Duty 3: Professional Competencies: Standard 14) EFFICIENCY AND PRODUCTIVITY Standard 15) INFORMATION LITERACY Standard 16) INFORMATION SECURITY Standard 17) INFORMATION TECHNOLOGY

84) The best way to send an email to multiple people without them knowing all the recipients is to type all their email addresses in the: A. BCC line. B. "TO" line. C. "CC" line. D. body of the email.

*A. BCC line.* B. "TO" line. C. "CC" line. D. body of the email.

73) Which is TRUE about beliefs versus facts? A. Beliefs are personal truths but unproven. B. Beliefs are used to make scientific decisions. C. Beliefs are evidence-based. D. Beliefs have no place in making purchase decisions.

*A. Beliefs are personal truths but unproven.* B. Beliefs are used to make scientific decisions. C. Beliefs are evidence-based. D. Beliefs have no place in making purchase decisions.

81) Which of the following is NOT a type of web browser? A. Google Docs B. Google Chrome C. Mozilla Firefox D. Internet Explorer

*A. Google Docs* B. Google Chrome C. Mozilla Firefox D. Internet Explorer

69) Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do? A. Review Laura's part and make the presentation. B. Ask Laura's supervisor to cover her part. C. Reschedule the presentation with the client. D. Cancel the presentation with the client.

*A. Review Laura's part and make the presentation.* B. Ask Laura's supervisor to cover her part. C. Reschedule the presentation with the client. D. Cancel the presentation with the client.

67) Samuel works at a farm equipment company. Which of the following will help him be more efficient and productive for the company? A. The daily work plan B. The tasks most enjoyed C. The customer's complaint log D. The work his peers do first

*A. The daily work plan* B. The tasks most enjoyed C. The customer's complaint log D. The work his peers do first

76) Software intended to damage or disable other computer systems is: A. malware. B. firewall. C. subscriber line. D. Wi-Fi.

*A. malware.* B. firewall. C. subscriber line. D. Wi-Fi.

75) Nicholas needs to create a strong password for his online banking account. Which of the following would be considered the strongest password? A. 12898Nicholas B. Nich0laS C. pq98#3!4dn D. 33ElmStreet

A. 12898Nicholas B. Nich0laS *C. pq98#3!4dn* D. 33ElmStreet

72) How can you BEST reflect expert opinions in your research that support your opinions on a topic? A. Accurately describe your opinions based on your influences. B. Provide a list of documents that helped create your beliefs. C. Use a quotation as the main thesis or idea of your argument. D. Quote directly from the expert's words, citing the source.

A. Accurately describe your opinions based on your influences. B. Provide a list of documents that helped create your beliefs. C. Use a quotation as the main thesis or idea of your argument. *D. Quote directly from the expert's words, citing the source.*

87) The ability to use technology efficiently, with a range of skills covering levels from basic use to advanced, specialized use is known as: A. IT certification. B. Internet ethics. C. computer literacy. D. telecommunications.

A. IT certification. B. Internet ethics. *C. computer literacy.* D. telecommunications.

79) An example of a desktop computer operating system is A. Microsoft Office 2012. B. Dell Computers. C. Windows 8. D. Adobe Flash

A. Microsoft Office 2012. B. Dell Computers. *C. Windows 8.* D. Adobe Flash

85) A commercial photographer has several digital images that are very large files that need to be sent to a client for review. Which process would be the most efficient method to send these images? A. Send each file by email, one at a time. B. Transfer the files to a USB flash drive and mail it. C. Print and mail the images to the client. D. Post the photos on a private website and send a link.

A. Send each file by email, one at a time. B. Transfer the files to a USB flash drive and mail it. C. Print and mail the images to the client. *D. Post the photos on a private website and send a link.*

86) Trevor finds that when he is away from his office at appointments, he frequently cannot access his work files on his laptop. Which should be the FIRST resource he tries to solve his problem? A. Supervisor or manager B. Techie friend C. Online research D. Project manager

A. Supervisor or manager B. Techie friend *C. Online research* D. Project manager

71) Which of the following is the MOST credible Internet source for research? A. a web discussion forum B. a political advertisement video C. a peer-reviewed blog D. a private social network page

A. a web discussion forum B. a political advertisement video *C. a peer-reviewed blog* D. a private social network page

77) Which of the following is the BEST description of SPAM? A. an application for smart phones B. an unsolicited e-mail message or advertisement C. an unsecured URL address D. a secure protocol application for websites

A. an application for smart phones *B. an unsolicited e-mail message or advertisement* C. an unsecured URL address D. a secure protocol application for websites

66) At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories? A. important and not urgent B. not important and urgent C. important and urgent D. not important and not urgent

A. important and not urgent B. not important and urgent *C. important and urgent* D. not important and not urgent

88) Technology is important in the workplace for all the following reasons EXCEPT: A. improving communication. B. operation efficiency. C. mobility. D. personal interests.

A. improving communication. B. operation efficiency. C. mobility. *D. personal interests.*

78) The primary internal component of a desktop computer used for information storage is the A. monitor. B. hard drive. C. video card. D. USB drive.

A. monitor. *B. hard drive.* C. video card. D. USB drive.

80) In the table below, to re-order the "Animal" column, you should use the (A pic of the table below couldn't be included so the "|" symbol represents a separator of the cells in the table) Animal Feed Information Quantity | Animal | Pounds of feed required 6 | Zebra | 780 2 | Tiger | 500 4 | Monkey | 88 A. numeric listing function. B. convert table to text function. C. sort function. D. formula function.

A. numeric listing function. B. convert table to text function. *C. sort function.* D. formula function.

83) Which is the greatest advantage of web-based applications? A. offline connectivity B. accessibility C. standard formatting D. secure content

A. offline connectivity *B. accessibility* C. standard formatting D. secure content

74) Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site? A. photos of your family B. sensitive comments about your workplace C. photos of your pets D. favorite movies

A. photos of your family *B. sensitive comments about your workplace* C. photos of your pets D. favorite movies

82) What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet? A. to minimize the chances of computer virus' B. to maintain privacy at all times C. to optimize browsing speed D. to tag important websites

A. to minimize the chances of computer virus' B. to maintain privacy at all times *C. to optimize browsing speed* D. to tag important websites

68) The MAIN reason that businesses try to increase recycling programs is because they want A. to provide extra jobs. B. to keep work areas clean. C. to increase savings by reducing waste. D. to make the company more acceptable.

A. to provide extra jobs. B. to keep work areas clean. *C. to increase savings by reducing waste.* D. to make the company more acceptable.

70) Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should: A. use his new process to stand out from his peers. B. drop his idea and use the company's process. C. encourage coworkers to use his idea. D. share his idea with management before using it.

A. use his new process to stand out from his peers. B. drop his idea and use the company's process. C. encourage coworkers to use his idea. *D. share his idea with management before using it.*