cricket test
On the Cricket Unlimited MORE, how much does the customer pay for the 5th line?
$30
What plan does not get any discount?
$30.00 plan
If a customer is 1-day late renewing on a one line plan what occurs?
$5.00 Late Fee
What are the actual extra smile steps (6)?
1 Warm Welcome 2 Uncover Needs 3 recognize solution 4. gain agreement Thoroughly Educate 6 Sincerely thank
Customer who signed up for 4 of the unlimited more Plan will pay how much for the plans?
130
What is the minimum price requirement on the first phone for Ppp?
149.99
change number cost
15
how much extra will it cost if you are 30 to 50 days late
15
4 price points of our plans for single line?
1: $30 5gb 2: $40 10gb 3: $55 unlimited uncapped 4: $60 unlimited uncapped
What are the Current Simply Data plans that Cricket offers and what are the price point for each Simply data plan?
20GB for $35 A month 50 gb 55.00 month 100GB for $90 A month
If a customer returns their handset in new like condition what is their restocking fee?
25
On the Cricket Unlimited core how much does the customer pay each month for a 5th line?
25
how much is an activation fee
25
restocking fee
25
cricket protect plus
3 claims per year and unlimited 29 dollar repair, my expert app, unlimited my photo vault storage
How much does the customer pay per month for the 2nd line on the Unlimited more plan?
30.00
A customer that wants to pay by cash each month must renew on what day?
30th
When using Bill Pay, what is a required step by our company?
4 digit pin
how much does cricket rep on the phone assisted payment
4 dollars
what plans include free calling texting and data to and from Canada and Mexico
40 dollar plan 55 plan and 60 plan
What is the initial payment for Progressive leasing?
49.99
how much extra will it cost if you are 3 to 29 days late on one line
5 dollars
how long do you have to add cricket protect
7 days
how long to return the phone
7 days
What are the items you cannot finance on PPP program?
Activation fee,Your monthly first bill, Cricket Protect or add on's.
If I am planning on traveling to Mexico, what can I do to make sure my phone will work?
Be on UNLIMITED CORE OR UNLIMITED MORE or the $40 10 GB plan.
Cricket Unlimited more is advertised at what speed?
Capped
All commissions are subject to being charged back to employees if the phone is returned before 180 days vesting has occurred?
False
The exchange policy when a customer comes in with a defective phone is, the phone needs to be less than 14 days from date of original purchase and in like new condition, with box and all packing material and no water damage?
False
If a customer brings their phone from another carrier what should you do to make sure it works with our network? (choose the BEST answer)
First check IMEl/BYOD compatibility checker in Aktivate then put a cricket SIM in device to make sure it is unlocked.
family plan?
Group Save
PPP
Phone Payment Plan
What is the reason Cricket wants us to sign all customers up for My Cricket?
Refer a friend
5 current phone brands
Samsung, Motorola, Apple, cricket, TCL
A customer who wants to do a BYOD and has an AT&T branded phone will work with our network for sure unless it is a 3G phone?
True
All customer info must either be in our file cabinet or out of reach to customers. If thrown away, it must be shredded; this includes any post it notes with only name and number on it?
True
If you need to reprint a receipt on Aktivate, you must have the invoice # or the phone #.
True
The opening salesperson is responsible for setting a cash float of $150.00 in RQ4 before the store opens. Before doing the cash out at night the closer needs to verify a float was set before settling.
True
When closing if there is more than a +/-$5 variance I need to contact the store manager.
True
When doing a return/exchange you are responsible to make sure the phone is in "like new condition", not scratched or water damaged with all packing materials, box, home plug and cord. The IMEI of the phone must match the IMEI of the receipt from RQ4. If I take back a phone that does not meet the requirements, I will be responsible for the cost of the phone and be written up.
True
when doing an upgrade, never insert a live sim card in the device that is being sold until the sale is completed so that the phone will remain sellable.
True
Cricket Unlimited core is advertised at what speed?
Uncapped
What does LTE stand for? LONG TERM EVELOUTION
What does the UW in 5G UW stand for? ULTRA WIDEBAND
5 key behaviors
great, exchange, positive attitude, undivided attention, walk customer to door
10 10 rule
greet customer within 10 seconds
huff?
heads up face forward
Cricket Protect and protect plus
insurance for device, 8 for protect 11 for cp plus
3 things were are expected to due
make a friend, make impression, make a match
how much will be refunded to customer after decides they don't want cricket plan
no refund
60 days late
phone number is lost
where can you check what decides are eligible for 29 dollar screen repair
phoneclaim.com/Cricket
cricket protect
protect: 3 claims per year 29 dollar screen repair 16gb my photo vault storage
what will be refunded to customer to return phone in return policy
refund of handset only minus restocking fee
all smartphone plans include
talk text data
3 benefits of going with unlimited more
unlimited data, free HBO max, 15gb hotspot 150 cloud storage free calling to Mexico and Canada
