cricket test

¡Supera tus tareas y exámenes ahora con Quizwiz!

On the Cricket Unlimited MORE, how much does the customer pay for the 5th line?

$30

What plan does not get any discount?

$30.00 plan

If a customer is 1-day late renewing on a one line plan what occurs?

$5.00 Late Fee

What are the actual extra smile steps (6)?

1 Warm Welcome 2 Uncover Needs 3 recognize solution 4. gain agreement Thoroughly Educate 6 Sincerely thank

Customer who signed up for 4 of the unlimited more Plan will pay how much for the plans?

130

What is the minimum price requirement on the first phone for Ppp?

149.99

change number cost

15

how much extra will it cost if you are 30 to 50 days late

15

4 price points of our plans for single line?

1: $30 5gb 2: $40 10gb 3: $55 unlimited uncapped 4: $60 unlimited uncapped

What are the Current Simply Data plans that Cricket offers and what are the price point for each Simply data plan?

20GB for $35 A month 50 gb 55.00 month 100GB for $90 A month

If a customer returns their handset in new like condition what is their restocking fee?

25

On the Cricket Unlimited core how much does the customer pay each month for a 5th line?

25

how much is an activation fee

25

restocking fee

25

cricket protect plus

3 claims per year and unlimited 29 dollar repair, my expert app, unlimited my photo vault storage

How much does the customer pay per month for the 2nd line on the Unlimited more plan?

30.00

A customer that wants to pay by cash each month must renew on what day?

30th

When using Bill Pay, what is a required step by our company?

4 digit pin

how much does cricket rep on the phone assisted payment

4 dollars

what plans include free calling texting and data to and from Canada and Mexico

40 dollar plan 55 plan and 60 plan

What is the initial payment for Progressive leasing?

49.99

how much extra will it cost if you are 3 to 29 days late on one line

5 dollars

how long do you have to add cricket protect

7 days

how long to return the phone

7 days

What are the items you cannot finance on PPP program?

Activation fee,Your monthly first bill, Cricket Protect or add on's.

If I am planning on traveling to Mexico, what can I do to make sure my phone will work?

Be on UNLIMITED CORE OR UNLIMITED MORE or the $40 10 GB plan.

Cricket Unlimited more is advertised at what speed?

Capped

All commissions are subject to being charged back to employees if the phone is returned before 180 days vesting has occurred?

False

The exchange policy when a customer comes in with a defective phone is, the phone needs to be less than 14 days from date of original purchase and in like new condition, with box and all packing material and no water damage?

False

If a customer brings their phone from another carrier what should you do to make sure it works with our network? (choose the BEST answer)

First check IMEl/BYOD compatibility checker in Aktivate then put a cricket SIM in device to make sure it is unlocked.

family plan?

Group Save

PPP

Phone Payment Plan

What is the reason Cricket wants us to sign all customers up for My Cricket?

Refer a friend

5 current phone brands

Samsung, Motorola, Apple, cricket, TCL

A customer who wants to do a BYOD and has an AT&T branded phone will work with our network for sure unless it is a 3G phone?

True

All customer info must either be in our file cabinet or out of reach to customers. If thrown away, it must be shredded; this includes any post it notes with only name and number on it?

True

If you need to reprint a receipt on Aktivate, you must have the invoice # or the phone #.

True

The opening salesperson is responsible for setting a cash float of $150.00 in RQ4 before the store opens. Before doing the cash out at night the closer needs to verify a float was set before settling.

True

When closing if there is more than a +/-$5 variance I need to contact the store manager.

True

When doing a return/exchange you are responsible to make sure the phone is in "like new condition", not scratched or water damaged with all packing materials, box, home plug and cord. The IMEI of the phone must match the IMEI of the receipt from RQ4. If I take back a phone that does not meet the requirements, I will be responsible for the cost of the phone and be written up.

True

when doing an upgrade, never insert a live sim card in the device that is being sold until the sale is completed so that the phone will remain sellable.

True

Cricket Unlimited core is advertised at what speed?

Uncapped

What does LTE stand for? LONG TERM EVELOUTION

What does the UW in 5G UW stand for? ULTRA WIDEBAND

5 key behaviors

great, exchange, positive attitude, undivided attention, walk customer to door

10 10 rule

greet customer within 10 seconds

huff?

heads up face forward

Cricket Protect and protect plus

insurance for device, 8 for protect 11 for cp plus

3 things were are expected to due

make a friend, make impression, make a match

how much will be refunded to customer after decides they don't want cricket plan

no refund

60 days late

phone number is lost

where can you check what decides are eligible for 29 dollar screen repair

phoneclaim.com/Cricket

cricket protect

protect: 3 claims per year 29 dollar screen repair 16gb my photo vault storage

what will be refunded to customer to return phone in return policy

refund of handset only minus restocking fee

all smartphone plans include

talk text data

3 benefits of going with unlimited more

unlimited data, free HBO max, 15gb hotspot 150 cloud storage free calling to Mexico and Canada


Conjuntos de estudio relacionados

Economics - 3.1.1 - Sizes and types of firms - A Level

View Set

study guide for corrections AP bio

View Set

Chapter 8 - Securing Information Systems

View Set

Atherosclerosis - thrombosis Webpath questions

View Set

Behaviors- Interpersonal Violence

View Set

2.1 Definitions Under the Uniform Securities Act

View Set