Emotional Intelligence Final Exam
Goleman's framework identifies five components of emotional intelligence, including which of the following: A. Empathy B. Self-regulation C. Self-awareness D. All of the above
D. All of the above
For mechanics, scientists, and accountants, emotional intelligence may be a liability rather than an asset.
True
According to David, labeling emotions is easy for most of us.
false
According to Eurich, experience and power may promote self-awareness.
false
According to Goleman, self-aware people are uncomfortable talking about their limitations.
false
According to Heifetz in the HBR Guide to Emotional Intelligence, emotional intelligence is sufficient for leadership.
false
Emotional intelligence and personality are the same thing.
false
Emotionally intelligent people are necessarily social chameleons.
false
Empathic concern is the ability to feel what someone else feels.
false
Empathy means agreeing with what the other person is thinking and feeling.
false
Empathy means the same thing as sympathy.
false
Eurich's research suggests there are two types of self-awareness: internal self-awareness and explicit self-awareness.
false
For many people, the sense that their self-image is being challenged creates little in the way of an emotional response.
false
One persistent criticism of emotional intelligence research is the lack of self-report measures used in studies.
false
One recent study found that when a leader gave an inspiring speech filled with emotion, the audience was more likely to scrutinize and remember the message.
false
People who are high in emotional intelligence do well in giving and receiving feedback.
false
Persuasion is limited to advancing logical arguments.
false
Research suggests that appropriately disclosing emotions after an outburst leads to less compassionate responses from others.
false
Research suggests that as people rise through the ranks, their ability to maintain personal connections grows.
false
Self-awareness is a one-time endeavor, according to Goleman.
false
The "dark" effects of emotional intelligence have been found only in occupational contexts.
false
The "facts" level of a relationship is characterized by behaviors and words that acknowledge another person.
false
The deepest and most vulnerable level of relationships is "thoughts and ideas".
false
The dispositional difficulty in accurately labeling and expressing feelings is called amygdala.
false
The part of the brain that detects and processes fear is the brain stem.
false
The single most important thing managers can do to develop high emotional intelligence in employees is to offer professional training and coaching to employees.
false
There are no significant differences between compassion and empathy.
false
There is a positive correlation between emotional intelligence and many of the traits that predispose individuals toward creativity and innovation.
false
"Pacing" refers to the act of mirroring the nonverbal cues and general emotional state of the other person.
true
According to Arora in "Importance of Emotional Intelligence in the Workplace," EQ may be equally and sometimes more powerful than IQ.
true
According to Bradberry, 90% of top performers in the workplace are high in EQ or emotional intelligence.
true
According to Bradberry, emotional intelligence consists of personal competence and social competence.
true
According to Goldberg in the HBR Guide to Emotional Intelligence, emotional intelligence can be learned, to a degree.
true
According to Goleman, exercising cognitive empathy requires leaders to think about feelings rather than to feel these directly.
true
According to Leah Weiss, mindfulness is as much a physical practice as a mental one.
true
According to Markman, emotions are interpretations of feelings.
true
According to Susan David, strong emotions are data.
true
Anchoring works by bringing our attention into our bodies and noticing our physical experience in the present moment.
true
Cognitive empathy is the ability to understand another person's perspective.
true
Cognitive empathy is, in part, an outgrowth of self-awareness.
true
Emotional empathy can be developed.
true
Emotional intelligence can be used as a tool to manipulate others.
true
Emotional intelligence includes the ability to identify and manage one's own emotions and the ability to identify and influence the emotions of others.
true
Emotional intelligence tends to equate with more self-control, which, in the extreme may translate into counterproductive perfectionism and risk avoidance.
true
Emotions are generated in the limbic system of the brain.
true
Empathy means agreeing with what the other person is thinking and feeling.
true
Feelings emerge from your motivational system, according to Markman.
true
In a recent study by Adam Grant, no relationship was found between emotional intelligence and helping others.
true
Many relationships span more than one level of intensity.
true
Nonjudgmentally engaging with negative emotions negatively correlates with negative emotions and mood disorder.
true
One way to become more self-aware is to check in with your sensory experience.
true
Our emotions can help us understand our deepest values.
true
Pennebaker's research reveals that people who write about emotionally charged episodes experience an increase in their physical and mental well-being.
true
Reciprocity has to do with putting the same amount of time or energy into a relationship that the other person is putting in.
true
Research shows that our brains are hardwired for empathy.
true
Research suggests that in some contexts, high levels of emotional intelligence may negatively affect a person's ability to deal with emotional situations.
true
Self-awareness involves knowing one's strengths, limitations, values, drives, and impact on others.
true
The "rules" of social interaction include acknowledging others and initiating conversations.
true
The goal in reframing negative thoughts is to express a complete range of emotions without judging or blaming the other person.
true
Using self-disclosure is a good way to get to the "feelings" level of relationship.
true