DWC: Limited English Proficiency

LEP standards require that vital documents be translated for LEP persons. What is a vital document

A. Any document which requires a person's response B. Any document which Federal or State law requires be provided to the person C. Any document longer than three pages D. A and B are correct Answer D

The benefits of effective LEP services can include:

A. Better treatment outcomes B. Higher customer satisfaction C. Better community relations D. All of the above Answer D

Which of the following persons may need LEP service assistance

A. Bob, who grew up in Allegan and is visually impaired B. Constantine, who moved here from Greece 5 years ago C. Gloria, originally from Mexico and we are uncertain if she is in the country legally D. All of the above Answer D

What is the official language of the United States

A. English B. Varies from state to state C. There has never been an official language in this country D. Prior to 1964 English was the official language but Title VI of the Civil Rights Act of 1964 removed any official language Answer C

LEP requirements include:

A. Ensure persons with LEP can effectively access critical health and social services B. Provide language assistance at minimal cost to the person with LEP C. Translation of all materials to any language a person wants D. All of the above Answer A

As a staff person, you are working with Hector and his interpreter, Bob. Which of the following should you do?

A. Make sure to focus on and talk with Hector, even though Bob is speaking the same language as you B. If you believe you are not getting enough information from Hector, ask Bob to rephrase your question to clarify C. Avoid having side conversations with Bob D. All of the above Answer D

Carla is serving as an interpreter for Maxine, who is originally from Guatemala. Carla refuses a hug from Maxine at the beginning of each session due to her "professional boundaries". Which of the following could be described as a weakness of Carla's interpretation services?

A. She is not sensitive to the culture of Maxine B. She is not demonstrating proficiency in both languages C. Both of the above D. None of the above Answer A

LEP is covered under which Federal Policy?

A. Social Security Administration B. Centers for Medicare/Medicaid C. Civil Rights Act of 1964 D. Balanced Budget Act of 1997 Answer C

For communication with persons who are deaf or hard of hearing, which tool(s) may be effective?

A. Teletypewriter (TTY) B. Google C. Michigan Relay System D. A and C are correct Answer D

If someone walks into your lobby and does not speak English, what could you do

A. Tell them to come back later B. Use "I Speak" cards to begin the service process C. Use your contracted telephone-based interpretation service D. B and C are correct Answer D

As a result of not identifying LEP needs, which of the following could occur?

A. The person's situation could get worse B. The person may not return for services C. The agency could be held liable by the State and/or Recipient Rights D. All of the above Answer D

A person who is not a verbal language user is still covered by LEP standards

True

LEP Stands for:

Limited English Proficiency

An agency responsible for complying with LEP rules and guidelines must identify the language needs of the communities it serves on an ongoing basis.

False

In tough economic times, it is acceptable to use a sliding scale to charge for the interpretation services an LEP person receives

False