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What is a data policy?

Enables admins to set mandatory and read only states for fields and can enforce data consistency across applications. You can set import data as read only, e.g., user info

A role cannot contain any other role? (T/F)

False

A role does not inherit all the permissions of any other roles it includes. (T/F)

False

All users can manage and setup import sets. (T/F)

False

Business rules are real time

False

LDAP records can be updated by ServiceNow. (T/F)

False

Transform maps can only be used once. (T/F)

False

UI policies and Business rules can monitor changes of fields in a form (T/F)

False

You cannot revert update set versions. (T/F)

False

What does 'Coalesce' field mean?

Field/s will be set a unique key

What does the available list composed of in the slush bucket?

Fields which are existing on table

Where would you create the order guide choices/questions (e.g., department)?

Go to the order guide and go to the variables section.

In import sets which among the following is true with respect to coalesce?

If the source import sets data does match with the destination production data then a new record is created.

Which feature helps you in testing what another user sees in the instance without logging in with the user credentials?

Impersonate

What does the list editor do?

It allows you to update the record without having to into a form

What does the transform map do?

It determines the relationship between fields displaying in an import set table to fields in an existing ServiceNow table

What is an access control?

It is a security rule defined and set at the row level and the column level, and it is executed when attempting to access any ServiceNow table

What does a dictionary override do?

It provides the ability to override several aspects of a field in extended tables

How does automating in a Transform Map work?

It takes the names of import set table heading and matches it against the existing column field name

What is UI policy?

It's a rule that applies to a form to dynamically change the ways the fields behave in a form

What does the red form field indicator mean?

Its a required field that requires a value

What is contextual security?

Its a system security type, which Controls every level in the servicenow object hierarchy. You can control specific tables and fields.

What external sources can you import using an import set?

JDBC, HTTP, FTP, EXCEL, XML

In service catalog application, which module is used for creating items?

Maintain Items

How do you change the sort sequence of fields or task?

Modify the order field

ESS Users can see which of the modules?

My Requests, Requested Items, Incidents

Which one on the homepage has access to knowledge base?

News

Where do Business rule runs?

On Server Side

Where do UI policies run?

On the client side (browser)

To create two columns in a form, how many splits should be used

One

Client Script on the Task table will be applied to Problem table as well

Only if inherit is true

The upgrade history module helps an admin locate and resolve upgrade conflicts by reverting customization to the base version if necessary. (T/F)

True

We can draw multiple transition from a single activity in workflow. (T/F)

True

When a request is rejected a notification is sent and sets the status to rejected. (T/F)

True

You cannot deactivate a plugin, once it has been activated. (T/F)

True

Jelly Scripting is used in which of the following? (Select all that Apply)

UI Macros, Content Management system

What can be used to move group of different changes from one instance to other instance?

Update Set

Where can you view a series of customizations?

Update set

Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow?

Variable Types

What are the workflow activities?

Waiting for approval>fulfillment>delivery>completed

What is the name of text indexing search engine used in ServiceNow?

Zing

What is a healthy total response time for Network, browser & server?

3 seconds, On Average

What is an order Guide?

An order guide provides the ability to order multiple related items as one request

If the system is going to be upgraded, what will be exempt from the upgrade?

Any record that has been altered from the base by the customer

What gets skipped during a major upgrade?

Any record that has been altered from the base state. The upgrade app looks at the customer update table (e.g,, sys_update_xml)

What are the main components of the User Interface in ServiceNow (UI16): (Select all that Apply)

Banner, Left Navigation Pane, Content Area

Task table is a _ table.

Base

Which among the following is true regarding UI Policies?

Based on the condition, it can be decided when to make it visible/hidden

In Knowledge Base, articles are grouped by?

Categories

What does a patch release fix?

Combines hot fixes from last feature release and does other fixes

Based on the condition, it can be decided when to make it visible/hidden

Conditional Expressions, Scripts, Roles

Which instant messaging application will provide real-time text communication between users in system?

Connect Chat

Aside from viewing the schema map, what else can you do in tables & columns module?

Create a new table or edit an existing table, Create a new application or browse existing applications, Delete all records from a table

What are update sets?

Customization that can be moved from 1 instance to another

How to make a fields madatory at data base level, before updating or inserting?

Data Policy

What is the correct sequence of the steps of a Knowledge article?

Draft, Review, Publish, Retire

What are some symptoms to look for when troubleshooting Slow performance of the ServiceNow Instance? (Select all that Apply)

Operations seem to run slower than they did before. Slower performances across all or specific applications in the instance Slow response time when entering data into applications

Following types of reports are available in ServiceNow: (Select all that apply)

Pareto, Line, Chart, Donut, List

Inbound action can be used to: (Select all that Apply)

Parse Email, Modify records, Create Records

How to capture workflow in update sets?

Publish

When you open a service catalog and click the order button what gets created?

REQ>RITM>TASK

How does ServiceNow system handle the import set data while running Transform Maps?

Records are overwritten when the data in the instance matches the data being imported and the Coalesce field is set to true

What can you do if the Homepage is slow?

Remove some gauges or change the refresh rate

What does RITM stands for?

Requested Item

What do client request + server response =?

Round trip

In Service Catalog, when a user orders several Items, following records are created: (Select all that Apply)

SCTASK, REQ, RITM

What are the type of SLAs?

SLA, OLA, UC

To see the relationship between tables in a graphical view, what is used?

Schema Map

Which can send out Notifications?

Script, Business Rule, Workflow

To access the control list you have to have which access?

Security_Admin

How to get security_admin role/ elevated privilege for a user session.

Select the security_admin option in the Elevate Roles section

What is SLM?

Service Level Management

Where can we create SLAs, OLAs and Underpinning Contracts?

Service Level Managment

Where would you go to create an order guide?

Service catalog > catalog definition > order guides and click new

What does SAAS stands for?

Software as a service

What database kept all the customization that you made on your instance?

Sys_update_XML

What are the examples of one to many database?

Sys_user, Sys_User_Group, KB_Knowledge

Where would you go to start an import set?

System Import Sets > Load Data

Where is data stored?

Tables

Which application has the links to view field attributes for tables?

Tables & Columns

Which of the following are base tables in ServiceNow?

Task, cmdb

Which table stores the Task SLA records for the SLA's attached to particular tasks?

Task_sla

What does specifying a coalesce mean?

The field or fields you specify will be used as a unique key

Which among the following is correct regarding access control list?

The row level and field level rule both should be active before required operation should takes place

Which of the following is correct regarding new groups, new CIs , new user

They are not captured in update sets

A Business rule can be set before or after the database action has occurred. (T/F)

True

Can we coalesce multiple fields? (T/F)

True

Elevated roles are available for only one session (T/F)

True

Giving roles to groups considered best practices when it comes to assigning roles. (T/F)

True

If a row level and a field level rule are in conflict, both rules must be met before an operation is allowed. (T/F)

True

Insert UI Action on the form creates a new record and redirects us to previous viewed page. (T/F)

True

Like business rules, notifications can be created when a record is inserted or updated. (T/F)

True

Production, Development and Test/QA are the only types of environments in remote instances ServiceNow.

True

ServiceNow runs on Apache tomcat web server. (T/F)

True

An ACL is _ type of security

contextual

Which of the following can be an example of Out Of The Box table?

incident

What are the types of Client script used in ServiceNow?

onCellEdit & onLoad onSubmit & onChange

Where are UI actions executed?

server side

Unique ID is stored in which field of table

sys_id

Parent of incident and problem table?

task


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