Employment skills

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?

Attempt to switch on another device to see if it has power.

Which is the best example of "demonstrating creativity and innovation"?

B. Developing and/or improving products, services, or processes

ou are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

Clarify the priority of objectives with the project leader.

INTEGRITY:

Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect

WORK ETHIC:

Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions

CREATIVITY AND INNOVATION:

Employs originality, inventiveness, and resourcefulness in the workplace

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors

Which of the following statements best resembles the creative process?

Find a pattern and disrupt it.

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

He does not have a good work ethic.

INITIATIVE AND SELF-DIRECTION:

Independently looks for ways to improve the workplace and accomplish tasks

Listening and speaking

Listens attentively and asks questions to clarify meaning; articulates ideas clearly in a manner appropriate for the setting and audience

You are working in a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

Make other arrangements for your neighbor and stay to finish the project deadline.

CONFLICT RESOLUTION:

Negotiates diplomatic solutions to interpersonal and workplace issues

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

Negotiation

Which of the following best resembles initiative?

Seizing a leadership opportunity

CRITICAL THINKING AND PROBLEM-SOLVING:

Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action

As an employee, employers assess your work ethic based on your:

attitude

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

ccreativity

Eli proposed a plan to expand his business while cutting costs. This is an example of:

creativity

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

creativity and innovation.

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

creativity and innovation.

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

critical thinking.

When resolving conflict, the main goal is to:

find a middle ground or a win-win solution.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should

follow company policy.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

initiative.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

innovation

The ability to find and allocate available resources to improve a product or service is an example of:

innovation

Complying with workplace policies demonstrates:

integrity

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

integrity

An example of demonstrating creativity and innovation at work is to:

learn to do your job more efficiently.

Being a responsible citizen means you should

make ethical decisions.

An angry coworker complains about the way you do your job. Your BEST response is to

remain calm and focused on a solution.

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

research how competitors have done it.

While working as a restaurant cashier, your friends come in to eat dinner. You should

treat them as you would any other customers

Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

work ethic.

Sylvia regularly stays after work to complete tasks. She demonstrates:

work ethic.

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

Remain calm and report the problem up the chain of command.

our supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

Reschedule your plans.