Einstein Bots Basics

Variable

A container that stores a specific piece of data collected from the customer

Dialog

Conversation snippets that control what a bot can do Includes intent

Dialog Intent

Customer's reasons for interacting with your bot

What is the first feature to enable as a prerequisite to setting up bots?

Lightning Experience

What are Chatbots connected to?

Natural language processing/understanding

Entity

Types of data that you want to collect from the customer (i.e. order number or email)

Chatbot

An application that simulates human conversation aloud or via text

Which licenses do you need to set up bots?

Service Cloud and Live Agent

Enable Bots

Setup > Einstein Bots > Log Conversations - Edit > Store Einstein Bots - Save Deployment Channels > Chat - Edit > Enable Chat Channel > Enable Einstein Bots Options Menu > Save