Conflict exam

Which of the following describes a conflict which happens between a superior and a subordinate

Interpersonal conflict

According to the national Institute for occupational safety and health how many American employees feel stressed at work

40 percent

Which of the following third parties neither make the final decision nor have extensive expertise related to the conflict

A facilitator

Which of the following third-party should be involved in the conflict in parties believe they reach can reach a solution but need a third-party to manage the process

A facilitator

Which of the following third parties help conflicting parties clarify the situation decide a solution

A mediator

Which of the following complex can be categorized as a group conflict

Conflict between a company sales and marketing departments

Which of the following is not a discussed example of a threat which a conflict

A threat to one's family

Which of the following statements describes the word power

Ability to perform an action or the possession of control or influence over others

Saying "I understand how you feel right now," is an example of using which of the following active listening skills?

Acknowledging the feelings of the other party

Which of the following list the three tools of resolving conflicts

Active listening, collaborative attitude, and positive language

Which of the following third parties is given authority and here's all sides of the case, it discusses it with each party, and makes a final judgment based on the information gathered

An arbitrator

Which of the following is an example of a conflict caused by a personal factor

Conflict between two employees who have different personalities

Judges and juries are example of which of the following third parties

Arbitrator

Which of the following third parties have clear control over the final agreement

Arbitrator

Asking "could you give me an example of what you mean" is an example of which of the following active listening skills

Asking clarifying questions

Asking "what do you think about it?" is an example of using which of the following active listening skills

Asking people to share their perceptions

If a person simply refuse to deal with conflict and is in different to the outcome of the conflict which of the following conflict management styles as he or she chosen

Avoidance

List five types of conflict management

Avoidance Compromise Collaboration Competition Accommodate

Which of the following conflict management styles is high in assertiveness and low in cooperativeness

Competitive

Susan and Lee were in a conflict. Susan claims she would give up part of her interest if lee gave a part of his. This is an example of which type of conflict management style

Compromising

Which of the following statements describes a group conflict

Conflict on two or more teams in the same organization or among different organizations

David, the manager of a bookstore prefers to directly point out other's mistakes. Some employees see his communication style is rude and aggressive which of the following can cause such a conflict

Differences in work styles

Define conflict

Disagreement through parties involved perceive a threat to their needs, interests, or concerns

Which of the following statements best describes a conflict

Disagreement through which parties involved perceive a threat to their needs, interests, or concerns

A person with the collaborative mind is NOT likely to believe which of the following statements

During a conflict people should only focus on personal goals and final outcomes

Which of the following statements describes a conflict management style

Individuals preferred way to respond to conflict

arbitrator

Has clear control over the final agreements

Mediator

Helps conflicting parties clarify the situation and decide on a solution

Which of the following statements is likely to be used in avoidance conflict management style

I don't want to talk about it

Which of the following is a relationship factor which contributes to conflicts

Lack of trust

Which of the following is not one of the factors of successful mediation

Mediators age

Which of the following is defined as "the ability to perform an action or the possession of control or influence over others"

Power

According to Dr. Sandra Collins what are the three major types of factors which cause conflicts

Relationship factors, personal factors, and situational factors

Which of the following conflict Factors involved physical environment to which individuals are exposed

Situational factor

Which of the following is not a discussed result of a conflict

Smooth communication

Julie, the manager of a restaurant, was frustrated because one of the waiters was absent twice without any notification. However, instead of saying you were unreliable, Julie ask could you give me a little advance next time when you won't be able to work! which of the following positive language skills describes Julies communication style

Using a specific behavioral statement

Saying "I'm sure we can find a solution for this issue" is an example of which of the following positive language skills

Using relationship-b

Which of the following statements is likely to be used in the accommodating conflict management style

Whatever you decide works for me

Which of the following is most effective management style and most conflicts

collaborative