effective supervisory ch 11
What performance evaluation error has occurred when the supervisor rates everyone at the same midpoint on the scale, regardless of performance?
Central tendency effect
What must be done to ensure that the performance evaluation is fair and effective?
Communicate job expectations early
What type of evaluation discussions should you have most often with employees?
Developmental
How should the evaluation report be handled during the formal evaluation interview? p. 197
Go over it point by point
Which performance evaluation error has occurred when the supervisor lets especially positive performance influence the ratings for other areas?
Halo effect
What is a correct statement about performance evaluations?
It is an ongoing process
Where do the loudest complaints about performance evaluations often come from?
Low performers
What is the minimum number of formal evaluation interviews you should have with each employee each year?
One
What should be discussed first at the formal evaluation interview?
Performance ratings
What should be focused upon during the evaluation process? p. 194
Performance results
Which performance evaluation error occurs when the supervisor allows factors not related to the performance to influence his or her evaluation?
Personal bias
What type of environment creates an workplace that focuses only on the short-term problems?
Reactive
What performance evaluation error has occurred when the supervisor fails to take the entire rating period into consideration?
Recency factor
With what frequency should you discuss with all team members their goals?
Six to twelve months
Who should lead the goal-setting process?
Supervisor
What should you do if the discussion gets heated during the formal evaluation interview?
Take a short break
During which portion of the new employee's tenure will you need to provide information about major work assignments to ensure complete understanding?
Three to six months
Which title of the Civil Rights Act of 1964 protects certain groups from discrimination? p. 200
Title VII
What allows the official performance evaluation instrument to be seen as the final step in a year-long process?
Treating it as an ongoing process
Within what time period should you create performance goals with and for a new employee?
Two weeks
How often should you make entry into a critical-incident log?
Weekly or monthly
ratean employee on the basis of a recent event
recency factor
