CPT1 final exam
1. another name for blood bank is? A. immunohematology b. immunology c. microbiology d. serology
answer: A. immunohematology
proof of participation in workshops to upgrade skills required by some agencies to renew certification is called a. accreditation b. CEUS c. essentials d. iACET
answer: B. CEUS
2. with which other hospital department would the laboratory coordinate therapeutic drug monitoring? a. nuclear medicine b. pharmacy c. physical therapy d. radiology
answer: B. Pharmacy
which of the following is an ex of a confirming response to a patient? a. i do not know what you mean b. i have no idea how long it will take c. i understand how you must be feeling d. im on a tight schedule right now
answer: C.
it is improper telephone protocol to: a. answer the phone promptly b. clarify ND record info c.hang up on angry callers d. prioritize callers, if necessary
answer: C. hang up on angry caller
outpatient phlebotomy, such as in a physicians office or patient care service center, will be assigned a code for reinbursment using which national coding system? a. AHCCCS b. APC c. CPT d. HIPAA
answer: CPT
which department is responsible for administering oxygen therapy? a. cardiodiagnostics b. electroencephalography c. physical therapy d. respiratory therapy
answer: D. Respiratory therapy
the term "phlebotmy" is derived from greek words that, literally translated, mean a. bloodcollection b. capillary puncture c. vein dissection d. vein incision
answer: D. Vein incision
3. promoting good public relations is a part of the phlebotomists role because.. a. a phlebotomist is a representative of the lab throughout the facility b. good PR promotes a harmonious relationship with the staff c. patients often equate venipunc. experiences with the overall hospital care. d. all the above
answer: D. all the ABOVE
which of the following is an example of a barrier to effective communication with a patient? the patient a. does not speak english b. is a very young child c. is emotionally upset d. all above
answer: D. all the above
which of the following communicates unprofessionalism? a. clean labcoat b.long hair pulled back c. short, clean fingernails d. intense odor of cologne
answer: D. intense odor of cologne
the term used to describe sophisticated and highly complex medical care is.. a. managed care b. primary care c. secondary care d. tertiary care
answer: D. tertiary care
the term used when blood is withdrawn to dangerous or deadly limits is..
answer: exsanguinate
which of the following is an ex of negative kinetics? a. eye contact b.frowning c. touching d. smiling
answer: frowning
the study of a persons concept and use of space is known as..
answer: prexemics
