effective supervisory ch 11

What performance evaluation error has occurred when the supervisor rates everyone at the same midpoint on the scale, regardless of performance?

Central tendency effect

What must be done to ensure that the performance evaluation is fair and effective?

Communicate job expectations early

What type of evaluation discussions should you have most often with employees?

Developmental

How should the evaluation report be handled during the formal evaluation interview? p. 197

Go over it point by point

Which performance evaluation error has occurred when the supervisor lets especially positive performance influence the ratings for other areas?

Halo effect

What is a correct statement about performance evaluations?

It is an ongoing process

Where do the loudest complaints about performance evaluations often come from?

Low performers

What is the minimum number of formal evaluation interviews you should have with each employee each year?

One

What should be discussed first at the formal evaluation interview?

Performance ratings

What should be focused upon during the evaluation process? p. 194

Performance results

Which performance evaluation error occurs when the supervisor allows factors not related to the performance to influence his or her evaluation?

Personal bias

What type of environment creates an workplace that focuses only on the short-term problems?

Reactive

What performance evaluation error has occurred when the supervisor fails to take the entire rating period into consideration?

Recency factor

With what frequency should you discuss with all team members their goals?

Six to twelve months

Who should lead the goal-setting process?

Supervisor

What should you do if the discussion gets heated during the formal evaluation interview?

Take a short break

During which portion of the new employee's tenure will you need to provide information about major work assignments to ensure complete understanding?

Three to six months

Which title of the Civil Rights Act of 1964 protects certain groups from discrimination? p. 200

Title VII

What allows the official performance evaluation instrument to be seen as the final step in a year-long process?

Treating it as an ongoing process

Within what time period should you create performance goals with and for a new employee?

Two weeks

How often should you make entry into a critical-incident log?

Weekly or monthly

ratean employee on the basis of a recent event

recency factor