Ethics - Compend

What is good and moral in business transactions is the definition of

business ethics

Which of the following should be discussed in the funeral arrangements conference: Vital statistics, Educational programs, Alternatives to the tradition funeral, General price list

Educational programs

All of the following are example of Kohlberg's stages of moral development EXCEPT: The pre-conventional stage, The conventional stage, The pre-moral stage, The moral stage

The moral stage

All of the following would be considered an allied service EXCEPT: The clergy, A public agency, A florist, A cemeterian

A public agency

Which of the following terms means related, as in related professions: Clients, Allied, Interns, Employees

Allied

Which of the following is not considered ethical in regards to the deceased body: Professional procedures, Allowing a personal friend to watch the embalming procedure, Care and concern for the dignity of the deceased body, Clealiness

Allowing a personal friend to watch the embalming procedure

Which of the following is NOT an allied profession or service to the funeral industry: Banking professional, Social worker, Vital statistics, Nursing

Banking professional

Which of the following is a desirable characteristic of an ethical funeral director: Likes to gossip about competitors, Compassionate, Divulges confidential information, Unprofessional

Compassionate

In regards to an ethical funeral director's relationship with his competitors, which of the following is considered a proper goal: Defamation, Gossip, Selfishness, Cooperation

Cooperation

Which of the following consists of the rules, ideas, and beliefs shared by members of society for living and dying, which are learned directly or indirectly

Culture

In regards to competitive relationships, which of the following is not a good ethical practice: Good community image, Defamation of competitor, Understanding, Cooperation

Defamation of competitor

All of the following ethical standards apply to the deceased while under the care of the funeral home or embalming service EXCEPT: Thoroughness in the preparation of the body, There should be concern for the dignity of the deceased body, Confidentiality and privacy policies should be maintained, Embalming should be completed as quickly as possible without regard to proper case analysis

Embalming should be completed as quickly as possible without regard to proper case analysis

Which of the following is an ethical consideration in regard to the care of the deceased body: Cleanliness of facilities, Entrusted care by the family, Accuracy of business and family records, Personal apperance

Entrusted care by the family

Which of the following is NOT a good example of ethical employer-employee relationships: Favoritism, Healthy working conditions, Adequate compensation, Professional personal appearance

Favoritism

Which of the following is an example of unethical publicity: Dignified commercials, Printed advertisements, Goodwill, Fraudulent promotion

Fraudulent promotion

Which of the following is a reason to have continuing education in funeral service: Good way to meet different people, It reinforces to the employee that you're not as smart as you think, Good for self improvement, Good way to take a vacation at the business's expense

Good for self imrpovement

All of the following would be considered part of a funeral director's individual/personal ethics EXCEPT: His/her citizenship, His/her relationship to allied professions, His/her integrity, His/her honesty

His/her relationship to allied professions

Which of the following is considered to be a component of a funeral director's individual relationship: His/her relationship with family, His/her relationship with florist, His/her relationship with clergy, His/her relationship with military

His/her relationship with family

Which of the following terms is defined as having a sense of honor, and fair dealing: Motives, Morality, Honesty, Ethical

Honesty

Which of the following is NOT a good personal ethic trait: Honesty, Infidelity, Good citizenship, Community service

Infidelity

Which of the following would be the best example of ethnicity: Native American, Asian, Jewish, Caucasion

Jewish

All of the following would be considered fiduciary components of pre-funded funeral arrangements EXCEPT: Maintaining the privacy and security of the arrangements, Determining the funding methods, The commissions associated with the arrangements, Disclosures

Maintaining the privacy and security of the arrangements

Which of the following is considered unethical publicity for a funeral director: Privacy in information, Continuing education, Misrepresentation in warranties, Personal obligation to written agreements

Misrepresentation in warranties

Which of the following is NOT good ethical behavior in regard to treatment of the deceased: Thoroughness of preparation of the deceased, Concern for the dignity of the deceased, Cleanliness, Necromania

Necromania

Which of the following is an allied professional or service that the ethical funeral director is professionally concerned with: Postal service, Teamsters union, Organ donation, Internal revenue service

Organ donaiton

With respect to pre-need funeral arrangements, all of the following records should be kept on file at the funeral home except: Oral wishes of the client, Preferences of family members who have not signed the contract, The pre-need funeral contract, The price descriptions and the price list of the merchandise chosen

Preferences of family members who have not signed the contract

Which of the following would be part of a funeral director's individual/personal ethics: Dishonesty, Deceit, Selfishness, Professionalism

Professonalism

With regard to colleagues, an ethical funeral director should be willing to do all the following EXCEPT: Share profits with less fortunate funeral directors,Share personnel and equipment, Develop his or her professional image, Become involved in professional associations

Share profits with less fortunate funeral directors

Which of the following denotes good professional ethics in community relationships: Frequenting the local drug dealer, Speaking to a local church group, Playing poker at the local tavern, Joining the local KKK chapter

Speaking to a local church group

All of the following statements are true of ethics EXCEPT: That ethics are imposed externally, That a standard of ethics is concerned with motives, That ethics is concerned with the interest of society, That ethics is concerned with the interest of the individual

That ethics is imposed externally

Which of the following is a rule of ethical conduct that is found in most major religions: The Pre-moral Rule, The Divine Rule, The Platinum Rule, The Golden Rule

The Golden Rule

All of the following would be considered components of an ethical funeral director's employer-employee relationship EXCEPT: Continuing education, The employee's religious background, Personal appearance, Training

The employee's religious background

Which of the follow is a consideration in the funeral director's community relationships: The relationship with his or her own family, The funeral director's honesty, The funeral director's relationship with the clergy, The funeral director's citizenship

The funeral director's relationship with the clergy

If a person considers universal moral principles to supersede the authority of the group, he or she is complying with which of Kohlberg's stages of moral development

The post conventional stage

Which of the following would be an ethical obligation to your professional association: To share time and talents, Create dissent among members, Spend budgeted association funds for personal use, Use association for personal gain

To share time and talents

The state Attorney General of a given state requires a $10 fee for each pre-need contract written. This would be an example of

a law

A reason or desire that acts as a catalyst to spur one to a specific action is called

a motive

In choosing your source of supply of caskets, the most important qualification of the manufacturer is

a policy of standing behind their product

A philosophy that focuses on the worship of a god or gods is called

a theistic philosophy

The ethical funeral director should not

advise each family what casket they should select

With respect to the funeral industry, private and governmental agencies are examples of

allied services

Ethics is probably best defined

as the discipline dealing with moral duty and obligation

If a funeral director receives the remains from another funeral home and the conditions are below standard, he should

attempt to make the remains presentable before viewing

A declaration or public statement of professional standards of right and wrong conduct defines a(n)

code of ethics

Maintaining discreet client relationships would fulfill what ethical practice

confidential responsibility

A stage of moral development in which the expectations of the social group (family, community, and nation) are supported and maintained is known as the

conventional stage

In reference to ethics, advice given to someone else to help them with a problem is teremed

counseling

Principles of morality, including both the science of good and the nature of right is

ethics

The branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain action and to the goodness and badness of the motives and ends of such actions is

ethics

The cultural heritage or identity of a group, based on factors such as language or country of origin is known as

ethnicity

Fidelity to moral principles is the definition of

integrity

A philosophy that does not focus on the worship of a god or gods is considered to be

non-theistic

The set of values, ideas, and opinions of an individual or group is known as

philosophy

With the personal effects of a deceased in his custody, the ethical funeral director should not

place them in a bag and leave them in the preparation room

Kohlberg's stage of moral development in which moral reasoning is based on reward and punishment from those in authority is the

pre-conventional stage

Kohlberg's stage of moral development in which the individual is characterized as not understanding the rule or feeling a sense of obligation to them is the

pre-moral stage

The ethical funeral director should

provide professional service to all who apply

When with a family during an arrangement conference, it is good ethical practice to

provide the family with documentation of all business transactions

In regard to employer-employee relationships, the ethical funeral director should

provide thorough training

When making pre-need arrangements, a good ethical practice is to

secure all funeral home records in a safe place

Moral principles that vary with circumstances are referred to as

situational ethics

With respect to ethics, the term citizenship refers to

the behavior or character of an individual viewed as a member of society

Law is defined as

the rules that govern society

Which of the following is good ethical behavior in regard to treatment of the deceased: Allow anyone in the preparation room who wishes to view an embalming operation, Joke about the remains in order to release tension, Cleanliness in the preparation room, Make large incisions to expose a large portion of the vessels

Cleanliness in the preparation room

In recognizing ethical standards in his professional responsibility to the press, the funeral director

must exercise discretion in releasing confidential information

When dealing responsibly with the media, an ethical funeral director should

Be discrete in the information he/she releases

Which of the following is an ethical obligation that a funeral director owes to his professional association: Non-participation, Let other members do all the work, Participate in continuing education, No need to attend regular meetings

Participate in continuing education

If a person complies with the laws of his or her community solely because of fear of going to prison, which stage of Kohlberg's moral development are they complying with

The pre-conventional stage

All of the following are true of laws EXCEPT: They are concerned with conduct, They are imposed internally, They are concerned with the interest of society, They are concerned with acts

They are imposed internally

In his ethical obligations to various professional associations, the funeral director should

urge professional solidarity

Beliefs that are held in high esteem are

values

When a funeral director makes funeral arrangements with a family, he should

be factual and knowledgeable

A system or code of morals of a particular philosopher, religion, group, or profession is called

code of ethics

A term that is synonymous with ethical, and that refers to the customs, values, and standards or practice of a group, age or theory intended to be timeless is

moral

In regard to professional boards, the ethical funeral director should not

only abide by the rules that he agrees with

According to Kohlberg, stage of moral development in which the individual considers universal moral principles which supersede the authority of the group is called

post-conventional stage

I regard to employer-employee relationships, the ethical funeral director should

provide environmentally safe working conditions

A culturally entrenched pattern of behavior made up of sacred beliefs, emotional feelings accompanying the beliefs, and over conduct, presumably implementing the beliefs and feelings, is know as

religion

In maintaining a high standard of conduct with a competitor, the funeral director would be wise to

respect the bereaved family's choice of a funeral establishment

An ethical funeral director is expected to be knowledgeable and give factual representation of all of the following EXCEPT: Disposition options, Merchandise selections, Financial issues, All known religious practices

All known religious practices