DIGM 2325 Final: Quizzes 4-6

According to the Miniwatts Marketing group, there were approximately 2 billion worldwide Internet users as of March 2019. True or False

False

An enterprise resource planning system reduces the need for extensive training. True or False

False

As e-business matures and more companies conduct business online, consumers can engage in comparison shopping more easily. True or False

True

Knowledge management draws on concepts of organizational learning and organizational culture. True or False

True

Lack of standardization can impede the development of a cohesive global information system (GIS) that is capable of sharing information resources across borders. True or False

True

Management support systems have a somewhat different purpose than other information systems. True or False

True

Over time, almost all aspects of a management support system change because of developments in technology and the dynamic business environment. True or False

True

Social Web sites provide shopping advice and opinion through chat and forums. True or False

True

_______ enables decision makers in different locations to communicate in real time. a. Communication software b. Task management software c. Geographic information system software d. E-mail software

a. Communication software

A _____ is a tool used in the structured systems analysis and design (SSAD) model for data analysis a. conceptual data model b. flowchart c. context diagram d. data flow diagram

a. conceptual data model

Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____. a. do not have a physical location to help maintain current customers b. do not continue business with unsatisfied customers c. focus only on attracting new customers d. rarely cut out the middleman in the link between suppliers and consumers

a. do not have a physical location to help maintain current customers

In the _____ phase of the decision-making process, data is collected from a variety of internal and external sources and processed. a. implementation b. intelligence c. choice d. design

b. intelligence

Systems planning today is all about _____ all potential systems that need to be updated. a. evaluating b. preventing c. eliminating d. reducing

a. evaluating

For a(n) _____ system to be useful, it should collect data related to an organization's critical success factors-issues that make or break a business a. executive information b. group support c. decision support d. geographic information

a. executive information

What system captures, stores, processes, and displays information, such as showing the location of all streetlights on a map? a. geographic information b. executive information c. group support d. electronic meeting

a. geographic information

In the context of an organization's information system, external users _____. a. include customers, contractors, and suppliers b. are the employees who use the system c. refrain from providing feedback to the organization d. typically form part of the task force

a. include customers, contractors and suppliers

Which is a characteristic of joint application design (JAD)? A. It ensures that collected requirements are one-dimensional in focus. B. It centers on a structured workshop in which users and system professionals come together to develop an application. C. It is a unilateral activity that involves the owner of the organization. D. It ensures that the requirements collected from different functional areas of an organization for the application are multi-dimensional in focus.

B. It centers on a structured workshop in which users and system professionals come together to develop an application.

A cloud-based enterprise system is generally less secure than an on-premise system. True or False

False

A knowledge management system must include a decision support tool. True or False

False

A user interface enables a decision support system (DSS) to analyze information. True or False

False

According to the Miniwatts Marketing group, the highest growth in Internet use from 2000 to 2019 occurred in North America.

False

Before defining a social media policy, an organization should design its social media information system. True or False

False

Click-and-brick e-commerce struggles to incorporate online interaction. True or False?

False

External users are normally part of a company's task force. True or False

False

M-commerce is based on the Wi-Fi protocol. True or False

False

Normally, a task force for the planning phase of the systems development life cycle (SDLC) includes only representatives from the IT department and the top management. True of False

False

One of the drawbacks of a well-designed enterprise resource planning (ERP) system is that it tends to increase the cost of inventories. True or False

False

Auctions help determine the price of goods and services when there is no set price in the marketplace. True or False

True

Collaborative filtering is one of the IT tools that can be used to implement a personalization system. True or False

True

In a cloud-based enterprise system, providers must supply hardware, software, and other needed utility programs. True or False

True

In an organization with an international structure, information systems personnel are regularly exchanged among locations to encourage joint development of applications for marketing, finance, and production. True or False

True

In some cultures, using technology is considered a boring, low-level task, while in others it is seen as a sign of social importance. True or False

True

Information system projects are often an extension of existing systems or involve replacing an old technology with a new one. True or false

True

Time zones pose difficulties in managing a global information system (GIS). True or False

True

In the context of defining the objectives and benefits of a management support system (MSS), which is an intangible benefit? a. Improving customer service b. Improving the organization's revenue c. Increasing profits d. Increasing demand

a. Improving customer service

Which is true of an enterprise resource planning (ERP) system? a. It has compatibility problems with legacy systems. b. It reduces data accuracy and results in slow response time. c. It results in increased labor costs. d. It increases order-to-fulfillment time.

a. It has compatibility problems with legacy systems.

_____ uses an iterative process that repeats the design, development, and testing steps as needed, based on feedback from users. a. Rapid application development b. Extreme programming c. Joint application design d. Service-oriented architecture

a. Rapid application development

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace. a. brokerage business model b. franchise model c. subscription model d. recurring revenue business model

a. brokerage business model

Which is a benefit offered by a well-designed enterprise resource planning (ERP) system? a. Increased timeliness of integrated information b. Increased ease of installation c. Reduced costs d. Better compatibility with legacy systems

a. increased timeliness of integrated information

The _____ flow area in a manufacturing firms' supply chain management (SCM) system oversees order transmissions throughout the order-processing cycle. a. information b. cash c. finances d. product

a. information

When designing an MSS, designers should keep the ____ consistent. a. look and feel b. data points c. objectives d. results

a. look and feel

In a decision support system (DSS) environment, a _____ is the liaison between users and designers. a. model builder b. managerial designer c. database builder d. system architect

a. model builder

In the context of determining the best communication media to meet global performance, the _____ factor involves how immune a communication medium is to outside electronic interference. a. noise b. cost c. bandwidth d. range

a. noise

A geographic information system (GIS) with analytical capabilities evaluates the impact of decisions by interpreting _____ data. a. spatial b. assumed c. preexisting d. non spatial

a. spatial

A GIS with analytical capabilities evaluates the impact of decisions by interpreting _____. a. spatial data b. user data c. lines and polygons d. executive decisions

a. spatial data

The _____ approach treats process and data independently and is a sequential approach that requires completing the analysis before beginning the design of information systems. a. structured systems analysis and design b. joint application design c. object-oriented d. class-responsibility collaboration

a. structured system analysis and design

In a manufacturing firm's supply chain, raw materials flow from _____ to manufacturers, where they are transformed into finished goods. a. suppliers b. traders c. retailers d. distributors

a. suppliers

The _____ model generates revenue from the fees charged for matching buyers and sellers. a. third-party exchange marketplace b. trader-side marketplace c. seller-side marketplace d. buyer-side marketplace

a. third-party exchange marketplace

In the context of trading partner agreements, identify a true statement about electronic business Extensible Markup Language (ebXML). a. It enables customers to submit hard copies of documents. b. It makes searches more efficient. c. It increases delays during peak usage hours. d. It increases traffic on the Internet.

b. It makes searches more efficient

_____ aggregate customers' opinions related to products or services that they have purchased and then suggest them to others with the same interest. a. Peer-to-peer e-commerce platforms b. Recommendation Web sites c. Participatory e-commerce Web sites d. Group buying platforms

b. Recommendation Web sites

In real estate firms, which is considered one of the major links in the supply chain? a. Retailers b. Service providers c. Production units d. Manufacturing facilities

b. Service Providers

_____ focuses on regionalizing resources more effectively and responding to rapid environmental changes, such as increased political and foreign exchange risks and global competition. a. Global data access b. Strategic planning support c. Consolidated global reporting d. Management of global tax risks

b. Strategic planning support

Which component of an enterprise resource planning (ERP) system tracks financial information, such as budget allocations and debits and credits? a. The purchasing component b. The accounting component c. The vendor integration component d. The human resources component

b. The accounting component

Identify a true statement about unstructured decisions. a. They have a standard operating procedure. b. They are heavily influenced by the decision maker's intuitions. c. They are well supported by information technology. d. They involve programmable tasks.

b. They are heavily influenced by maker's intuitions

Buyline is an e-commerce Web site. It has come up with a promotional offer where buyers get a 60 percent discount on refrigerators if a minimum of 100 buyers agree to buy the product within 24 hours of the offer being announced. In this case, it is evident that BuyLine is a _____. a. participatory e-commerce site b. group buying platform c. social networking site d. peer-to-peer e-commerce platform

b. group buying platform

Disadvantages of collaboration software include _____. a. It increases the need for face-to-face meetings. b. It can cause unnecessary meetings. c. It requires the presence of the human touch. d. It reduces the effectiveness of decision makers.

b. it can cause unnecessary meetings

Which statement is true of a global organizational structure? a. It provides complete autonomy to the subsidiaries of the parent organization. b. It requires an extensive communication network. c. It uses highly decentralized information systems. d. It easily integrates production, marketing, and human resources.

b. it requires an extensive communication network.

The different types of information systems that have been developed to support certain aspects and types of decisions are collectively called _____ systems. a. geographic information b. management support c. electronic meeting d. supply chain management

b. management support

When choosing an enterprise system, organizations can choose between a cloud system and a(n) _____ system. a. face-to-face b. on-premise c. e-mail based d. distributed

b. on-premise

When designing a management support system, using a(n) ____ can help reduce frustration. a. closed line of communication b. progress bar c. inflexible interface d. camera

b. progress bar

In a typical organization, _____ decisions are often used in capital acquisition analysis. a. structured b. semistructured c. pseudo structured d. unstructured

b. semistructured

In the decision support system (DSS) environment, the _____ focuses on how a DSS is implemented and usually addresses questions about data storage, user access, response time, and security measures. a. model builder b. technical designer c. managerial designer d. user

b. technical designer

During the maintenance phase of the software development life cycle, the team may decide to start the SDLC cycle over if: a. an employees leaves the organization b. the system is not working correctly c. assessing the system would be time-consuming d. the system is running smoothly

b. the system is not working correctly

The main goal of an information system is delivering _____ in a timely manner to the right decision maker. a. new technology b. useful information c. new products d. cost savings

b. useful information

In the context of executive information systems (EISs), _____ allows managers to flag data that is unusual or out of normal boundaries. a. forecasting b. variance reporting c. text mining d. data reporting

b. variance reporting

Which statement is true of an e-distributor? a. An e-distributor provides products and services at high prices. b. An e-distributor is responsible for distributing a handheld catalog of products. c. An e-distributor offers fast delivery of a wide selection of products and services. d. An e-distributor offers services from different vendors in separate packages.

c. An e-distributor offers fast delivery of a wide selection of products and services

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning. a. Electronic data interchange b. Confidentiality, integrity, and availability c. Collaborative planning, forecasting, and replenishment d. Customer relationship management

c. Collaborative planning, forecasting and replenishment

Which task is performed by a geographic information system (GIS)? a. Recognizing the location where an accident has occurred b. Identifying areas with less oxygen c. Finding zip codes of areas with high population d. Showing the number of people walking across a bridge

c. Finding zip codes of areas with high population

Identify one advantage of multichannel retailing a. It leverages the power of marketplaces and search engines. b. It targets the most affluent consumers. c. It leverages the power of telecommunications. d. It targets only consumers who are ready to buy.

c. It leverages the power of telecommunications

In the context of customer relationship management (CRM) applications, which approach is often chosen by organizations with an established IT infrastructure? a. Cloud-based CRM b. Web-based CRM c. On-premises CRM d. Subscription-oriented CRM

c. On-premises CRM

Which component of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners? a. The unified database b. The customer relationship management c. The e-commerce d. The vendor integration

c. The e-commerce

Designing and implementing a global database is a technical challenge, mainly because of the _____. a. variations in the business needs of an organization b. complications involved in providing complete autonomy to a company's subsidiaries c. different character sets used for the names of people and places d. need to transfer data across cultural and geographic boundaries

c. different character sets used for the names of people and places

In the context of supply chain management (SCM) technologies, _____ enables business partners to send and receive information on business transactions. a. direct digital synthesis b. a local positioning system c. electronic data interchange d. a global positioning system

c. electronic data exchange

For a business that is properly designing and using a social media information system (SMIS), the SMIS would most likely: a. decrease Web site traffic. b. curb hypersocialization in the organization. c. enable it to share new and dynamic contents with customers in real time. d. enable it to develop local area networks within the organization.

c. enable it to share new and dynamic contents with customers in real time.

In the extreme programming environment, _____ programming allows programmers to detect and correct programming mistakes as they go, which is faster than correcting them after an entire program has been written. a. procedural b. parallel c. pair d. sequential

c. pair

Record keeping, payroll, and simple inventory problems are examples of _____ tasks. a. semistructured b. pseudostructured c. structured d. unstructured

c. structured

Price _____, in e-commerce, means all market participants can trade at the same price a. skimming b. discrimination c. transparency d. bundling

c. transparency

In the context of mobile marketing strategies, in-game mobile marketing: a. uses mobile games where the characters in the game promote products for companies. b. requires a gamer to click on search engine ads in order to go to the next level of the game. c. uses mobile ads that appear between loading screens within popular games. d. requires a user to share his/her location and display business ads relative to the location.

c. uses mobile ads that appear between loading screens within popular games.

The systems development life cycle (SDLC) is also known as the _____. a. self-sourcing model b. agile cycle c. waterfall model d. ad hoc cycle

c. waterfall model

During the maintenance phase of the SDLC, the team gathers information on ______. a. how to redesign the system b. whether the system is more expensive than the previous system c. whether the system is meeting its objectives d. when the system will need to be replaced

c. whether the system is meeting its objectives

_____ consists of the processes a company uses to track and organize its contacts with consumers. a. The strategic management model b. Production management c. The partnership model d. Customer relationship management

d. Customer relationship management

_____ uses a geographic information system (GIS) application to dispatch personnel and equipment to crime and fire locations. a. Insurance b. Urban planning c. Transportation and logistics d. Government

d. Government

Which benefit of an information system is categorized as a tangible? a. Increased flexibility in business operations b. Better customer satisfaction c. Improved employee morale d. Increased company profits

d. Increased company profits

In the context of Internet-enabled supply chain management (SCM), which of the following SCM activities involves providing real-time stock information and replenishing stock efficiently? a. Advertising scheduling b. Purchasing/procurement c. Customer service d. Inventory management

d. Inventory Management

Which is an advantage of the joint application design (JAD) approach? a. It reduces the need to train information system users and increases the system's chance of success by encouraging users' involvement. b. It improves communication among users, top management, and information systems personnel because seeing a concrete model often prompts potential users of the system to ask questions, express opinions, and so forth. c. It provides a method for investigating an environment in which a problem is poorly defined and information is difficult to gather. d. It incorporates varying viewpoints from different functional areas of an organization to help ensure that collected requirements for an application is not too narrow or one-dimensional in focus.

d. It incorporates varying viewpoints from different functional areas of an organization to help ensure that collected requirements for an application is not too narrow or one-dimensional in focus.

Which of the following statements is true of multinational corporations (MNCs)? a. MNCs have assets and operations only in their home country. b. MNCs are essentially decentralized. c. MNCs are government organizations. d. MNCs deliver products and services across national borders.

d. MNCs deliver products and services across national borders

_____ decisions are vaguely defined by standard operating procedures but include a structured aspect that benefits from information retrieval, analytical models, and information systems technology. a. Pseudostructured b. Unstructured c. Structured d. Semistructured

d. Semistructured

_____ is a series of well-defined phases performed in sequence that serves as a framework for developing an information system or project. a. The maintenance process model b. Rapid Application Development c. Extreme Programming d. The systems development life cycle

d. The systems development life cycle

_____ networks are private multipoint networks managed by a third party and used by organizations on a subscription basis. a. Communication b. Subscription c. Social d. Value-added

d. Value-added

In the context of the roles in the decision support system (DSS) environment, which of the following questions does a managerial designer address? a. What are the assumptions required to create and use a model? b. What are the operations of the model? c. What type of file structure should be used? d. What should the balance between aggregated and disaggregated data be?

d. What should the balance between aggregated and disaggregated data be?

Which is an artificial intelligence application that can be used for Web marketing? a. intelligent link b. intelligent updater c. intelligent queue d. intelligent agent

d. intelligent agent

In the _____ sales channel, a customer uses only one channel of a given business to purchase an item, including in-store, on a cell phone, or on the company's Web site a. mobile channel b. omnichannel c. cross-channel d. multichannel

d. multichannel

In the information systems field, _______ can occur in response to factors including missed deadlines, old equipment, and dissatisfied customers. a. new products entering the market b. organizational growth c. lack of competition d. system failure

d. system failure

An organization with a(n) _____ structure might have several regional divisions that share authority and responsibility, but in general, it does not have its headquarters in a particular country. a. international b. global c. multinational d. transnational

d. transnational

During the design phase of the systems development life cycle (SDLC), the _____ design is created for a specific platform, such as choosing Dell servers running Ubuntu Linux and Java for the programming language. a. conceptual b. virtual c. logical d. physical

d.physical

In the context of organizational decisions at the tactical management level, _____ decisions are often used in setting queue priorities. a. semistructured b. pseudostructured c. unstructured d. structured

unstructured

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external information needed by other functions. a. unified database b. supply chain c. accounting d. e-commerce

a. unified database

In a(n) _____ structure, a company's subsidiaries operate autonomously but regularly report to the parent company a. transnational b. global c. multinational d. international

c. multinational

One pillar of hypersociality involves focusing on _____, which are based on group behavioral characteristics. a. market segments b. theories c. tribes d. product reviews

c.tribes

Which geographic object of a geographic information system (GIS) is most likely used to show the location of an airport? a. Regions b. Lines c. Areas d. Points

d. Points