CompTIA A+ Exam 220-1001 - Troubleshooting Quiz

Once the theory of probable cause of the problem has been established, the next troubleshooting step should be:

Testing the theory to determine the problem cause

The Blue Screen of Death (BSoD) in MS Windows provides technical information that might help advanced users to determine the cause of stop error. Information typically displayed on the screen for this type of error includes: an error code, the memory address where it occurred, and the name of the driver that caused it. T or F

True

The final step of a troubleshooting process should involve documenting findings, actions and outcomes. This step comes after verification of full system functionality and the implementation of applicable preventive measures. T or F

True

When PC components are not getting enough power, common fixes include disconnecting all extraneous peripheral devices that might be putting too much load on the Power Supply Unit (PSU), reseating the PSU cable connectors inside the computer case, and using a PSU tester to check if the power supply is working properly. T or F

True

According to troubleshooting theory, when should verification of full system functionality and implementation of applicable preventative measures be performed?

After implementing the solution

Which of the following is the name for a permanent computer display screen discoloration caused by displaying the same static image for an extended period of time?

Burn-in

An IPv4 address within the range of 169.254.0.1 through 169.254.255.254 indicates a problem with what type of service?

DHCP

The term "Stuck pixel" refers to a tiny spot on an LCD monitor display screen that permanently remains black when it should be activated and displaying color. T or F

False

Which of the following actions should be the first step in a troubleshooting process?

Identifying the problem

After developing a plan of action to resolve a problem, the next step in a troubleshooting methodology should be to

Implement the solution

A POST card:

Is used to troubleshoot computer startup problems

The most common and simplest reasons that a computer monitor is unable to display a screen image include: (Select 2 answers)

Loose cable connections, & Wrong input selection

Which hardware components need attention when the issue symptoms on a failing system include loud noises from the inside of a computer case? (Select 3 answers)

Magnetic Hard Disk Drive (HDD), Cooling fans, & Power Supply Unit (PSU)

Which of the following would help ensure proper re-assembly of a serviced mobile device?

Using appropriate hand tools, Documenting and labeling cable and screw locations, Magnetic mat/separate containers used for holding disassembled parts, & Manufacturer documentation used as a reference.

What is a "Dead Pixel"?

a picture element in which all three RGB (red, green, blue) sub-pixels are permanently turned off, which creates a black spot in the display

"Pinwheel" is an informal term used for describing stop errors in:

macOS