D072 Unit 4 Effective Communication

What is the difference between aggressive and assertive communication styles?

Aggressive communicator styles will come across as standing up for their rights while possibly violating the rights of others, while assertive communicators stand up for their own rights but ensure the rights of others are not affected.

A manager notices an employee frequently stands up during meetings when communicating and is often dismissive of other people's feelings. Which communication style is she exhibiting? Passive Aggressive Assertive Passive-aggressive

Aggressive. Aggressive communicators often communicate while standing up and communicate without concern for others' feelings.

Aggressive communicator

Come across as standing up for their rights while possibly violating the rights of others.

Which form of communication allows a person to reflect or review a message prior to communicating it? Formal Nonverbal Written Oral

Communication that is written first allows the writer to think about the message they are trying to communicate before officially sending it to the recipient.

What is the role of nonverbal communication?

Convey additional conscious or unconscious messages that help enhance communication.

What is required for effective communication?

Coordination, transmission of information, and sharing of emotions and feelings.

Define the term "communication style".

Dominant way in which they interact and exchange information with others.

Which form of communication is consider the "richest"?

Face to face meetings.

Which description of communication channels is accurate? Emails provide delayed written communication and are ineffective for formal notices and updates, as well as informal exchanges. Letters are a less formal method of written communication used in less important situations. Face-to-face meetings are personal, interactive exchanges that are still the preferred method of communication in business. Message boards and forums allow people to post information to a decentralized location.

Face-to-face meetings are personal, interactive exchanges that are still the preferred method of communication in business.

Active listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as needed, and not interrupting at inappropriate times.

Describe an assertive communicator from nonverbal perspective.

Have a relaxed posture and smooth and relaxed movements.

What are the benefits of good communication skills?

Helps people grasp issues, build rapport with coworkers, achieve consensus, and make decisions.

What are the five rules for active listening?

Listen for message content, listen for feelings, respond to feelings, note all cues, paraphrase and restate.

Channel

Means of passing information from sender to recipient, such as face-to-face meeting or phone call.

What is the most common and natural form of communication? Nonverbal Oral Written Informal

Oral

What is the difference between passive-aggressive and passive communication styles?

Passive communicator styles tend to be hesitant to speak about their thoughts, beliefs, and opinions-even when they feel they are being wronged. Passive-aggressive communicators tend to be passive but later aggressive by perhaps making negative or underhanded comments. These individuals might express negative feelings in an indirect way.

What are the four types of communication styles?

Passive, aggressive, assertive, passive-aggressive.

A manager notices an employee is frequently hesitant to speak up during meetings and share his thoughts or beliefs, even in cases when the employee is being wronged. Which communication style is this employee exhibiting? Aggressive Passive Passive-aggressive Assertive

Passive. Passive communicators are known to be tentative in their desire to speak up and voice their opinions, even in cases where they are being wronged.

Which of the following directly influences an individual's behavior and communication style? Personal beliefs Ethnicity Language barriers Marital status

Personal beliefs. Personal beliefs shape the way individuals interpret messages and events, which in turn influences their behavior and communication style.

What is the main difference between personal and professional communication?

Personal communication is more relaxed, professional communication is read by an audience.

What is a key difference between personal and professional communication? Personal communication is more formal than professional communication. Professional communication is used for a less diverse group compared to personal communication. Personal communication is intended for a wider audience than professional communication. Professional communication is more clear and concise than personal communication.

Professional communication is formal and calls for the communication to be more clear and concise.

What is the purpose of supportive communication?

Strategy that seeks to preserve a positive relationship between both communicators while still addressing the problem at hand.

What is a strategy that seeks to preserve a positive relationship between both communicators while still addressing the problem at hand? Nonverbal communication Verbal communication Written communication Supportive communication

Supportive communication. Supportive communication is a strategy that seeks to preserve a positive relationship between both communicators while still addressing the problem at hand.

Passive communicator

Tend to be hesitant to speak about their thoughts, beliefs, and opinions—even when they feel they are being wronged.

Describe a passive communicator from nonverbal perspective.

Tend to be overly soft or shy and often look away.

Passive-aggressive communicator

Tend to be passive but later aggressive by perhaps making negative or underhanded comments. These individuals might express negative feelings in an indirect way.

Describe an aggressive communicator from nonverbal perspective.

Tend to point fingers while talking and have clenched fists, a rigid posture, and hard stares.

What factors should be considered when selecting a communication channel?

The degree of formality.

You personal belief system will directly influence your communication style. True or false?

True

Five rules for active listening: Listen for message content. Listen for feelings. Respond to feelings. Note all cues. Paraphrase and restate.

True.

What are the two parts of written communication?

Verbal and non-verbal dimensions. The words are the verbal dimension, how you portray/display them is the non-verbal dimension-email/document/font.

Rehearsing

When the receiver is preparing what to say in response instead of actively listening to the sender's message.

What are the two parts of oral communication?

Words and and non-verbal communication-such as body language.

Personal communication

a process in which information is exchanged between the sender and recipient for personal purposes.

Oral communication

agreed-on and rule-governed system used to share meaning. It is the process of expressing information through spoken words.

Supportive communication

communication style that seeks to preserve a positive relationship between the communicators while still addressing the problem at hand and includes eight key attributes.

Communication style

dominant way in which they interact and exchange information with others.

Nonverbal communication

involves information transmitted without the use of spoken or written words. It involves how you express meaning, which can include body language, tone of voice, facial expressions, and even silence.

Assertive communicator

respect their rights and the rights of others when communicating. These individuals tend to have the most productive communication style.

Written communication

sending messages in the form of written words to convey information. Writing is often viewed as a more effortful, exacting process and less natural than the spoken word.

Professional communication

the exchange of information, carried out in a business context, done for the commercial benefit of an organization.

Communication

the process of understanding and sharing meaning.

Effective communication

when the message transmitted is interpreted by the receiver in the way it was intended by the sender.