CTS115 Final
How would a company like Flickr use social tagging on its website? a. By allowing users to upload images and tag the images with their own keywords b. By selecting the keywords to associate with each image a customer uploads c. By building a tagging game for customers to participate in d. By applying keywords that do not match user content
a
Many social media websites use _____ or specific keywords or phrases incorporated into website content for means of classification or taxonomy. a. Tags b. Categories c. Conferencing d. Long tails
a
Universities were among some of the first users of the Internet. What was the Internet first called? a. ARPANET b. WWO c. HTML d. OPT
a
What are the four main types of ebusiness models? a. Business-to-business, business-to-consumer, consumer-to-business, and consumer-to-consumer b. Business-to-business, business collaboration, collective business, and consumer-to-consumer c. Business-to-borrower, business-to-consumer, consumer-to-business, and consumer-to-consumer d. Ebusiness-to-ebusiness, ebusiness-to-ebusiness, econsumer-to-ebusiness, and econsumer-to-econsumer
a
What are website ebusiness analytics? a. Uses clickstream data to determine the effectiveness of the site as a channel-to-market b. Uses clickstream data to determine the efficiency of the site for the users and operates at the server level c. The process of collecting, analyzing, and reporting aggregate data about which pages a website visitor visits- and in what order d. A two-dimensional representation of data in which values are represented by colors
a
What combines data from different channels into one holistic view of the customer and analyzes the data for insights on customer segmentation, demographics, spending, etc? a. omnichannel analytics b. customer lifetime value c. customer profitability d. customer segmentation
a
What illustrates the movement of information between external entities and the processes and data stores within the system? a. Data flow diagram b. Systems development life cycle c. Computer-aided software engineering (Case) tools d. Process modeling
a
What is Supply chain management (SCM)? a. The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability b. A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability c. Takes information entered into a given system and sends it automatically to all downstream systems and processes. d. Connects the plans, methods, and tools aimed at integrating separate enterprise system.
a
What is a device that can measure the force of acceleration, whether caused by gravity or by movement? a. Accelerometer b. Dual persona technology c. Containerization d. Fast data
a
What is a group of people who respond to user's questions? a. Help desk b. Corrective maintenance c. Online training d. Workshop training
a
What is a heat map? a. A two-dimensional representation of data in which values are represented by colors b. The process of collecting, analyzing and reporting aggregate data about which pages a website visitor visits - and in what order c. Uses clickstream data to determine the effectiveness of the site as a channel-to-market d. Uses clickstream data to determine the efficiency of the site for the users and operates at the server level.
a
What is a monitoring dashboard that uses red, yellow, and green color coding to indicate the status of each project task? a. Project spotlight chart b. Monitoring dashboard c. Work breakdown structure d. Scope creep parking lot
a
What is a simple bar chart that depicts project tasks against a calendar? a. Gantt chart b. PERT chart c. Work breakdown structure d. Dependency
a
What is an RFID tag device made of? a. Chip, antenna b. Battery, reader c. Battery, antenna d. Chip, reader
a
What is an artificial intelligence program that simulates interactive human conversation by using key precalculated user phrases and auditory or text-based signals? a. chatbot b. intelligent virtual agent c. customer segmentation d. customer profitability
a
What is forward integration? a. Send information entered into a given system automatically to all downstream systems and processes b. The integration of a company's existing management information systems c. The integration of data from multiple sources, which provides a unified view of all data d. Sends information entered into a given system automatically to all upstream systems and processes
a
What is open source? a. Any software whose source code is made available free for any third party to review and modify b. Consists of nonproprietary hardware and software based on publicly known standards that allow third parties to create add-on products to plug into or interoperate c. Any proprietary software licensed under exclusive legal right of the copyright holder d. Contains instructions written by a programmer specifying the actions to be performed by computer software
a
What is process modeling? a. Involves graphically representing the processes that capture, manipulate, store and distribute information between a system and its environment b. Illustrates the movement of information between external entities and the processes and data stores within the system c. A formal, approved document that manages and controls the entire project Software suites that automate systems analysis, design, and development
a
What is selling additional products or services to an existing customer? a. cross-selling b. campaign management systems c. up-selling d. list generators
a
What is the business strategy that lets a company shorten the order process and add value with reduced costs or a more responsive and efficient service, and occurs when a business sells directly to the customer online? a. Disintermediation b. Cybermediation c. Intermediaries d. None of these choices are correct
a
What is the design phase of the SDLC? a. Involves describing the desired features and operations of the system b. Involves placing the system into production so users can begin to perform actual business operations with the system c. Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system d. Involves establishing a high-level plan of the intended project and determining project goals
a
What is the number of bits transferred or received per unit of time? a. Bit rate b. Bit c. Wireless fidelity d. Bandwidth
a
What maintains customer contact information and identifies prospective customers for future sales, using such tools as organizational charts, detailed customer notes, and supplemental sales information? a. contact management CRM system b. sales force automation c. sales management CRM system d. opportunity management CRM system
a
What modifies existing software according to the business's or user's requirements? a. Software customization b. Application integration c. Data integration d. Sales system
a
What statement below describes Web 3.0's feature that ensure the "integration of legacy drivers"? a. The ability to use current devices such as iPhone and laptops as credit cards or ticket b. The ability for software to be distributed and accessed from anywhere c. The design of websites and other software so they can be easily integrated and work together d. The design of software to be easily integrated and work together
a
What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers? a. analytical CRM b. operational CRM c. cross-selling d. campaign management systems
a
Which document prioritizes all of the business requirements by order of importance to the company? a. Requirements definition document b. Change agent c. Requirements management d. Requirements documentation
a
Which gate in the RUP methodology includes building and developing the project? a. Construction b. Inception c. Elaboration d. Transition
a
Which internal reports present information with little or no filtering or restrictions of the data? a. Detailed internal reports b. Exception reports c. Summary internal reports d. Internal reports
a
Which of the below offers an example of a wide area network? a. All of these choices are correct b. The City of Denver's Court and Police Departments c. Microsoft's Main Campus in Washington d. The Internet
a
Which of the following is a challenge of sustaining technology? a. Provides a product that does not meet existing customer's future needs b. Provides a better product for current customers c. Provides a cheaper product for current customers Provides a faster product for current customers
a
Which of the following is a characteristic of a well-defined project plan? a. All of these choices are correct b. Easy to read c. Communicated to all key participants d. Appropriate to the project's size
a
Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace? a. CRM b. Sales c. Human resources d. Accounting
a
Which of the following is not one of the three most common core ERP components focusing on internal operations? a. Business intelligence b. Production and materials management c. Human resources d. Accounting and finance
a
Which of the following is the correct definition for the acronym WiMAX? a. Worldwide Interoperability for Microwave Access b. World Interconnected Through Mobile Awareness c. Wide International for Misinformation Access d. World Interorganizations for Mobile Access
a
Which of the following terms could you use synonymously when referring to the Web? a. URL, Domain name b. Web browser, blog c. Network, paradigm shift d. HTML, Internet
a
Which type of ebusiness marketing technique induces websites or users to pass on a marketing message to other websites or users, creating exponential growth in the message's visibility and effect? a. Viral marketing b. Cookies c. Pop-up ad d. Click-through
a
Which type of ebusiness model is Barnes & Noble using? a. Click-and-mortar b. Brick-and-mortar c. Pure-play d. Virtual
a
1. What caused Polaroid to go bankrupt? a. People who want instant access to their pictures also want a third party involved. b. One-hour film processing and digital cameras stole its market share c. Internet websites such as Flickr and Facebook stole its market share d. It failed to have innovative technology and a captive customer base
b
As a trainer for Exempla Healthcare, Tina is faced with many challenges to properly training her new hires. There are over 40 different locations where Exempla employees work across the Chicago metro area. Tina decides to implement some valuable ebusiness tools to help reduce traveling costs, increase speed, and provide flexilbility for completing training sessions with all the new hires. Tina primarily uses PowerPoint and videos during her training modules. What is the most effective ebusiness tool for Tina to implement and accomplish all of her training goals? a. Email b. Webinar c. IMing d. Blog
b
What Is the role of a mashup editor? a. WYSIWYG's b. All of these choices are correct c. To provide a visual interface to build up a mashup d. Often it allows the user to drag and drop data points into a Web application
b
What allows user to access the WWW? a. Web conferencing b. Web browser c. Web business d. Web 2.0
b
What are intangible benefits? a. Easy to quantify and typically measured to determine the success or failure of a project b. Difficult to quantify or measure c. A periodic review of actual performance versus expected performance d. The measure of the tangible and intangible benefits of an information system
b
What converts an audio broadcast to a digital music player? a. Email b. Podcasting c. Videoconferencing Photo sharing
b
What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis? a. list generators b. campaign management systems c. cross-selling d. up-selling
b
What is a business that operates in a physical store without an Internet presence? a. Pure-play business b. Brick-and-mortar business c. Click-and-mortar business d. Virtual business
b
What is a disciplined approach for constructing information systems through the use of common methods, techniques, or tools? a. Software b. Software engineering c. Software customization d. Software testing
b
What is a plan that details how a company creates, delivers, and generates revenues on the Internet? a. Ebusiness b. Ebusiness model c. Ecommerce model d. Ecommerce
b
What is a service that enables instant or real-time communication between people? a. URL b. Instant messaging c. Elicit knowledge d. Tacit knowledge
b
What is a word used in a performing a search? a. Paid search b. Keyword c. Search engine optimization d. Organic search
b
What is an ISP? a. Internet sales provider is a company that provides access to the Internet for a monthly fee b. Internet service provider is a company that provides access to the Internet for a monthly fee c. Instant sales provider is a company that provides access to the Internet for a monthly fee d. Instant service provider is a company that provides access to the Internet for a monthly fee
b
What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house? a. Offshore outsourcing b. Outsourcing c. In-sourcing d. Business process outsourcing
b
What is an entity that is participating with ill-intentions? a. Actor b. Bad actor c. War chalking d. War driving
b
What is crowd sourcing? a. Sources capital for a project by raising many small amounts from a large number of individuals, typically via the Internet. b. Refers to the wisdom of the crowd c. Involves capturing, classifying, evaluating, and sharing information assets in a way that provides context for effective decisions and actions d. Collaborating and tapping into the core knowledge of all employees, partners, and customers
b
What is economic feasibility? a. Measures the practicality of a technical solution and the availability of technical resources and expertise b. Measures the cost-effectiveness of a project c. Measures the project time frame to ensure that it can be completed on time d. Measures how well a solution meets the identified system requirements to solve the problems and take advantage of opportunities
b
What is operational feasibility? a. Measures the practicality of a technical solution and the availability of technical resources and expertise b. Measures how well a solution meets the identified system requirements to solve the problems and take advantage of opportunities. c. Measure the project time frame to ensure that it can be completed on time d. Measures the cost-effectiveness of a project
b
What is technical feasibility? a. Measures the cost-effectiveness of a project b. Measures the practicality of a technical solution and the availability of technical resources and expertise c. Measures the project time frame to ensure that it can be completed on time d. Measures how well a solution meets the identified system requirements to solve the problems and take advantage of opportunities
b
What is the metric that represents the total net profit a company makes from any given customer? a. omnichannel analytics b. customer lifetime value c. customer profitability d. customer segmentation
b
What is the practice of artificially inflating traffic statistics for online advertisements? a. Botnets b. Click fraud c. Affiliate program d. Hitbots
b
What is the process of transferring information from a legacy system to a new system? a. Business requirements b. Conversion c. Sign-off d. Off-the-shelf software
b
What makes system changes to repair design flaws, coding errors, or implementation issues? a. Preventative maintenance b. Corrective maintenance c. Pilot implementation d. Phased implementation
b
What measures the customer's worth over a specific period of time? a. customer lifetime value b. customer profitability c. omnichannel analytics d. customer segmentation
b
What occurs when paper maps are laid edge-to-edge and items that run across maps and do not match are reconfigured to match? a. Cartography b. Edge matching c. Automatic vehicle location d. Geographic information system
b
What statement below is inaccurate? a. Web 3.0 is a rich "intelligent" understanding and relationships among concepts and topics b. Web 2.0 is a simple static website without any interaction with its users c. Web 2.0 brings people closer together with information using machines d. Web 3.0 brings machines closer together using information.
b
What supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers? a. analytical CRM b. operational CRM c. cross-selling d. campaign management systems
b
What targets sales opportunities by finding new customers or companies for future sales? a. contact management CRM system b. opportunity management CRM system c. sales management CRM system d. sales force automation
b
When customers are allowed to use the web to find answers to their questions or solutions to their problems? a. call-scripting systems b. web-based self-service system c. click-to-talk function d. contact center or call center
b
Which activities do production and materials management components perform? a. None of these choices are correct b. Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control c. Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. d. Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
b
Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided? a. Production and materials management components b. Human resource components c. Production and managerial management components d. Accounting and finance components
b
Which of the below would not be considered an advantage of ebusiness? a. Opening new markets b. Reducing information reach c. Reducing costs d. Expanding global reach
b
Which of the following is NOT a technique for choosing strategic projects? a. Perform a financial analysis b. Develop a project plan c. Focus on organizational goals d. Categorize projects
b
Which of the following is a fundamental of the RAD methodology? a. Accelerate collecting the business requirements through an interactive and iterative construction approach b. All of these choices are correct c. Actively involve system users in the analysis, design, and development phases d. Focus initially on creating a prototype that looks and acts like the desired system
b
Which of the following is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information? a. Competitive system b. Collaboration system c. Collective system d. Real simple syndication system
b
Which of the following is an extended ERP component? a. Business intelligence b. All of these choices are correct c. Customer relationship management d. Ebusiness
b
Which of the following represents a brick-and-mortar business? a. Google b. McDonalds c. Amazon d. The Gap
b
An organization must identify what it wants to do and how it is going to do it. What does the "how" part of this question focus on? a. Expected results of the project b. Definition of the project c. Analysis of project risks d. Justification of the project
c
The Innovator's Dilemma suggests that established companies can take advantage of _____ without hindering existing relationships with customers, partners, and stakeholders. a. Collective intelligence b. Sustaining intelligence c. Disruptive intelligence Existing investments
c
Unlike traditional HTML, which of the following lets writers communicate and readers respond on a regular basis through a simple online journal? a. Instant messaging b. Email c. Blog d. HTTP
c
What automatically tracks all steps in the sales process, focusing on increasing customer satisfaction, building customer relationships, and improving product sales? a. contact management CRM system b. sales management CRM system c. sales force automation (SFA) d. opportunity management CRM
c
What defines the specifications for product/output of the project and is key for managing expectations, controlling scope, and completing other planning efforts? a. Project milestones b. Project deliverable c. Project requirements document d. Project objectives
c
What is a GPS technology adventure game that posts the longitude and latitude location for an item on the Internet for users to find? a. Geocoding b. Geocoin c. Geocache d. All of these choices are correct
c
What is a business requirement? a. The nonspecific methodology the system must meet to be successful b. The nonspecific business requests the system must meet to be successful c. The specific business requests the system must meet to be successful d. The specific methodology the system must meet to be successful
c
What is a click-to-talk function? a. customer service representatives answer customer questions b. gather product details and issue resolution information in a script c. allow customers to click a button and talk with a representative via the Internet d. properly addressing the customer's need the first time
c
What is a device that measures the acceleration (the rate of change of velocity) of an item and is used to track truck speeds or taxicab speeds? a. Semi-passive RFID b. Chipless RFID c. RFID accelerometer d. Active RFID
c
What is a list of additional ideas or bells and whistles proposed during a project? a. Project spotlight chart b. Scope creep c. Scope creep parking lot d. Kill switch
c
What is a person or event that is the catalyst for implementing major changes for a system to meet business changes? a. Change over b. Change controller c. Change agent d. Change management
c
What is a pure-play business? a. A business that does not have any employees b. A business that sells products only in a physical store c. A business that operates only on the Internet without a physical store d. A business that sells services only in a physical store
c
What is an electronic document that confirms the identity of a website or server and verifies that a public key belongs to a trustworthy individual or company? a. Wired Equivalent Privacy b. Secure Sockets Layer c. SSL Certificate d. Secure Hypertext Transfer Protocol
c
What is an open source project that seeks to embed real-time voice, text, and video communications capabilities in web browsers? a. Cyborg anthropology b. Cyborg anthropologist c. Web real-time communications d. Telepresence robots
c
What is enterprise resource planning (ERP)? a. A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability b. Connects the plans, methods, and tools aimed at integrating separate enterprise system c. Integrates all departments and functions throughout an organization into a single MIS system (or integrated set of MIS systems) so employees can make decisions by viewing enterprisewide information about all business operations d. The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
c
What is increasing the value of the sale? a. campaign management systems b. cross-selling c. up-selling d. list generators
c
What is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call? a. call-scripting systems b. click-to-talk function c. first call resolution d. web-based self-service system
c
What is source code? a. Any software whose source code is made available free for any third party to review and modify b. Consists of nonproprietary hardware and software based on publicly known standards that allow third parties to create add-on products to plug into or interoperate c. Contains instructions written by a programmer specifying the actions to be performed by computer software d. Any proprietary software licensed under exclusive legal right of the copyright holder
c
What is the difference between a business model and an ebusiness model? a. An ebusiness model details how a company creates, delivers, and generates revenue; a business model does all the same except on the Internet b. A business model and an ebusiness model are complete opposites. c. A business model details how a company creates, delivers, and generates revenue; an ebusiness model does all the same except on the Internet d. A business model and an ebusiness model are identical
c
What is the maximum amount of data that can pass from one point to another in a unit of time? a. Wireless fidelity b. Bit rate c. Bandwidth d. Bit
c
What is the primary business advantage of using email? a. Providing the ability to have friends all over the globe b. Increasing the number of computers required in an office c. Providing the ability to inform and communicate with many people simultaneously, immediately, and with ease d. Increasing the speed of order entry
c
What provides enterprisewide support and data access for a firm's operations and business processes? a. Enterprise application integration b. Middleware c. Enterprise systems Application integration
c
What was the original term for a company operating on the Internet? a. Search engine b. Search engine ranking c. Dot-Com d. Search engine optimization
c
Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling? a. Human resource system b. Enterprise resource planning c. Supply chain management Customer relationship management
c
Which of the following is a characteristic of a successful project? a. Meets the business's requirements b. Delivered on time c. All of these choices are correct d. Delivered within budget
c
Which of the following is an example of a sustaining technology? a. All of these choices are correct b. Sony's transistor-based consumer electronics (transistor radio) c. Porsche's Faster Car d. Intel's low-end microprocessor
c
Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information? a. Eliminates redundancies b. Cuts down wasted time c. All of these choices are correct Removes misinformation
c
Which of the following terms refers to the smallest element of data and has a value or either 0 or 1? a. Local area network b. Metropolitan area network c. Bit d. Bandwidth
c
Which policy allows employees to use their own device? a. Company-issued, personally-enabled policy b. Choose your own device policy c. Bring your own device policy d. ePolicy
c
Which term divides a market into categories that share similar attributes such as age, location, gender, habits, and so on? a. chatbot b. intelligent virtual agent c. customer segmentation d. customer profitability
c
Who are the primary users of ERP systems? a. Customers, resellers, partners, suppliers, and distributors b. Sales system c. Accounting, finance, logistics, and production d. Sales, marketing, customer service
c
Why are Fortune 500 companies engaging in blogging? a. To order supplies b. To pay employees c. To gather feedback and share ideas d. To review favorite internet providers
c
Companies use _____ as marketing communication channels discussing everything from corporate strategies to detailed product overviews. a. Web Browsing b. IMing c. Email d. Podcasting
d
Ebusiness was characterized by few companies or users posting content for the masses. What characterizes Business 2.0? a. A select few posting specific content for the masses b. The masses posting content for a select few c. A select few posting content for high level executives only d. The masses posting content for the masses.
d
Erik is the president and owner of Watch Out, a local website development company that helps clients create and build unique websites. Many of his daily tasks are heavily technical in nature and require a high level of computer programming and Internet knowledge. Which of the below would Erik primarily use when performing his daily tasks? a. Explicit knowledge b. Information reach c. Brick-and-mortar d. Source code
d
Nike offers people the opportunity to visit its website to create running shoes in the style and color they choose. How would you classify Nike's ebusiness strategy? a. Information richness b. Interactivity c. Personalization Mass customization
d
Social tagging describes the collaborative activity of marking shared online content with keywords or tags as a way to _____. a. Organize it for future navigation b. Organize it for future search c. Organize it for future filtering All of these choices are correct
d
Using the collective power of a community to identify and classify content significantly _____ content categorization costs. a. Raises b. Eliminates c. Balances d. Lowers
d
What are clickstream analytics? a. Uses clickstream data to determine the effectiveness of the site as a channel-to-market b. A two-dimensional representation of data in which values are represented by colors c. Uses clickstream data to determine the efficiency of the site for the users and operates at the server level d. The process of collecting, analyzing, and reporting aggregate data about which pages a website visitor visits - and in what order
d
What are software suites that automate systems analysis, design, and development? a. Data flow diagram b. System development life cycle c. Process modeling d. Computer-aided software engineering (Case) tools
d
What are some of the immediate results businesses found from using instant messaging? a. Easily hold simultaneous IM sessions with multiple people b. Quickly identify which employees are at their computers c. Resolve questions or problems immediately All of these choices are correct
d
What are the three primary models that a B2C can use to operate? a. Click-and-mortar b. Pure play c. Brick-and-mortar d. All of these choices are correct
d
What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts? a. opportunity management CRM systems b. sales force automation c. contact management CRM system d. sales management CRM system
d
What breaks a project into tiny phases, and developers cannot continue on to the next phase until the first phase is complete? a. Agile methodology b. Waterfall methodology c. RAD methodology d. Extreme programming
d
What compiles customer information from a variety of sources and segments the information for different marketing campaigns? a. up-selling b. cross-selling c. campaign management systems d. list generators
d
What connects the plans, methods, and tools aimed at integrating separate enterprise systems? a. Middleware b. Order entry system c. Data integration d. Enterprise application integration
d
What do SMART criteria for successful objective creation include? a. Specific, measurable, accurate, real, time valued b. Specific, metrics, agreed upon, realistic, time framed c. Specific, metrics, agreed upon, real, time valued d. Specific, measurable, agreed upon, realistic, time framed
d
What is Real Simple Syndication? a. A self-photograph placed on a social media website b. A magazine published only in electronic form on a computer network c. The practice of sending brief posts to a personal blog d. A web format used to publish frequently updated works
d
What is a RFID tag? a. Have their own transmitter and a power source (typically a battery) b. Do not have a power source c. A transmitter/receiver that reads the contents of RFID tags in the area d. An electronic identification device that is made up of a chip and an antenna
d
What is a backward integration? a. The integration of data from multiple sources, which provides a unified view of all data b. The integration of a company's existing management information systems c. Send information entered into a given system automatically to all downstream systems and processes d. Sends information entered into a given system automatically to all upstream systems and processes
d
What is a coding process that takes a digital map feature and assigns it an attribute that serves as a unique ID (tract number, node number) or classification (soil type, zoning category)? a. Geocoin b. All of these choices are correct c. Geocache d. Geocoding
d
What is a component of Web 3.0 that describes things in a way that computer can understand? a. Social web b. Sustaining web c. Social tagging d. Semantic web
d
What is a data flow diagram (DFD)? a. Software suites that automate systems analysis, design, and development b. Involves graphically representing the processes that capture, manipulate, store, and distribute information between a system and its environment c. A formal, approved document that manages and controls the entire project d. Illustrates the movement of information between external entities and the processes and data stores within the system
d
What is a part of operational CRM that automates service requests, complaints, product returns, and information requests? a. opportunity management CRM systems b. contact management CRM system c. sales management CRM system d. customer service and support
d
What is a two-dimensional representation of data in which values are represented by colors? a. Clickstream analytics b. Website traffic analytics c. Website ebusiness analytics d. Heat map
d
What is an animated, humanlike graphical chatbot commonly displayed on website home pages and advertisement landing pages? a. customer profitability b. chatbot c. omnichannel analytics d. intelligent virtual agent
d
What is an application integration? a. Sends information entered into a given system automatically to all upstream systems and processes b. Sends information entered into a given system automatically to all downstream systems and processes c. The integration of data from multiple sources, which provides a unified view of all data The integration of a company's existing management information systems
d
What is an enterprisewide security strategy to enforce corporate epolicies while enabling employee use of mobile devices such as smart phones and tablets? a. Pervasive computing b. Containerization c. IT consumerization d. Enterprise mobility management (EMM)
d
What is an online journal that allows users to post their own opinions, comments, graphics, and video? a. Web masters b. Disintermediation c. Folksonomy d. A blog or web log
d
What is any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project? a. Project objectives b. Project assumptions c. Project milestones d. Project deliverable
d
What is cartography? a. A round coin-shaped object, is uniquely numbered and hidden in geocache b. Stores, views, and analyzes geographic data, creating multidimensional charts or maps c. An east/west measurement of position d. The science and art of making an illustrated map or chart
d
What is created that highlights how to use the system and how to troubleshoot issues or problems? a. Development document b. Requirements definition document c. Scope document d. Detailed user documentation
d
What is customer relationship management (CRM)? a. The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability b. Connects the plans, methods, and tools aimed at integrating separate enterprise system c. Integrates all departments and functions throughout an organization into a single MIS system (or integrated set of MIS systems) so employees can make decisions by viewing enterprisewide information about all business operations. d. A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
d
What is enterprise application integration (EAI)? a. The integration of data from multiple sources, which provides a unified view of all data b. Sends information entered into a given system automatically to all downstream systems and processes c. Enterprisewide support and data access for a firm's operations and business processes. d. Connects the plans, methods, and tools aimed at integrating separate enterprise system.
d
What is gathering product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer? a. call center b. web-based self-service system c. first call resolution d. call-scripting system
d
What is the outsourcing option that includes the closest location and direct customer control? a. Nearshore outsourcing b. Offshore outsourcing c. None of the choices are correct d. Onshore outsourcing
d
What is the process of collecting, analyzing, and reporting aggregate data about which pages a website visitor visits - and in what order? a. Website traffic analytics b. Website ebusiness analytics c. Heat map d. Clickstream analytics
d
What is the success rate for a project using the waterfall methodology? a. 8 in 10 b. 2 in 10 c. 4 in 10 d. 1 in 10
d
What is where customer service representatives answer customer inquires and solve problems, usually be email, chat or phone? a. call-scripting systems b. click-to-talk function c. web-based self-service systems d. contact center or call center
d
What is worldwide interoperability for microwave access (WiMAX)? a. A means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves b. Includes the inner workings of a Wi-Fi service or utility, including the signal transmitters, towers, or poles and additional equipment required to send out a Wi-Fi signal c. A metropolitan area network that uses radio signals to transmit and receive data d. A communications technology aimed at providing high-speed wireless data over metropolitan area networks
d
What isolates corporate applications from personal applications on a device? a. Pervasive computing b. IT consumerization c. Enterprise mobility management (EMM) d. Containerization
d
What measures how well a solution meets the identified system requirements to solve the problems and take advantage of opportunities? a. Economic feasibility b. Technical feasibility c. Schedule feasibility d. Operational feasibility
d
What measures the practicality of a technical solution and the availability of technical resources and expertise? a. Operational feasibility b. Economic feasibility c. Schedule feasibility d. Technical feasibility
d
What occurs when a business sells directly to the customer online and cuts out the middleman? a. Intermediaries b. Reintermediation c. Cybermediation d. Disintermediation
d
What refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as Froogle and bank account aggregation services such as Citibank? a. Disintermediation b. Reintermediation c. Intermediaries Cybermediation
d
What takes information entered into a given system and sends it automatically to all upstream systems and processes? a. Data interchange b. Forward integration c. Application interchange Backward integration
d
What type of ebusiness model does Amazon use? a. Brick-and-mortar b. Click-and-click c. Internet provider d. Pure play
d
Which methodology is owned by IBM? a. XP b. RAD c. SCRUM d. RUP
d
Which network uses radio signals to transmit and receive data over distances of a few hundred feet? a. PAN b. WMAN c. WWAN d. WLAN
d
Which of the below is not a characteristic of Business 2.0? a. Explicit knowledge b. Collaboration system c. Knowledge management d. Web browser
d
Which of the following are intangible benefits? a. Increased quantity or sales b. Decreased response time c. Decreased expenses d. Improved decision making
d
Which of the following began as an essential emergency military communications system operated by the U.S. Department of Defense (DARPA)? a. World Wide Web b. Ecommerce c. Ebusiness d. Internet
d
Which of the following does a project manager perform? a. Defines and develops the project plan b. Tracks the plan to ensure all key project milestones are completed on time c. Expert in project planning and management d. All of these choices are correct
d
Which of the following is not a primary form of agile methodology? a. RUP b. SCRUM c. RAD d. SDLC
d
Which of the following is not a reason for the explosive growth of the WWW? a. The speed, convenience, and low cost of email. b. Basic Web pages are easy to create and extremely flexible. c. The microcomputer revolution made it possible for an average person to own a computer d. Digital Darwinism
d
Who are the primary users of SCM systems? a. All of these choices are correct b. Sales, marketing, customer service c. Accounting, finance, logistics, and production d. Customers, resellers, partners, suppliers, and distributors
d
eBay buyers voluntarily comment to other users and sellers on the quality of service, promptness of shipping, and their general satisfaction with the product. This is one of the most popular examples of user-generated content and is called _____. a. Tacit knowledge b. Explicit system c. Knowledge system d. Reputation system
d
