Conflict exam
Which of the following describes a conflict which happens between a superior and a subordinate
Interpersonal conflict
According to the national Institute for occupational safety and health how many American employees feel stressed at work
40 percent
Which of the following third parties neither make the final decision nor have extensive expertise related to the conflict
A facilitator
Which of the following third-party should be involved in the conflict in parties believe they reach can reach a solution but need a third-party to manage the process
A facilitator
Which of the following third parties help conflicting parties clarify the situation decide a solution
A mediator
Which of the following complex can be categorized as a group conflict
Conflict between a company sales and marketing departments
Which of the following is not a discussed example of a threat which a conflict
A threat to one's family
Which of the following statements describes the word power
Ability to perform an action or the possession of control or influence over others
Saying "I understand how you feel right now," is an example of using which of the following active listening skills?
Acknowledging the feelings of the other party
Which of the following list the three tools of resolving conflicts
Active listening, collaborative attitude, and positive language
Which of the following third parties is given authority and here's all sides of the case, it discusses it with each party, and makes a final judgment based on the information gathered
An arbitrator
Which of the following is an example of a conflict caused by a personal factor
Conflict between two employees who have different personalities
Judges and juries are example of which of the following third parties
Arbitrator
Which of the following third parties have clear control over the final agreement
Arbitrator
Asking "could you give me an example of what you mean" is an example of which of the following active listening skills
Asking clarifying questions
Asking "what do you think about it?" is an example of using which of the following active listening skills
Asking people to share their perceptions
If a person simply refuse to deal with conflict and is in different to the outcome of the conflict which of the following conflict management styles as he or she chosen
Avoidance
List five types of conflict management
Avoidance Compromise Collaboration Competition Accommodate
Which of the following conflict management styles is high in assertiveness and low in cooperativeness
Competitive
Susan and Lee were in a conflict. Susan claims she would give up part of her interest if lee gave a part of his. This is an example of which type of conflict management style
Compromising
Which of the following statements describes a group conflict
Conflict on two or more teams in the same organization or among different organizations
David, the manager of a bookstore prefers to directly point out other's mistakes. Some employees see his communication style is rude and aggressive which of the following can cause such a conflict
Differences in work styles
Define conflict
Disagreement through parties involved perceive a threat to their needs, interests, or concerns
Which of the following statements best describes a conflict
Disagreement through which parties involved perceive a threat to their needs, interests, or concerns
A person with the collaborative mind is NOT likely to believe which of the following statements
During a conflict people should only focus on personal goals and final outcomes
Which of the following statements describes a conflict management style
Individuals preferred way to respond to conflict
arbitrator
Has clear control over the final agreements
Mediator
Helps conflicting parties clarify the situation and decide on a solution
Which of the following statements is likely to be used in avoidance conflict management style
I don't want to talk about it
Which of the following is a relationship factor which contributes to conflicts
Lack of trust
Which of the following is not one of the factors of successful mediation
Mediators age
Which of the following is defined as "the ability to perform an action or the possession of control or influence over others"
Power
According to Dr. Sandra Collins what are the three major types of factors which cause conflicts
Relationship factors, personal factors, and situational factors
Which of the following conflict Factors involved physical environment to which individuals are exposed
Situational factor
Which of the following is not a discussed result of a conflict
Smooth communication
Julie, the manager of a restaurant, was frustrated because one of the waiters was absent twice without any notification. However, instead of saying you were unreliable, Julie ask could you give me a little advance next time when you won't be able to work! which of the following positive language skills describes Julies communication style
Using a specific behavioral statement
Saying "I'm sure we can find a solution for this issue" is an example of which of the following positive language skills
Using relationship-b
Which of the following statements is likely to be used in the accommodating conflict management style
Whatever you decide works for me
Which of the following is most effective management style and most conflicts
collaborative