ETI3647 (Week 2)

Which key content of supply chain architecture design refers to a supply chain-wide phenomenon that modest change of customer demand is distorted and amplified toward the upstream end of the supply chain resulting in large variations of orders placed upstream?

Bullwhip Effect

Which of the following statements is true about supply chain design?

By creating living models of the corporate supply chain, companies can examine how their supply chains will perform under a wide range of market conditions and assumptions and analyze the trade-offs of cost, service and risk.

Making errors in judgement based on opinions, or persuasion of others, with reasoning based on one's preferences or beliefs, not the data or information that may be contrary. Affects nearly every decision we make and influences choices with broad consequences.

Cognitive Bias

What is typically the most rapidly changing variable within supply chains, and predicting, analyzing, and responding to it is extremely complex?

Consumer demand

Which type of network design analysis is a defensive tool used to guard against failure resulting from unpredictable changes in operations by countering the potentially devastating impacts of situations?

Contingency Planning

Which of the following factors that influence operational location decisions is associated to the demand-side of the supply chain? (May select more than one.)

Convenience for Customers Brand Image General Affordability

Providing competencies by the supplier to the customer group or segment which is of value.

Core Capability

__________ produces a detailed description of what, why, who, when, where, and how of the current network strategies, products, customers, suppliers, facilities, operations, planning processes, IT systems, and key performance metrics.

Current "As-Is" Assessment

Considering one of the four primary drivers of supply chain complexity due to constantly growing the number and locations of customers with different expectations. Other primary drivers include operations globalization, supplier/channel complexity, and other business trends.

Customer Accomodation

What is considered the new and essential competitive advantage in business?

Data

What is the critical factor for enabling a business strategy two or three years from now?

Defining and building consensus of the capabilities that will be needed then.

____________ are associated with choices that impact the structure or flow of products or services across each stage or echelon in the supply chain network.

Design decisions

Focusing on a process or habit for rational and objective decisions to overcome bias by focusing on the fundamental activities, such as sourcing inputs, managing customer relationships, and developing the right people. By optimizing operations mastering the fundamental activities businesses can control with reliable measurements from big data to monitor for informed decision-making.

Diligence Based Strategy

Which of the following terms evolved ecosystems considering both vertical and horizontal interaction across supply chains in this digital world?

E-commerce

Which key concept of supply chain architecture design is defined as the single ownership of consecutive activities along the supply chain?

Extent of Vertical Integration

Designing a network for delivering and organization's products involves numerous factors. Which of the following factors flows out of the processes, technologies, and people that a segmented supply chain uses?

Facilities or real estate? *(not Business Strategy)

The value proposition for supply chain segmentation is standard in past business cases from companies that have already implemented them successfully making the payback analysis easy to help evaluate scenarios comparing current operations.

False

____________ is a distinct service characteristic as customer expectations are dispersed and unique often which is why flexibility and personalization in service delivery is sought and automation is not easy.

Heterogeneity

While there is no single approach to executing network optimization, which general step is applied by most organizations?

Implement levelers for supply chain performance that promotes stable network design and metric results.? *Not(Adopt a flexible mindset after the network is designed for continuous improvement.)

Adopting this technology is a way to reduce or simplify supply chain processes when it fits in a manner that is possible to achieve significant positive results.

Information Technology

____________ is a distinct service characteristic which causes them to be hard to measure and compare until they are experienced, which is why branding has a vital role in quality as you typically cannot have a patent to protect the design of most services.

Intangibility

Outsourcing material supply chain management to reduce complexity, as well as reduce costs and capital better respond to changing customer needs so organizations can better focus on critical activities that create real business value.

Integrated End-to-End Service

Which digital supply chain trend helps with routing and scheduling for monitoring trucks, vehicles, and goods in transit to share estimated time of arrival for customers using predictive analytics?

Internet of Things (IoT), smart roads, and predictive analytics

Which of the following statements is false? Large suppliers are typically interested in new start-ups. It is risky to choose suppliers that only suit the early stages of your project without considering long-term growth. Important considerations when choosing a supplier include quality of the product, quantity of delivery, and support during start-up. Make the right connections with suppliers to make production a success.

Large suppliers are typically interested in new start-ups.

What is considered new to supply chain management?

Mass customization

Which digital supply chain trend streams large volumes of data with sensors that needs to be actionable within solutions to enhance process integrity?

Merge Internet of Things (IoT) with app processes

_____________ is defined as moving the on-shore operations to offshore locations in order to take advantage of local resources, and to reduce operating costs or create market presence.

Offshoring

_________ integrates customer experience within an omni-channel or multi-channel sales approach by considering a variety of tools like the web and mobile channel, social media, direct marketing, call centers, loyalty programs, and more.

Omni customer experience? *Not (Experience Economy)

Considering suppliers individually when making choices in a sequential manner, with each choice having varying attributes or criteria, then having go back and compare each to form an overall judgement.

One at a Time

Executing daily decisions to support scheduling, customer orders, supplier replenishment orders, and more.

Operational Decisions

What products a company sells and its unique value proposition, coupled with its target market, form the business strategy's important components. However, to realize this business strategy, what does an organization need?

Operations strategy

Considering suppliers by placing all information in front to compare operations thoroughly to identify the best option. An example may be a website comparison tool for different attributes with alternatives.

Options Together

Offering sales response to a customer group's potential inquiry to fill their needs. Requires cross functional coordination to align capability.

Order Promise

Providing the correct features as a supplier to meet the customer group or segment's needs to even be considered to fill their demand.

Order Qualifier

Because supply chain design is very much a "human process" it is not enough to simply purchase and implement a software tool. Which core element forms the foundation for internal design capability?

People

____________ is a distinct service characteristic representing lost opportunity or revenue when they do not have the exact resources needed to meet customer demand or if the service is not delivered in the time limits customers expect.

Perishability

Which supply chain decision demonstrates sub-optimal operations if a food processor determined the production location of new products by where there was available capacity instead of considering the full product mix and total end-to-end supply chain costs?

Production Footprint

What is the first step to approach supply chain network planning?

Project Launch

Characterizing products or services that is dependent on perceptions from unique individual customers which may be influenced by marketing, interactions, and experiences that are not often controlled or measured in a standard way.

Quality and Value

__________ identifies alternative network designs that meet the business strategies and compares potential benefits.

Scenario Modeling and Analysis

Which digital supply chain trend uses Internet of Things (IoT) with telematics, sensors, geo-positioning signals to pinpoint locations and condition of assets to become aware of better decision needs or alternatives for further action?

Scenario-based planning

_______________ is an operations strategy that differentiates the flow of goods, from supplier's supplier to customer's customer, to reduce the costs of supply chains and improve services to customers.

Segmentation

Which supply chain decision demonstrates sub-optimal operations if a clothing manufacturer signed a new service level agreement with a massive retail chain, which meant prioritizing nearly all their capacity and throughput for a single customer?

Service Levels

Which of the following statements is true? Service delivery and customer experiences are important to build customer loyalty, but engaging with a brand forming trusted relationships more personally is the focus today. With many services, consumers end up owning anything that was used to enable delivery of that service from the supply chain. Customers in a service supply chain do not require a sense of control in the transformation of inputs into outputs to be satisfied unlike in a physical product supply chain. Services juggle many resources and typically the expectations of customer needs are standardized to support customers who are unwilling to wait for delivery.

Services juggle many resources and typically the expectations of customer needs are standardized to support customers who are unwilling to wait for delivery.

Supply chain design may focus on near-term challenges, as well as longer-term time horizon needs. Which of the following questions is an example of a structural need (i.e. the physical makeup of the supply chain)?

Should you start delivering certain customers factory-direct?

Many innovations have complex products designed for a wide range of markets. Extra parts or features increase complexity and cost. What traits are prevalent in the most successful products?

Simplest supply chains with as many common parts as possible.

____________ is a distinct service trait as typically services are provided or consumed on-demand by the customer and they can not be stored or inventoried.

Simultaneous

There are many conflicting results or tradeoffs in supply chain decisions that impact the design. Select the choices that are not applicable to this impact (may select more than one).

Stages or echelons (only)

Which step in factor rating analysis or weighted scoring method establishes the relative importance of criteria to be used to evaluate various locations by giving them weight often through discussion and brain storming?

Step 2

Which step in dynamic network management determines where information sources lie and collects the relevant data necessary to monitor the network, as well as analyze and implement changes?

Step 3

Which key concept of supply chain architecture design represents how the participating company members of the chain are connected with each other to deliver the product or service to the end customer?

Supply Chain Configuration

___________ visualizes the supply chain and offers answers to 'what if' questions to understand complex and global networks.

Supply chain design

Which of the following statements is false regarding the general steps organizations use to execute network optimization?

Supply chain partners should review and set their own priorities to execute optimization processes and validate results for themselves.

Which of the following statements is false? Operating strategies have changed with the evolution of E-commerce and the ability to deliver through multiple channels. Supply chain segmentation requires combining services and capabilities for business requirements for one standard managing and measuring systems. Most companies have multiple supply chains, not just one. Segmentation can occur in many forms, for certain product categories or for selected customers.

Supply chain segmentation requires combining services and capabilities for business requirements for one standard managing and measuring systems.

Experts say to expect a rapid pace of change around digitalization. Which of the following statements is not associated to this reasoning?

Supply chains are dispersing information from a 'digital core' or foundation to communicate independently with trading partners.

Suppling products and/or services acting as a 'one stop shop' for the customer by sourcing, delivering, and using all to fulfill higher order demands for their customer needs.

System Integrators

Planning labor, production, inventory policies, locations, markets, transportation, and other decisions to support a time frame of the next three month to one year.

Tactical Decisions

Which of the following companies used supply chain segmentation in a strategy for "interconnected retail" recognizing customers want a seamless experience through rapid deployment centers for flow to their different customers?

The Home Depot

Which characteristics are true about services?

They are intangible and unique, often interacting with the customer as a high level.

Which characteristics are true about products?

They are typically produced at a fixed facility and many aspects of quality are easy to evaluate.

Which of the following statements is true regarding supply chain capacity planning?

To resolve supply chain capacity planning problems, it is key to identify and open up the capacity bottleneck.

A valuable asset for companies is having insight into information and having algorithms to exploit data is vital to run facilities today.

True

What is the key point customers are looking for with use of digital supply chains?

Visibility

Smart companies are realizing that the first step to any network design is to develop the right operations strategy that supports the business strategy. Which of the following is not an operations strategy question?

What is the mission and vision statement for the organization?

Which of the following examples is regarded as having a wide span or large extent of vertical integration?

When an original equipment manufacturer (OEM) owns a number of tiers of suppliers and customers.

Organizations successful at using supply chain as a competitive advantage use __________ to create a truly dynamic supply chain solution that is optimized on an ongoing basis.

all of the other choices

Many services are __________ today when you consider how technology has digitized them, meaning they can be delivered from any location in the world.

borderless

The employment of computer-based network design models is helping transform networks to _________________.

help evaluate different scenarios for the flows of goods, along with associated revenue, customer service, inventory, and other measures

There is __________ uncertainty in the short or current time horizon as we allocate warehouse inventory or replenishment production to meet customer order quantities and schedule needs.

less

As markets continue to evolve and become more dynamic, it is important for companies to evolve the management of their supply chain assets from a(n) _______ approach to a dynamic system in order to achieve defined objectives from a cost and efficiency standpoint.

static and traditional

Resulting average improvement to choosing the best option objectively when options are viewed together rather than one at a time.

22%

According to MHI's 2017 annual survey on next generation supply chains, _____ of respondents believe that the digital supply chain will be the predominate model within the next five years.

80%

Leadership understands the complexities involved, but ____ of business strategies are not implemented through operations as intended.

90%

The Beer Game is a simplified model of a real supply chain in which typically random events, customer demand variation, capacity or financial constraints, and other aspects are common. What is the cause of the bullwhip effect?

All of the other choices

Once the needed future capabilities are known and the preferred network is designed, the implementation plan is ready for the action steps. Which of the following should be considered for the implementation plan?

All of the other choices.

Addressing complexity by understanding how the supply chain creates either internal or external value propositions and then insulating from the negative effects or from eroding it.

Avoidance