CSA!!
What is a data policy?
Enables admins to set mandatory and read only states for fields and can enforce data consistency across applications. You can set import data as read only, e.g., user info
A role cannot contain any other role? (T/F)
False
A role does not inherit all the permissions of any other roles it includes. (T/F)
False
All users can manage and setup import sets. (T/F)
False
Business rules are real time
False
LDAP records can be updated by ServiceNow. (T/F)
False
Transform maps can only be used once. (T/F)
False
UI policies and Business rules can monitor changes of fields in a form (T/F)
False
You cannot revert update set versions. (T/F)
False
What does 'Coalesce' field mean?
Field/s will be set a unique key
What does the available list composed of in the slush bucket?
Fields which are existing on table
Where would you create the order guide choices/questions (e.g., department)?
Go to the order guide and go to the variables section.
In import sets which among the following is true with respect to coalesce?
If the source import sets data does match with the destination production data then a new record is created.
Which feature helps you in testing what another user sees in the instance without logging in with the user credentials?
Impersonate
What does the list editor do?
It allows you to update the record without having to into a form
What does the transform map do?
It determines the relationship between fields displaying in an import set table to fields in an existing ServiceNow table
What is an access control?
It is a security rule defined and set at the row level and the column level, and it is executed when attempting to access any ServiceNow table
What does a dictionary override do?
It provides the ability to override several aspects of a field in extended tables
How does automating in a Transform Map work?
It takes the names of import set table heading and matches it against the existing column field name
What is UI policy?
It's a rule that applies to a form to dynamically change the ways the fields behave in a form
What does the red form field indicator mean?
Its a required field that requires a value
What is contextual security?
Its a system security type, which Controls every level in the servicenow object hierarchy. You can control specific tables and fields.
What external sources can you import using an import set?
JDBC, HTTP, FTP, EXCEL, XML
In service catalog application, which module is used for creating items?
Maintain Items
How do you change the sort sequence of fields or task?
Modify the order field
ESS Users can see which of the modules?
My Requests, Requested Items, Incidents
Which one on the homepage has access to knowledge base?
News
Where do Business rule runs?
On Server Side
Where do UI policies run?
On the client side (browser)
To create two columns in a form, how many splits should be used
One
Client Script on the Task table will be applied to Problem table as well
Only if inherit is true
The upgrade history module helps an admin locate and resolve upgrade conflicts by reverting customization to the base version if necessary. (T/F)
True
We can draw multiple transition from a single activity in workflow. (T/F)
True
When a request is rejected a notification is sent and sets the status to rejected. (T/F)
True
You cannot deactivate a plugin, once it has been activated. (T/F)
True
Jelly Scripting is used in which of the following? (Select all that Apply)
UI Macros, Content Management system
What can be used to move group of different changes from one instance to other instance?
Update Set
Where can you view a series of customizations?
Update set
Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow?
Variable Types
What are the workflow activities?
Waiting for approval>fulfillment>delivery>completed
What is the name of text indexing search engine used in ServiceNow?
Zing
What is a healthy total response time for Network, browser & server?
3 seconds, On Average
What is an order Guide?
An order guide provides the ability to order multiple related items as one request
If the system is going to be upgraded, what will be exempt from the upgrade?
Any record that has been altered from the base by the customer
What gets skipped during a major upgrade?
Any record that has been altered from the base state. The upgrade app looks at the customer update table (e.g,, sys_update_xml)
What are the main components of the User Interface in ServiceNow (UI16): (Select all that Apply)
Banner, Left Navigation Pane, Content Area
Task table is a _ table.
Base
Which among the following is true regarding UI Policies?
Based on the condition, it can be decided when to make it visible/hidden
In Knowledge Base, articles are grouped by?
Categories
What does a patch release fix?
Combines hot fixes from last feature release and does other fixes
Based on the condition, it can be decided when to make it visible/hidden
Conditional Expressions, Scripts, Roles
Which instant messaging application will provide real-time text communication between users in system?
Connect Chat
Aside from viewing the schema map, what else can you do in tables & columns module?
Create a new table or edit an existing table, Create a new application or browse existing applications, Delete all records from a table
What are update sets?
Customization that can be moved from 1 instance to another
How to make a fields madatory at data base level, before updating or inserting?
Data Policy
What is the correct sequence of the steps of a Knowledge article?
Draft, Review, Publish, Retire
What are some symptoms to look for when troubleshooting Slow performance of the ServiceNow Instance? (Select all that Apply)
Operations seem to run slower than they did before. Slower performances across all or specific applications in the instance Slow response time when entering data into applications
Following types of reports are available in ServiceNow: (Select all that apply)
Pareto, Line, Chart, Donut, List
Inbound action can be used to: (Select all that Apply)
Parse Email, Modify records, Create Records
How to capture workflow in update sets?
Publish
When you open a service catalog and click the order button what gets created?
REQ>RITM>TASK
How does ServiceNow system handle the import set data while running Transform Maps?
Records are overwritten when the data in the instance matches the data being imported and the Coalesce field is set to true
What can you do if the Homepage is slow?
Remove some gauges or change the refresh rate
What does RITM stands for?
Requested Item
What do client request + server response =?
Round trip
In Service Catalog, when a user orders several Items, following records are created: (Select all that Apply)
SCTASK, REQ, RITM
What are the type of SLAs?
SLA, OLA, UC
To see the relationship between tables in a graphical view, what is used?
Schema Map
Which can send out Notifications?
Script, Business Rule, Workflow
To access the control list you have to have which access?
Security_Admin
How to get security_admin role/ elevated privilege for a user session.
Select the security_admin option in the Elevate Roles section
What is SLM?
Service Level Management
Where can we create SLAs, OLAs and Underpinning Contracts?
Service Level Managment
Where would you go to create an order guide?
Service catalog > catalog definition > order guides and click new
What does SAAS stands for?
Software as a service
What database kept all the customization that you made on your instance?
Sys_update_XML
What are the examples of one to many database?
Sys_user, Sys_User_Group, KB_Knowledge
Where would you go to start an import set?
System Import Sets > Load Data
Where is data stored?
Tables
Which application has the links to view field attributes for tables?
Tables & Columns
Which of the following are base tables in ServiceNow?
Task, cmdb
Which table stores the Task SLA records for the SLA's attached to particular tasks?
Task_sla
What does specifying a coalesce mean?
The field or fields you specify will be used as a unique key
Which among the following is correct regarding access control list?
The row level and field level rule both should be active before required operation should takes place
Which of the following is correct regarding new groups, new CIs , new user
They are not captured in update sets
A Business rule can be set before or after the database action has occurred. (T/F)
True
Can we coalesce multiple fields? (T/F)
True
Elevated roles are available for only one session (T/F)
True
Giving roles to groups considered best practices when it comes to assigning roles. (T/F)
True
If a row level and a field level rule are in conflict, both rules must be met before an operation is allowed. (T/F)
True
Insert UI Action on the form creates a new record and redirects us to previous viewed page. (T/F)
True
Like business rules, notifications can be created when a record is inserted or updated. (T/F)
True
Production, Development and Test/QA are the only types of environments in remote instances ServiceNow.
True
ServiceNow runs on Apache tomcat web server. (T/F)
True
An ACL is _ type of security
contextual
Which of the following can be an example of Out Of The Box table?
incident
What are the types of Client script used in ServiceNow?
onCellEdit & onLoad onSubmit & onChange
Where are UI actions executed?
server side
Unique ID is stored in which field of table
sys_id
Parent of incident and problem table?
task
