Effective Supervisory Practices 5th Ed Chapters 1-7

Coaching

A daily responsibility designed to help employees with personal and professional development, improve current work performance, and increase performance results.

The Eisenhower Matrix

A simple system to prioritize tasks using the criteria important/unimportant and urgent/not urgent,[9][10] and then placed in according quadrants

Ethics

A standard of conduct for professional and personal behavior based on shared values.

The three A's of Ethics

Accountability, Awareness, Authenticity

Respect diversity

Appreciating the different backgrounds and perspectivies of your team members.

Five Characteristics of a Problem Solver

Approachable, connected, alert, open, and aware.

Performance budget

Carries a program budget one step futher by describing the amount of services to provided for money spent.

Functions of local government budget

Control, management, planning.

Operating budget

Covers revenue estimates and planned expenditures for the year for all ongoing government activities.

Capital budget

Covers revenue sources and planned expenditures for nonrecurring, multi-year items such as construction, equipment acqusition, or improvement of public facilities.

Steps to Maximize Time in Meetings

Create an agenda, distribute the agenda, chair the meeting, listen, summerize outcomes, actions and responsibilities, prepare for the next meeting.

Four Types of Meetings

Daily check-in, Staff tactical meeting, monthly strategic meetings and quarterly review.

Four types of action requests

Do it, delegate it, defer it, or delete it.

Ethic Guidelines

ETHICS - Equited, Trust and transparency, Honor, Integrity, Commitment, Stewardship.

Leading

Focuses on establishing direction, aligning employees based on the direction, and motivating and inspiring employees to succeed.

Four stages of becoming a team

Forming, Storming, Norming, and Performing

Newspaper headline test

How would you feel if the headline in tomorrow's newspaper announced what you are thinking about doing?

Managing

Involves planning and budgeting, organizing and staffing, and control and problem-solving functions.

Modeling Ethical behavior

Know the rules, walk the talk, teach the way, hold the line.

Strategies for productive relationships

Listen closely, keep an open door, follow-up, get to know.

Five practices of exemplary leadership

Model the way, inspire a shared vision, challenge the process, enable others to act, and encourage the heart.

Line-item budget

Organizes financial information into categories (salaries or expenses) of expenditure for each department, division, or agency.

Deming Wheel

Plan-do-check-act cycle used for providing structure for planning.

Operational Planning

Planning that involves breaking a strategic plan into the specific steps required to accomplish the work.

Strategic Planning

Planning that involves setting priorities in relation to the organization's vision.

Program budget

Presents financial information according to services to be provided, such as solid-waste collection, street sweeping, vehicle repair, public safety, and recreation.

Parts of successful delegation

Responsibility, authority, instruction, accountability.

Primary sources of supervisory influence

Role, reputation, and behavior.

SMART Goals - Acronym

Specific, measurable, attainable, relevant timely.

Characteristics of an Effective broker

Stay in touch, maintain steady focus, be familiar with external resources, model working to team.

Major components of government budget

The budget message, revenue estimates and program expenditures.

Guide to Ethical Decision Making

The law, policy, integrity, appearances, clear thinking, prespective.

Strategic Plan Components

Vision, Mission, Values, Goals, Tactics, Measures.

VISTA Goals - Acronym

Visualized, inspirational, specific, time bound, assessable.

Parent or child on your shoulder test

What would I say to my children or to the person who brought me up about the action I'm about to take?

Role Model Test

What would my role model or mentor think or do in the same situation?

Golden Rule test

Would I want to be treated in the way I am considering treating someone else?