CompTIA A+ Chapter 14

In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

[] Processes

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

[] Details Correct. Use the Details tab to set the priority level of a specific process (such as an application or service).

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?

[] Open Task Manager and end the process associated with the application. Correct. Task Manager can be used to stop applications that are hanging.

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

[] Performance Monitor Correct. Performance Monitor is a Windows tool used specifically for viewing performance statistics. It can monitor and report in real time and can save collected data in logs for future use.

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time?

[] Performance Monitor Correct. The Performance Monitor monitors hardware and software to identify bottlenecks in real time.

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.

[] Research the error message on the web. Correct. The previous technician recorded the message, making it easy for you to research the error before arriving at the customer's location.

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?

[] Resolution Correct. Resolution is the number of vertical and horizontal pixels used to build one screen.

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?

[] Services Console Correct. The Services Console (services.msc) tool is located in Administrative Tools used to control Windows and third-party background services installed on a system.

What Windows utility can be used to find out what processes are launched at startup?

[] System Configuration Correct. The System Configuration tool is used to find out and control what processes are launched at startup.

A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue?

[] System Restore Correct. Windows creates periodic restore points that will allow the technician to easily revert back to a restore point that was created before the technician uninstalled the application.

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue?

[] System Restore is turned off. Correct. System Restore must be turned on to automatically create restore points.

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?

[] The malware removal process changed the file association for the .doc file type.

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue?

[] The operating system or driver is causing the issue. Correct. If an application functions properly in Safe Mode but fails to work when Windows is booted normally, there is a problem with Windows or a driver. Further troubleshooting steps need to be performed.

A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?

[] The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following best describes the reason for this issue?

[] The user must open the command-line interface using Run as administrator. Correct. The sfc command must be launched using an elevated command prompt.

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message?

[] The user must run the command using an elevated command prompt.

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue?

[] Uninstall the application. Correct. The scenario indicates that the user does not want the application. Of the choices given, uninstalling the application will be the best way to remedy this issue.

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem?

[] Update network settings. Correct. The network settings should be checked and updated as needed after the physical connections are verified.

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion?

[] Use the Services Console to stop and start the Spooler service. Correct. The Services Console (services.msc) is used to stop and start services. The Spooler service is one of the components responsible for passing print jobs from the computer to the printer.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?

[] Use the tasklist utility to locate the PID for the explorer.exe process. Correct. The tasklist utility is used to determine the PID (process identifier) for a running process. The PID is then used with the taskkill utility to terminate a process.

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

[] Users

Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)

[] Verify the network cable between the computer and router is connected and not damaged. Correct. A physical connection problem can cause limited or no connectivity issues. Checking physical connectivity is often the first step to take to resolve these issues. [] Verify the SOHO router is powered on and the port LEDs indicate connectivity. Correct. A SOHO router's LEDs can often assist in resolving connectivity issues. Flashing port LEDs on a SOHO router indicate a good connection.

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool?

[] mdsched.exe Correct. Windows Memory Diagnostics (mdsched.exe) is used to test the memory installed on a computer.

A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console?

[] mmc.exe Correct. The Microsoft Management Console (mmc.exe) can be used to create, save, and open tools commonly used by technicians. After the tool is customized, it can be distributed to other computers.