Conflict Resolution Section 4
Forgiveness
focusing on the present after reflecting deeply on the past, desire to be free of negative patterns that reduce the quality of your life, you are willing to do your own interior work, regardless of what the other person is able or willing to do, developing compassion for yourself and others, giving up the idea of getting eve, therefore enabling yourself live more feely and happily
Informal intervention
ie) helping friends, work associates, or family members resolve conflict
formal intervention
ie) using coaches, mediators, counselors, arbitrators, and the courts
3 step model of forgiveness
injured innocence, obsession, transcendence
Facilitation
making processing faster, usually as a result of priming. It is the opposite of inhibition
secondary wound
making someone to forget what happened, forgive & forget, forces them not to trust their own perceptions
settlement conference
mediation by a judge before they go to trial
Shuttle diplomacy
mediator keeps parties separate and goes back and forth with proposals
collective bargaining power
method whereby representatives of the union and employer determine wages, hours, and other conditions of employment through direct negotiation with management
Trial Psychology
munsterberg, typically take basic social and cognitive principles and apply them to issues in the legal system such as eyewitness memory, jury decision-making, investigations, and interviewing
distributive negotiation
(win-lose) One party's loss is another's gain and vice versa
Ho'oponopono
Hawaiian view of forgiveness that connects relationship among god, the land, and the people in a triangular formation that can be thrown off if people are not in harmony
Conciliation
Method of nonbinding dispute resolution involving a third party who tries to help disputing parties reach a mutually agreeable decision; also known as mediation
perceived interference
Necessary to complete the conditions for conflict. If the presence of another person interferes with desired actions, conflict intensifies. Conflict is associated with blocking, and the person doing the blocking is perceived as the problem
facilitation
Someone guiding the process to solve conflict
integrative negotiation
a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict
Mediation
a method of settling disputes outside of court by using the services of a neutral third party, called a mediator. The mediator acts as a communicating agent between the parties and suggests ways in which the parties can resolve their dispute.
eddies
areas where it is safe to pull over in a river, long-term, low-grade, simmering resentment pool that one gets stuck in from time to time
siding
creates win/lose mentality, causes escalation by rejected party, increases conflict participants, complicates issues, increases the stake of the conflict outcome
coaching
dispute resolution option for those who are unable to engage in mediation, requires a systems level of thinking ad is designed to empower clients to handle their own conflict
Binding Arbitration
enforceable in court, the judgement is final
empathy
feeling with or for another person
self-forgiveness
finally forgiving yourself after the process of receiving or offering forgiveness
Advantages of Mediation
o Control outcome o Integrative solutions: because the parties know what will work for them and the mediator helps craft unique solutions o Efficiency o Conflict management o Conflict prevention o Relationship preservation: parties meet underling interests rather than fight over positions (positions= what you ask for in a negotiation) o Comprehensiveness o Quality of consent: the parties themselves control their outcome - you control your own verdict and you have more buy in for that outcome o Individual transformation o Mutual stake in outcome: because parties are active and involved their solutions are more likely to be carried out o Helps court backlogs and win/lose adversarial approach
Advantages of Adjudication
o Guaranteed outcome o Nature of enforceability o Parties have to participate o Does not require ability to work together o Power balancing to a degree o Professionals speak for parties o Asymmetrical conflict: (one party has more power ex: parents and children) intervention with adjudication empowers the weaker party o Legal precedent: worried about people opening the flood gates- go all the way through o Privacy issues
Third Party Intervention
occurs when a group seeks the services of an impartial outsider who has no direct connections to the group but has the skills needed to analyze the conflict and help resolve it
unfair bonding
one of the parties succeeds in allying with you, resulting alliance lessens the other side's power in the conflict and creates new issues in the conflict
scarcity of resources
only a limited amount of resources available to produce the unlimited amount of goods and services we desire
Threat Assessment
process to determine the credibility and seriousness of a threat being carried out
counseling
services of a professional to help resolve disputes, must have certain licenses or credentials and is paid for the services, still empowers/guides parties to come to their own resolution
gestures
some nonverbal hints that the process of forgiveness is underway or may have been completed in an implicit way
Ombuds
someone who supports or promotes the needs and interests of another person
Victim-Offender Restitution (VOR)
specialized form of mediation designed for cases in which someone is guilty of a crime
Arbitration
the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
third force
the power of the community, disputants meet in front of others and work the conflict through with the participation of the community
Adjudication
the process by which a third party acting as judge makes a decision that the parties to a dispute have to accept, parties are unable to solve their own conflicts
reconciliation
the process of repairing a relationship so that reengagement, trust, and cooperation become possible after a transgression or violation
forbearance
to refrain from revenge or punishment after someone has hurt us or transgressed against us
Nonbinding Arbitration
when parties have not contractually agreed to binding arbitration, if parties do not accept the judgement then they proceed to more arbitration in court
imbalance of power
when people in positions of greater authority or power expect those with less power to forgive