Conflict Resolution Section 4

Forgiveness

focusing on the present after reflecting deeply on the past, desire to be free of negative patterns that reduce the quality of your life, you are willing to do your own interior work, regardless of what the other person is able or willing to do, developing compassion for yourself and others, giving up the idea of getting eve, therefore enabling yourself live more feely and happily

Informal intervention

ie) helping friends, work associates, or family members resolve conflict

formal intervention

ie) using coaches, mediators, counselors, arbitrators, and the courts

3 step model of forgiveness

injured innocence, obsession, transcendence

Facilitation

making processing faster, usually as a result of priming. It is the opposite of inhibition

secondary wound

making someone to forget what happened, forgive & forget, forces them not to trust their own perceptions

settlement conference

mediation by a judge before they go to trial

Shuttle diplomacy

mediator keeps parties separate and goes back and forth with proposals

collective bargaining power

method whereby representatives of the union and employer determine wages, hours, and other conditions of employment through direct negotiation with management

Trial Psychology

munsterberg, typically take basic social and cognitive principles and apply them to issues in the legal system such as eyewitness memory, jury decision-making, investigations, and interviewing

distributive negotiation

(win-lose) One party's loss is another's gain and vice versa

Ho'oponopono

Hawaiian view of forgiveness that connects relationship among god, the land, and the people in a triangular formation that can be thrown off if people are not in harmony

Conciliation

Method of nonbinding dispute resolution involving a third party who tries to help disputing parties reach a mutually agreeable decision; also known as mediation

perceived interference

Necessary to complete the conditions for conflict. If the presence of another person interferes with desired actions, conflict intensifies. Conflict is associated with blocking, and the person doing the blocking is perceived as the problem

facilitation

Someone guiding the process to solve conflict

integrative negotiation

a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict

Mediation

a method of settling disputes outside of court by using the services of a neutral third party, called a mediator. The mediator acts as a communicating agent between the parties and suggests ways in which the parties can resolve their dispute.

eddies

areas where it is safe to pull over in a river, long-term, low-grade, simmering resentment pool that one gets stuck in from time to time

siding

creates win/lose mentality, causes escalation by rejected party, increases conflict participants, complicates issues, increases the stake of the conflict outcome

coaching

dispute resolution option for those who are unable to engage in mediation, requires a systems level of thinking ad is designed to empower clients to handle their own conflict

Binding Arbitration

enforceable in court, the judgement is final

empathy

feeling with or for another person

self-forgiveness

finally forgiving yourself after the process of receiving or offering forgiveness

Advantages of Mediation

o Control outcome o Integrative solutions: because the parties know what will work for them and the mediator helps craft unique solutions o Efficiency o Conflict management o Conflict prevention o Relationship preservation: parties meet underling interests rather than fight over positions (positions= what you ask for in a negotiation) o Comprehensiveness o Quality of consent: the parties themselves control their outcome - you control your own verdict and you have more buy in for that outcome o Individual transformation o Mutual stake in outcome: because parties are active and involved their solutions are more likely to be carried out o Helps court backlogs and win/lose adversarial approach

Advantages of Adjudication

o Guaranteed outcome o Nature of enforceability o Parties have to participate o Does not require ability to work together o Power balancing to a degree o Professionals speak for parties o Asymmetrical conflict: (one party has more power ex: parents and children) intervention with adjudication empowers the weaker party o Legal precedent: worried about people opening the flood gates- go all the way through o Privacy issues

Third Party Intervention

occurs when a group seeks the services of an impartial outsider who has no direct connections to the group but has the skills needed to analyze the conflict and help resolve it

unfair bonding

one of the parties succeeds in allying with you, resulting alliance lessens the other side's power in the conflict and creates new issues in the conflict

scarcity of resources

only a limited amount of resources available to produce the unlimited amount of goods and services we desire

Threat Assessment

process to determine the credibility and seriousness of a threat being carried out

counseling

services of a professional to help resolve disputes, must have certain licenses or credentials and is paid for the services, still empowers/guides parties to come to their own resolution

gestures

some nonverbal hints that the process of forgiveness is underway or may have been completed in an implicit way

Ombuds

someone who supports or promotes the needs and interests of another person

Victim-Offender Restitution (VOR)

specialized form of mediation designed for cases in which someone is guilty of a crime

Arbitration

the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)

third force

the power of the community, disputants meet in front of others and work the conflict through with the participation of the community

Adjudication

the process by which a third party acting as judge makes a decision that the parties to a dispute have to accept, parties are unable to solve their own conflicts

reconciliation

the process of repairing a relationship so that reengagement, trust, and cooperation become possible after a transgression or violation

forbearance

to refrain from revenge or punishment after someone has hurt us or transgressed against us

Nonbinding Arbitration

when parties have not contractually agreed to binding arbitration, if parties do not accept the judgement then they proceed to more arbitration in court

imbalance of power

when people in positions of greater authority or power expect those with less power to forgive