Enterprise Skills Test Daily Rental

What is the difference between a sales call and a service call?

Sales calls are for new business. Service calls are for checking up on the service (old business).

What is the Marketing Plan?

MT's on Tuesday, ABRMs on Wednesday, BRM on Thursday

What are the 5 provided benefits of a corporate account program to a company?

Professional staff, various locations, variety of vehicles, set rates, benefits extend to employees of company/

What is the difference between an insurance agent and an adjuster?

Agent handles the policy, adjuster handles the claim

What are the 6 parts of Group 36's phone plan?

1) Answer the phone in 2 rings. 2) Introduction: thank the caller for choosing Enterprise. 3) Fact find: rental needs. 4) Quote the correct rates. 5) Book the reservation. 6) Provide the customer with reservation number and thank them for their business.

What are the 4 selling points of a corporate account to a Body Shop?

1) Less liability exposure on having their own loaners, 2) more lot space. 3) Direct billing. 4) Variety of vehicles

What are the 4 selling points of a corporate account to an insurance agent?

1) Rent to 18 year olds and above. 2) $50 cash deposit. 3) Discounted rates. 4) Professionalism

What are the 4 selling points of a corporate account to a Dealership?

1) Same makes and models. 2) Quick pickups. 3) Less lot congestion. 4) Callbacks

What are 5 benefits of a corporate account to a branch?

1)Guaranteed rentals, 2) fleet growth, 3) increased profits, 4) less risk, 5) SQI

What is a 48 hour theft waiver?

A service we provide to our insurance partners to waive the first 48 hours from the time of the customer's vehicle being stolen

What is Rental Ready/Priority Pass?

A tool that allows us to prefill customer's reservations with renter's information which then expedites the rental process upon pick up. This is a selling point to insurance/dealership and body shops (IDB)

What is a Red Car?

ARMS reservation that has been sent through 2.0. Customer needs to be contacted within 20 minutes

What does ARMS stand for?

Automated Rental Management System

What are 4 selling points of a corporate account to an Adjuster?

Calendar day billing, One call service, ARMS, 48 hour theft waiver

How does one submit a corporate account?

Survey Monkey

What are the 4 optional benefits of a corporate account program to a company?

Waive additional driver, waive underage fee, direct billing, and including coverages