Conflict Management - Practice Test & Quiz

which of the following is NOT considered a conflict?

a) an unhappy employee quitting his job

which of the following is an indication that Bill is listening carefully during his conflict resolution process?

a) he is taking lots of notes

which of the following statements is considered a neutral argument?

b) "I feel we can improve our communication."

restate the sentence, "You are not telling me what is going on!" to avoid assigning blame and make it a more neutral.

by saying, "you are not telling me what is going on!" you are being negative and accusatory, which makes the conflict more difficult to resolve. instead, phrase the question to express how you are feeling. "i feel like we aren't communicating very effectively," or "i want to try to express our emotions better," are possible substitutes.

which of the following is NOT an example of a personal attitude toward a conflict?

c) future goals

which of the following scenarios does NOT involve feelings leading to conflict?

c) sally shares betty's concerns

which of the following is an influence on conflict resolution?

d) capability, nature of the conflict, and personal attitudes

which of the following is NOT another way of stating that perceptions differ?

d) most people share similar opinions on important life matters.

Conflicts arise when (blank).

d) values differ or are questioned, power is used to manipulate, or perceptions vary

briefly describe the factors and characteristics that influence conflict resolution.

factors like personal attitudes, the nature of the conflict, and the capability of those involved can affect conflict resolution. personal attitudes are how people feel about a given issue, including prejudices, biases, prior experience, and level of importance. trying to control attitudes of others can cause problems. the nature of the conflict is what the conflict is about, how severe the conflict is, if it can be resolved easily, whether it will take much sacrifice, and how heated it can get. the capability of the people involves asks about the communication skills of those involved. also, this asks whether everyone is on the same level and if they all have what they need to work on conflict, including time, money, and support.

true or false, a conflict is a fight, struggle, or disagreement, between a minimum of three or more people.

false

true or false, a problem at work must be handled the same way as a personal conflict.

false

true or false, a strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.

false

true or false, two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

false

true or false, unless each step in the conflict resolution process is followed precisely, a conflict cannot be resolved.

false

true or false, when arguing with a coworker, it is best to point out mistakes immediately so you don't forget something later.

false

what is the benefit of using neutral arguments to express oneself while in a conflict?

it is extremely beneficial to use neutral arguments to express ourselves in conflict. by doing this, we aren't being accusatory or going through the resolution process in bad faith. if we don't use neutral arguments, we'll have a hard time finding a conclusion. so, we use neutral arguments and remain positive to ensure everyone's on board.

briefly describe the factors that can lead to conflict.

there are five primary factors that lead to conflict, including essential needs, perceptions, power, values, and feelings. essential needs refer to things essential to well-being. conflict can arise from this when these needs are denied, taken away, or ignored. because there are multiple perceptions one can have of a given situation, groups who have various perceptions may start conflict. power can lead to conflict when it is wielded over, used to take advantage of, or taken from others. when values, beliefs, and principles like religion, politics, loyalty, freedom, and friendship are not accepted, conflict may arise. lastly, conflict occurs when feelings or emotions dictate action, are ignored, or differ.

true or false, if a classmate bullies another person to cheat on an exam for them, this is an example of wielding power.

true

how can you adapt strategies for conflict resolution to your own personal life when a problem arises with friends or family?

when a conflict arises in my personal life, i can consider the conflict resolution process detailed in this lesson to make my conflict resolution more effective. this includes laying out ground rules, defining the problem, proposing solutions, listening carefully, agreeing on shared values, brainstorming, and agreeing on a resolution. this resolution might be a compromise, arbitration, mediation, or agree to disagree.