DECA Notecards Set 3

Which of the following is an example of encouragement: (EI, 36)

"I believe in you!"

Calculate the amount charged to a hotel guest's credit card using the following information: A four-night stay at a room rate of $128 per night and 14.5% sales-tax rate. (SE, 100)

$586.24

What is an employee safety issue in the hospitality and tourism industry that is typically most difficult to control? (OP, 77)

Terrorism

Which of the following statements is true regarding the concept of product in the hospitality and tourism industry:(PM, 94)

A hospitality and tourism product includes all goods and experiences that guests encounter

You are a hotel event planner in charge of a business conference. One of your guest speakers calls you to explain he is running late and will miss the pre-conference dinner. Instead, he explains, he is going to get something fast to eat on the way to the hotel. He still plans to arrive in time for his scheduled presentation, though. Which of the following would be the best thing for you to do to assist him: (CR, 16)

Ask a valet to help him with parking and luggage when he arrives

Processing customer payments involves recording cash receipts which increase the business's (CR, 20)

Assets

Which of the following is the most appropriate item to bundle with a bottle of shampoo: (PM, 91)

Bottle of conditioner

Melissa's family goes to the same remote beach destination every year for one week. All of the family members enjoy the quiet, relaxing atmosphere that the location offers. In this situation, the motive to travel to this location is (SE, 98)

Comfort.

Businesses use technology to build positive customer relations by (CR, 11)

Creating targeted marketing campaigns

A frequent customer is early for his Tuesday appointment with your coworker, Antonio. What should you do or say to the customer? (CR, 15)

Invite him to be seated in a waiting area

Jonas is starting a nonprofit organization to save turtles in Mexico. What benefit will Jonas most likely receive from registering as a nonprofit? (BL, 2, 2018 State Hospitality Cluster)

Federal tax break

Which of the following statements about protecting digital customer data is true: (OP, 76)

Data protection strategies should be reevaluated often

Which of the following statements best describes consensus building: (EI, 35)

Everyone has equal power

Servers at the Mountain Top Café often seat customers as well as wait on tables. Unfortunately, the servers are often so busy that they aren't very welcoming or friendly to diners wanting to be seated. Which of the following would help servers focus on their responsibilities as wait staff while also maintaining high service standards: (CR, 19)

Hire a host/hostess to greet and seat the diners instead

Which of the following presents an ethical issue that may increase a business's level of risk: (RM, 97)

Hiring a family member who lacks necessary job skills

Which of the following is a true statement about globalization: (EC, 23)

It involves the flow of ideas across national borders

Which of the following individuals is an example of a whistleblower: (HR, 46)

Jake reported that he witnessed a senior manager harassing a new employee

Which of the following is a potential challenge when implementing quality management: (QM, 96)

Lack of integration.

Sally is sure she won't like her new coworker, Lily, because Lily is from New England. Sally doesn't know anyone from New England, but she believes people from that region are cold and unfriendly. Sally's attitude is an example of (EI, 37)

Prejudice

The Premier Hotel inserts a coupon offering a midweek special in the local newspaper. What type of promotional activity is the hotel using? (PR, 95)

Sales promotion

Where in the Microsoft Word word-processing program should you look to determine what page of a document you're on and how many words are in the document? (NF, 58)

Status Bar

When a purchasing agent ordered products for a national park's gift shop, s/he agreed to the terms F.O.B. destination. What can the purchasing agent expect as a result of these terms? (OP, 75)

The vendor will pay shipping charges to the national park's gift shop

Why is it important for a business to identify its product's competitive advantage? (PM, 93)

To develop an appropriate marketing strategy

Each year, the Big Roy family restaurant sells packets of Valentine's Day gift certificates for free children's meals. Each $3.99 packet contains 10 gift certificates. Each gift certificate has a maximum value of $2.50. What is most likely to be the restaurant's primary motivation for selling these gift certificates? (SE, 99)

To increase the number of families dining at Big Roy.

Which of the following is a characteristic of an efficient accounting system: (FI, 41)

User-friendly