EXAM 1 (COMMUNICATIONS IN ORGANIZATIONS)

Artifacts are not the most visible level of culture in Schein's model.

False

Communication in classical approach is mostly about relations rather than Task

False

Negative feedback loop is deviation amplifying

False

The Human Resources Approach relies on manipulative management strategies to increase worker output by offering workers false hope and empty promises.

False

The systems approach is prescriptive -- it tells organizations "how to" function.

False

When we focus on science rather than the rule of thumb we are engaging in Bureaucratic Principles.

False

Which of the following illustrates that classical theory considers horizontal communication.

Gangplank

The Human Resources approach acknowledges the contributions of the Classical and Human Relations approaches to organizational management.

True

The channel of communication under the human relations approaches is often face-to-face

True

The number of people supervised by a manager is known as his/her span of control.

True

The management element of organizing in classical organization stipulates:

...

A process where jobs are divided among organizational members based on their areas of expertise is:

Division of labor

Three people were fired at ABC Corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of:

Equifinality

The tendency for individuals to behave in an artificial manner when they know they are being observed refers to the ________.

Hawthorne effect

The second level of Schein's model includes:

Individual and group values

Task and social dimensions of Organizational Communication are:

Interdependent

According to the Human Resources organizational perspective, the best way for managers to encourage motivation is by __________.

Involving workers in job-related decisions

A technique under systems theory that allows a researchers to draw or assess complex relationships among variables through evaluation of causality is:

Modeling

The direction of communication in a Human Resources organization is:

Multi-directional

Research approaches used to study complex organizational systems include:

Network analysis (?)

The Throll Doll Company holds frequent focus groups so they will constantly have information flowing into the organization about customer needs. This is an example of the systems concept of:

Openness

Social collectives in which people develop ritualized patterns of interaction and influence one another in an attempt to coordinate their activities and efforts in the ongoing accomplishment of personal and group goal is:

Organizations

A process whereby organization sets its goal is better known as:

Planning

In order to deal with the variety of challenges posed by a complex environment, a system must incorporate which of the following properties?

Requisite variety

Which organizational theory stated that workers should be paid for the amount of work through the use of piece rate and additional bonus if they exceeded minimum production standards?.

Scientific Management

The management element of command in classical organization stipulates:

Set tasks for employees to meet goals

The Human Relations perspective on employees is similar to ________________.

Theory Y

All systems are relatively open or relatively closed

True

Benevolent authoritative design focuses on manipulative management style.

True

Considering the attitudes of top management is one strategy that helps enhance the effectiveness of human resource programs.

True

Consultative aspects of Likert system is closely related to Human Relations' perspective.

True

Fayol's Theory of Classical management suggests that power should be centralized.

True

Holism is a property of systems which suggests that a system is more than the sum of its parts.

True

Human resources theorists attempt to put action plans to ideas presented by the Human relations .

True

In Weick's view of organizing, requisite variety challenges organization to be as complex as environments require in order to be successful.

True

In many ways the Likert Systems II organization is similar to Likert system I but does not incorporate explicit goal of exploiting workers.

True

Permeability under the systems theory describe the process in which information flows in and out

True

Values or core values represent the third level of Schein's model of culture but also influence the other two levels in organization

True

The theory of Scientific Management sought to eliminate:

Uneven work and systematic soldiering

During her first week as a Public Relations intern, Stephanie was surprised when her boss asked her opinion about an ad layout. After sharing her thoughts, Stephanie talked to her peer, David, about her boss' action. David assured her that the bosses' requests for subordinates' opinions were common around the public relations firm and that bosses factored these opinions into their decisions. Based on this conversation and on her own observations, Stephanie believed that she was in a Likert System 3 organization. Does she seem to be correct in her assumption?

Yes

The direction of communication flow in a human resources organization is:

horizontal

Systems theory originated with the study of:

Biology

Which of the Classical Theories focuses primarily on rule formalization?

Bureaucracy

Which organizational theory refers to ideally structured organization?

Bureaucracy

Systems theory is more in line with the classical approach

True