wireless switch is turned off
B
A network technician is in the process of setting up a university lab. The lab requires 23 workstations; the workstations will need to be segregated from the rest of the network, with no wireless access, while limiting collisions. Which of the following will satisfy these requirements while being the LEAST expensive? A. Bridge B. Switch C. Router D. Hub
B
A technician has replaced the NIC in a computer running Windows 7 Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation? A. Change the computer and DNS server's IP addresses in the Action Center B. Use ipconfig to check the current settings and Network Connections to make changes C. Assign the NIC an APIPA address using ipconfig and the network setup wizard D. Reboot the computer and configure the necessary network settings in the BIOS
B
A technician is building a gaming PC for a user. The user wants to dual boot between Windows XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP. The user requests the following specifications: 64-bit i7 processor (consisting of 6 cores @ 3.0GHz),16 GB of RAM (consisting of two 8 GB modules), One 200 GB SSD, RAID 1 (consisting of two 1TB SATA Drives), Two 2 GB SLI Video Cards. Which of the following components should the technician warn the user will be reported differently depending on the operating system that is currently booted? A. RAID B. RAM C. Processor D. SSD Drive E. Video Card
B
A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation? A. 16-bit B. 32-bit C. 64-bit D. 86-bit
B
A technician is testing the voltages of connectors on the motherboard. Which of the following connectors would give a reading of 12V? A. USB B. Molex C. SATA D. IEEE 1394
B
A technician is trying to install a printer driver from a manufacturer's website, but is getting an incompatibility error. This can be caused by: A. a malfunctioning printer. B. drivers designed for a different OS.C. a bad printer cable. D. 32-bit drivers on a 64-bit system.
B
A technician receives a maintenance kit in the mail for a printer. The maintenance kit contains a fuser, a pickup roller, and four paper rollers. Into which of the following types of printers should this maintenance kit be installed? A. Impact B. Laser C. Thermal D. Inkjet
B
A user from the payroll department is printing out paychecks and notices that words are not completely being printed out. The user does state that all of the print on the checks is still dark and legible. Which of the following should the technician perform to resolve this issue with the impact printer? A. Reinstall the print drivers B. Clean the printer head C. Replace the printer ribbon D. Replace the printer cable
B
A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery
B
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user? A. Agree with the user's complaints B. Clarify the user's statements C. Minimize the user's criticism D. Shadow the other technician on the next repair
B
A video adapter typically has which of the following connector types? A. eSATA B. HDMI C. DB-9 D. RS-232
B
Best business practices in IT include. A. always suggesting the fastest route to fix the problem B. following up with a customer to verify satisfaction C. always suggesting the least expensive option D. offering all possible choices to a customer
B
Emily, a technician, is asked to immediately fix a CEO's tablet that is not connecting to the network, and she realizes it is missing its static IP settings. When she returns to her desk with the tablet to research the correct settings, the CEO comes over and berates her for walking away with the equipment. Which of the following is the BEST way to handle this situation? A. Hand the tablet back unfixed so the CEO is immediately appeased. B. Politely explain the reason for removing the tablet and return it after inputting the settings. C. Complete the settings fix before handing the tablet to the CEO, then immediately inform her Manager. D. Calmly explain why she was correct for taking the tablet.
B
In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate? A. Size of the memory allocation B. Size of the expansion slot C. The IEEE specification that it originated from D. Number of available communication channels
B
Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them? A. Laser printers require a liquid pigment. B. Thermal printers use device specific stock. C. Laser printers do not require thermal toner. D. Thermal printers utilize refillable heat toner.
B
Peter, a customer, states that since the new firewall has been installed, he has not been able to send email. Which of the following ports on the firewall should be checked? A. 21 B. 25 C. 110 D. 443
B
Replacing which of the following laptop components may also replace the power inverter board? A. PCMCIA slot B. LCD screen C. Hard drive D. WLAN card
B
Separator pads or rollers are designed to do which of the following? A. Ensure proper spacing between the fuser assembly rollers and media B. Ensure that only one page at a time enters the printing process C. Provide spacing for different media types when loaded in the same printer D. Provide even line spacing throughout the page during the printing process
B
The accounting department has requested a printer with a duplexing assembly. They most likely want to add which of the following features? A. Print in color on card stock B. Print on both sides C. Print on envelopes D. Print on specialized paper
B
Thermal paste is used between the CPU and heatsink to: A. make the heatsink easier to remove when replacing the CPU. B. aid in the transfer of energy from the CPU to the heatsink. C. act as a fire retardant should the CPU overheat. D. keep the heatsink in place on the CPU.
B
Thermal paste is used with which of the following components? A. Fan B. Heat sink C. Motherboard D. RAM
B
Which of the following 802.11 wireless standards provides the LOWEST maximum theoretical throughput? A. A B. B C. G D. N
B
Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch? A. The hub did not provide PoE B. The hub had too many collisions C. The hub was out of ports D. The hub had a bad port
B
Which of the following Internet connection types has the HIGHEST latency? A. WiMAX B. Satellite C. Fiber D. Dial-up
B
Which of the following RAM types are compatible with PC2700 and maintain the same performance? A. PC 2400 B. PC 3200 C. PC2 4200 D. PC2 5300
B
A customer wants to connect a laptop to a mobile device's Internet for use in situations where there is no Internet connectivity. Which of the following technologies would the technician recommend to the customer? A. IR B. NFC C. Hotspot D. Lightning
C
A network consisting of numerous geographically dispersed networks that cover a large physical distance is referred to as a: A. WLAN. B. LAN. C. WAN. D. MAN.
C
A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST? A. Replace the print head with OEM replacement. B. Use a cotton swab and alcohol to clean the print head. C. Use the printer manufacturer's cleaning kit to clean the print head. D. Use an industry approved cleaning kit to clean the print rollers. E. Use the printer manufacturer's cleaning kit to clean the print rollers.
C
A surge suppressor is only capable of providing protection against which of the following environmental hazards? A. Electrostatic discharge B. Power blackouts C. Power spikes D. Power brown outs
C
A technician has a computer with three hard drives and wants to create a RAID array with parity. Which of the following RAID configurations should be installed? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10
C
A technician has been asked to install a printer on a Windows 7 machine. Through which of the following Control Panel utilities will the technician install the printer? A. Printers and Devices B. Devices and Printers C. Printers and Faxes D. Devices
C
A technician has noticed that a client has an unsecured wireless network. Which of the following is the BEST security encryption type to protect the wireless network from intrusion? A. WEP2 B. WEP C. WPA2 D. WPS
C
A technician installs three hard drives into a computer. The user would like the drives configured such that the RAID array has the best write performance and if one of the drives were to fail the user would still have a fully operational PC. Which of the following RAID types should the technician configure? A. 0 B. 1 C. 5 D. 10
C
A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack? A. Crimper B. Toner probe C. Punchdown tool D. Multimeter
C
A technician, Emily, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed? A. Prepare a hot spare in preparation for the next repair B. Document all of the services provided C. Communicate the status of the repair with the CEO D. Offer other repair options if they are available
C
A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement? A. 4:3 B. 5:4 C. 16:9 D. 256:135
C
A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue? A. The platen roller is damaged and needs to be replaced. B. The paper is improperly installed and not being fed as required .C. Some pins on the print head are damaged. D. The print jobs being submitted are not properly formatted.
C
Which of the following settings for a serial port expansion card is the default for MOST external modems? A. 6, Yes, 0 B. 6, None, 1 C. 8, None, 1 D. 8, Yes, 0
C
A user reports that they walked away from their laptop for 30 minutes and when they came back the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but neither worked. Which of the following should the technician do FIRST? A. Plug in an external monitor to test the video card. B. Run a check disk scan to verify there is no corruption. C. Check if the laptop is now on battery power. D. Have the LCD screen replaced with a known good screen.
C
BIOS upgrades are generally flashed directly onto which chip that sits on the motherboard of a PC? A. Northbridge controller B. VRAM C. EEPROM D. CMOS Battery
C
Emily, a technician, is sent to a chemical company to troubleshoot their server. She is concerned about what types of chemicals she will be exposed to. Which of the following documents would address Ann's concerns? A. Inventory spreadsheet B. Statement of work C. MSDS document D. Incident report
C
Emily, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured? A. Channels B. DHCP C. Port forwarding D. Firmware
C
How should a technician respond in a situation where a user is very upset about a repeated problem? A. Be nice and inform the user that they are committed to try to fix the problem. B. Ask how the user's family is doing and other current affairs to create a calm atmosphere. C. Be courteous and assure the user that they will take responsibility for the resolution. D. Greet the user in a friendly manner and assure the user that they will fix all of the problems the user has caused.
C
Peter, a technician, is asked to replace the LCD panel portion of a laptop screen. Upon removing the outside cover, Peter finds loose wires surrounding the LCD panel. Which of the following is the MOST likely purpose of these wires? A. Reduces EMI for a clearer video picture B. Wiring for an a Bluetooth adapter C. Antennas for the wireless network card D. Connections for a high performance video card
C
Peter, a technician, wants to create a PAN with his smart phone and laptop. Which of the following functions must be enabled on the laptop? A. ICS B. Virtualization C. Bluetooth D. Wireless
C
The MAXIMUM transfer rate of eSATA is: A. 1.54 Mbps. B. 2.0 Gbps. C. 3.0 Gbps. D. 480 Mbps.
C
The helpdesk technician has been tasked to reinstall the OS on a desktop and has already inserted the OS install disk in the CD-ROM. Which of the following would MOST likely need to be configured within the BIOS to continue reinstalling the OS? A. BIOS password B. Flash BIOS for firmware upgrade C. Boot sequence D. Clock speeds
C
The loud clicking noise coming from a faulty hard drive is MOST likely created by: A. the coil reversing polarity in an endless loop. B. one or more bad spindle motor bearings .C. repeated motion of the read/write head armature parallel to the platter. D. the solid state read/write head scratching the platter surface.
C
The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue? A. Jumper settings are incorrect B. The RAM module is defective C. The memory slot is defective D. CMOS needs to be flashed
C
When setting up for a projector presentation, which of the following laptop function keys usually needs to be toggled? A. Contrast B. Brightness C. Display D. Bluetooth
C
When unable to get an IP address from a server, which of the following represents an APIPA address that a PC might receive? A. 10.0.1.111 B. 65.71.1.111 C. 169.254.1.111 D. 192.168.1.111
C
Which of the following Internet connection types would have the MOST available bandwidth and highest transmission speed? A. DSL B. Dial-up C. Cable D. Satellite
C
Which of the following RAM modules has a PC rating of 10600? A. DDR B. SDRAM C. DDR3 D. DDR2
C
Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system? A. CAT5e B. CAT6 C. RG-59 D. STP
C
Which of the following describes pairing multiple sticks of RAM to increase performance? A. Hypertransport B. Hyperthreading C. Multi-channel D. Double-sided
C
Which of the following devices might need drivers installed so that it can be recognized by the operating system and function properly? A. Speakers B. Monitors C. Scanners D. Projectors
C
Which of the following expansion slots is characterized by having an x16 speed? A. CNR B. PCI C. PCIe D. AGP
C
Which of the following expansion slots uses a serial connection? A. PCI B. PCI-X C. PCIe D. AGP
C
Which of the following is a clear characteristic of an IPv6 Internet address? A. 32 bit length B. APIPA compatibility C. 128 bit length D. 64 bit length
C
Which of the following is required in order for BitLocker to be enabled? A. Drive encryption B. Group Policy C. Trusted platform module D. Power-on Password
C
Which of the following is the maximum throughput of a USB 3.0 connection? A. 800 Mbps B. 3 Gbps C. 4.8 Gbps D. 10 Gbps
C
Which of the following laser printer components will flip the paper to allow for printing on both sides? A. Paper registration assembly B. Paper pickup assembly C. Duplex assembly D. Image transfer belt
C
Which of the following needs to be configured on a wireless router to allow specific client machines to connect? A. Port forwarding B. WPS C. MAC filtering D. DMZ
C
Which of the following network devices filters traffic of many different protocols based on a predetermined set of rules established by a system administrator? A. Proxy B. Switch C. Firewall D. Router
C
Which of the following represents fan connector sizes on a motherboard? A. 1-pin and 2-pin B. 1-pin and 3-pin C. 2-pin and 3-pin D. 2-pin and 5-pin
C
Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue? A. Update the video drivers B. Replace the speakers C. Check the speaker's connection to the motherboard D. Verify that the speakers are compatible with the replacement motherboard
C
Which of the following wireless standards is backwards compatible with 802.11g? A. 802.11a B. 802.11b C. 802.11n D. 802.1q
C
Which of the following would BEST protect equipment from power spikes? A. Anti-static mat B. HVAC system C. Surge suppressor D. Power strip
C
Which of the following would BEST segment a LAN while providing additional network ports? A. Access point B. Modem C. Switch D. Hub
C
Which of the following would be used to connect two remote sites? A. Switch B. Access point C. Router D. Hub
C
Which of the following BEST represents a hardware requirement for building a PC that will specialize in being a Home Server? (Select TWO). A. Virtualization support B. Touch screen interface C. Gigabit Ethernet D. RAID E. Dual monitors
C & D
Which of the following external ports would a technician use to connect a keyboard? (Select TWO). A. eSATA B. IEEE 1394 C. USBD. PS/2 E. VGA
C & D
A Windows 7 user has documents spread throughout multiple hard drives and wishes to organize and search them in one panel. Which of the following features should they be shown? A. Windows Explorer B. My documents C. Windows Desktop Search 4.0 D. Libraries
D
A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located? A. Inside the display bezel B. Second hard drive bay C. Above the PC card slot D. Under the keyboard
D
A customer would like assistance with choosing the appropriate PCs for opening an Internet café? The customer explains to the technician that the PCs would only be used to search the Internet. Which of the following would the technician suggest? A. Thick client B. Gaming PC C. Media PC D. Thin client
D
A desktop computer is exhibiting artifacts on the screen after prolonged use. A technician has already updated the video drivers and ran all operating system updates. Which of the following is the MOST likely cause for this? A. Defective cabling B. Outdated system BIOS C. Incorrect GPU firmware D. Overheating GPU
D
A technician has installed a digital display. Which of the following is TRUE about the native resolution of a digital display? A. It has the slowest refresh rate. B. It causes the display to use pixel interpolation. C. It is the lowest resolution. D. It provides the best quality display.
D
A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing the motherboard? A. Reseat all power connections. B. Remove the CMOS battery. C. Install the graphics card. D. Ground to the case.
D
A technician is asked to install a PC for Emily, a new user. Emily will be performing all of her work on a remote server. Which of the following will MINIMIZE local resource utilization? A. Thick Client B. CAD Workstation C. Virtualization Workstation D. Thin Client
D
A technician is building a gaming computer for a client. The computer will have a 6-core processor, 16GB memory, and a high-end graphics card that takes up 2 slots on the motherboard. Which of the following power supply wattages would be BEST to install for this system? A. 200W B. 300W C. 400W D. 500W
D
A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose? A. Fiber B. Coaxial C. CAT3 D. CAT6
D
A technician would like to load an operating system CD on startup. Which of the following settings would a technician change in the BIOS? A. Enable TPM B. Enable BIOS password C. Disable TPM D. Boot sequence
D
A user has a laptop and is trying to connect to a wireless network but is unable to see any SSIDs. Which of the following would be the FIRST thing that the technician should do? A. Connect the laptop to a wired connection B. Reboot the nearest access point C. Try to connect another device D. Check that the wireless radio is not turned off
D
A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue? A. Failed Operating System B. Faulty mouse C. Faulty CPU D. Not enough memory
D
A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT? A. Purchase a maintenance kit B. Use a different weighted paper C. Verify printer cables are connected D. Perform printer head cleaning
D
A user would like to buy a new computer and will eventually add several more hard drives and possibly a second video card. Which of the following form factors should be recommended? A. ITX B. Micro-ATX C. Mini-ITX D. ATX
D
A user, Peter, notices his laptop performance decreases while playing multimedia files. Which of the following would MOST likely increase performance? A. Install a high-end graphics card with onboard memory. B. Replace the sound card with a higher quality product. C. Upgrade the CPU. D. Increase SODIMM memory.
D
CompTIA A+ Question D-94 A new server has recently been purchased and needs to have the RAID configured for its four drives. Which of the following RAID levels would be set up to provide the BEST performance and data protection? A. 0 B. 1 C. 4 D. 5
D
For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers? A. Thermal B. Impact C. Inkjet D. Laser
D
On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following? A. Additional power to onboard devices B. Additional power to PCIx peripheral cards C. Additional power to the South Bridge D. Additional power to the CPU voltage regulator
D
Peter, a technician, is attempting to install a new printer on a Windows 7 Enterprise x86 machine. Upon inspection, Peter finds that he only has access to a 64-bit driver for the printer. Which of the following scenarios BEST describes the outcome of this situation? A. As long as the driver is signed, it should work with this version of Windows. B. As long as the driver is IA-64 compatible, it should work with this Windows version. C. Peter should install the driver using Windows Vista compatibility mode. D. A 32-bit driver will have to be found in order to install the printer.
D
Traffic coming across port 443 is for which of the following protocols? A. SFTP B. FTP C. HTTP D. HTTPS
D
Which of the following BEST explains how the data rate is doubled in DDR RAM? A. CPU clock speed is doubled B. Uses 64-bit instead of 32-bit architecture C. Memory clock speed is doubled D. Data transfer on both clock edges
D
Which of the following cable types is LEAST affected in areas of high EMI? A. UTP B. Coax C. STP D. Fiber
D
Which of the following commands can be used to verify the gateway IP address on a local computer? A. net use B. telnet C. ping D. ipconfig
D
Which of the following displays uses gas to display the image? A. OLED B. LED C. CRT D. Plasma
D
Which of the following expansion ports would be used to enable transfer of power, data, and video to peripheral devices on an Apple computer? A. HDMI Video B. Lightning C. USB 2.0 D. Thunderbolt
D
Which of the following is MOST likely to contain hazardous voltages? A. CD-ROM drive B. External USB drive C. Inkjet printer D. CRT display
D
Which of the following is representative of a class C address type? A. 10.15.1.4 B. 169.254.125.15 C. 172.20.15.5 D. 192.168.1.15
D
Which of the following is the FIRST option a technician should consider when deciding to purchase a docking station or port replicator? A. Difficulty or ease of use for the end user B. OS compatibility C. Whether there are enough ports D. Compatibility of the device it connects to
D
Which of the following is the MAXIMUM transfer speed of USB 2.0? A. 100 Mbps B. 400 Mbps C. 420 Mbps D. 480 Mbps
D
Which of the following is the MOST important aspect of the chain of custody? A. Reporting B. Preservation C. Observation D. Documentation
D
Which of the following memory types is shown in the graphic provided? A. RIMM B. RAMBUS C. SIMM D. SO-DIMM
D
Which of the following ports MUST be open to connect to a PC using RDP? A. 21 B. 80 C. 443 D. 3389
D
Which of the following protocols is used to assign an IP address to a host? A. FTP B. ATAPI C. DNS D. DHCP
D
Which of the following requires a MINIMUM of four hard drives? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10
D
Which of the following transmission methods is dependent on line of sight? A. 802.11 B. RF C. Bluetooth D. IR
D
Which of the following transmits a digital signal? A. VGA B. XGA C. Component video D. DisplayPort
D
Which of the following will send all received packets out all of its ports except the port it was received on? A. Switch B. Router C. WAP D. Hub
D
Which of the following would be a typical use for a KVM? A. Archiving network data B. Networking several PCs C. Providing network printer sharing D. Sharing peripherals among several PCs
D
Which of the following would be the MOST common use for a cable with a DE-15 connector? A. SCSI B. Printer C. RS-232 Serial D. VGA Video
D
A user calls the help desk to inform the technician that the desktop laser printer has bad memory and needs to be replaced. After some inquiry, the technician discovers that the user is receiving an "insufficient memory" error when trying to print photos. After verifying that print spooling has been enabled, which of the following is the BEST course of action for the technician? (Select TWO). A. Clear all temp files from the printer's spool folder on the user's PC B. Replace the desktop laser printer due to faulty onboard RAM C. Remove and reload the laser printer driver from the user's PC D. Recommend that the user print the photos using an inkjet printer E. Suggest that the user lower the size or resolution of the photos
D & E
Which of the following are the BEST features to include in a Home Theater PC? (Select TWO). A. Liquid Cooling B. VGA Output C. Dual Monitors D. Digital Audio E. HDMI Output F. NFC Capability
D & E
Which of the following cables can transmit Gigabit speeds? (Select TWO). A. CAT3 B. CAT4 C. CAT5 D. CAT5e E. CAT6
D & E
Emily, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware components is MOST likely in need of replacement? A. Hard drive B. Memory modules C. System fan D. Wireless card E. System board
E
